I was at your BODO Boise cinema and you had two concession employees and a line of 25 customers and i was told i would need to get in line for a refill. This is very bad service that needs to be corrected.
A refill takes 30about seconds or less. I was in line for 15 minutes. Unacceptable. I missed too much of my movie.
You need a seperate line or policy if you offer refills for large size purchases.
Make the customer happy if you offer this service. Also a 100 word minimim complaint requirement needs to be looked into.
Location: Denver, Colorado
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