Resolved: Regal Cinemas - Trying to get a refund for joining fanclub
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Junior Reviewer
Company fixed the issue and I have been provided with full refund. The issue with Regal is not resolved.
Although I was able to find the "third party" and their number. I got my money back with an apology. The only thing Regal did was tell me, "we are sorry for any inconvenience. Do not join Regal's fan club.
They have no idea who that company is and will do nothing to help you find out who it is. It took me a call to the bank for a name of the third party. At first I got a *** number, but my niece found the right number. It was an hour at least to straighten out.
Nothing but "we're sorry for any inconvenience " from Regal. They have very lousy customer service.
I was able to find out the name of the mysterious third party. It is fansclub.com, a site to buy a domain name for a fan club business.
Still could not get through to anyone.
Even their phone number didn't work. Scam, scam, and more scam!
I went to a Regal Cinema to watch Avatar. I paid $52 for 2 tickets online then saw they offered a $20 rebate for joining their fanclub, so I did.
Instead of getting a rebate, I got charged $24. When I attempted a refund, it took me well over 20 minutes to finally locate a contact. I was informed that the offer was made through a third party. I attempted to find out the name of the third party and their answer was to look at where the offer was made.
It was made on Regal's web page! They insist that it is the third party's responsibility to refund, so I need to find out their name and go through them. I asked for the company name at least 4 times and still cannot find out the third party's name. My stand is that they offered the rebate on their web page, so they should know the name and be at least partly responsible.
I feel this is a scam and I got ripped off. I have reported this to my credit card company and requested a new card since I have no idea who the third party is. But I am done with Regal Cinemas if this cannot get corrected. They now say they have no idea who the third party is and it is up to me to figure it out.
I already put this out on Facebook and will do all I can to get the word out to people that if you attempt a rebate, you will get ripped off as I did, and don't trust Regal Cinemas.
I was finally able to find out who the mysterious third party was that handled the fan club. It is fansclub.com, which is a place for buying a domain name for fanclubs.
I still could not talk to anyone. Scam, scam, and more scam!
User's recommendation: Do not trust Regal Cinemas and do not join their fanclub. Don't believe for a second that you will get a rebate when offered.
Monetary Loss: $24.
Preferred solution: Full refund.
Regal Cinemas Pros: Great seating, Great movie selection.
Regal Cinemas Cons: Do not know their own website offers or where they come from and they overchargeovercharge.
Location: Portland, Oregon
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content