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45 comments
1.0

I bought two tickets on the Regal website for a movie and they charged a $3.00 processing fee. Why!

This is their website, I am doing all the work, and they are saving money by not having to hire an employee to sell me a ticket in person at the theater. It is easier for Regal to do business this way. They don't charge a $3.00 processing fee for buying tickets at the theater, but when I'm saving them time and their expense they make me pay $3.00. This is simply raping the customer.

I can understand paying the same $3.00 fee when buying a Regal ticket on Fandango.com because Fandango needs to get paid for their service, but it is BS when buying a ticket directly on Regal's own website.

Do you pay a $3.00 processing fee to buy something on Amazon? I don't think so!!!

Product or Service Mentioned: Regal Cinemas Movie Ticket.

Reason of review: Pricing issue.

Monetary Loss: $3.

Preferred solution: Let the company propose a solution.

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#1472420

100% agree, not only did they lose a sale today, but I will never buy a ticket as long as this policy is in place. Ever.

Principle. So, I'll just keep donning my eyepatch while cinemas wonder why they're losing.

#1434252

By contract with other third-party companies like Fandango and Movietickets.com, all online tickets (at least for Regal and probably other places like AMC) must have that fee regardless of their source. ATOM Tickets wanted to forego the fee entirely when they started selling Regal tickets, but contractual obligation forebade them to do so.

#1472422
@PissedConsumer1434252

So collusion and and unfair monopolist practices you say? Gotcha

#1498410
@PissedConsumer1472422

A monopoly would be if only one such company existed. There are four companies selling Regal tickets online. And you seem to be confusing “collusion” with “legally enforceable contract that Regal is not allowed to break without penalty.” Work on your definitions if you want your accusation to have any weight.

#1502572
@PissedConsumer1498410

Inside comment

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