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My family had our first experience at regal 12 and Imax Valencia tonight. We were there to watch Solo.

We went to get some food and no one was on a register. We went to the front where you get tickets to say something. To make it better there was a guy on the side behind the counter. I got his name: Cole T

he was in the back and he kept talking to what looked to be a manager.

I took a picture and found her name: Alyssa. Neither of them payed attention to my entire family. When I said something she looked angry. We are Mexican and I heard her make an inappropriate racist comment toward my wife.

If this is what regal is then my family and I wonโ€™t participate and watch movies there. Horrible experience.

Reason of review: Poor customer service.

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