Regal Cinemas Reviews

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We attended regal cinemas at 222 N El Dorado St Stockton Ca 95202. We originally bought tickets on AT&T two Tuesday to see Acrimony. I had a blood sugar if 425 so we had to go a little later. We got to the theater for the 7:15 showing and had all 6 tickets to change...
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ID
#1226436 Review #1226436 is a subjective opinion of poster.
Service
Regal Cinemas Manager
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

They would not look hard enough for my little sister phone

my mother called. them to look for them and they didn't called her like they should if they found them but i know that theses seat can have things logged into them like a phone. latter that night we look everywhere for phone from car to house and called them again,didn't work and next day same thing no phone have been recovered stupid they need look harder like between the custion and the arm rest also clean these seats men i done going their clean up the seats like someone who wants their business going well. movie was good but respond better and try again. the movie was Paddington 2.
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1 comment
#1422119

That phone could have been lost anywhere.

Or picked up by anyone.

Teach your child to not play with the phone during a movie.

You can't blame the theater regardless ; that is completely unreasonable.

ID
#1174451 Review #1174451 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
Pros
  • Movie
Cons
  • Customer service
Reason of review
can't find the phone
Preferred solution
let them find their property in the seats

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Great Except For Popcorn

I live in Wedgefield, South Carolina, and like to go to Sand Hills Theater in Columbia. I usually have a great experience there. The people that work there are friendly and courteous. I love the fact that a large drink is very large and it lasts me throughout the movie, without getting a refill. The thing I don't like is the popcorn. They must have changed the oil or something because it tastes nasty. I am sure they are losing money on popcorn sales because of this. I have always bought a tub of popcorn and a large drink. Also, did they stop salting the popcorn there? They did at Fandango theaters.
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ID
#1058823 Review #1058823 is a subjective opinion of poster.
Location
Columbia, South Carolina
Product
Regal Cinemas Popcorn
Pros
  • Customer service
  • Drink sizes
  • Theaters
Cons
  • I did not like
  • Popcorn
Reason of review
Popcorn tastes bad
Preferred solution
Let the company propose a solution
New Reviewer

Regal Cinemas: Profit over Professionalism

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My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us. After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention? I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema
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5 comments
#1627558

I hate hcfavung to pick a seat!!

#1697316
@PissedConsumer1627558

Same here it's the first showing of the day hardly anyone there to begin with, damn snowflakes lol

#1603571

You wanted a reward for telling them their speakers cracked a little during a loud scene? LOL

#1339001

Looking for respect, and if that comes in the form of a refund, fine. Continue supporting overpriced and unprofessional Big Cinema.

Otherwise, seek alternatives like Alamo Drafthouse, indie theaters, or local film festivals.

You sound like the Regal manager. Why are you hiding behind an Anonymous tag, coward?

#1338984

You have to realize how big of a loser you come off as, right? If not, you should.

You want money back for a movie that you watched?!?!? Lol.

Are you that desperate for money? Goodness.

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Featured
ID
#1056028 Review #1056028 is a subjective opinion of poster.
Service
Regal Cinemas Manager
Reason of review
Poor customer service

Short Review on August 19, 2016

What's with the commercials? I can see those at home. The movie previews are awesome, but I dont need to see regular commercials if I'm paying for a movie.
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ID
#903984 Review #903984 is a subjective opinion of poster.
Location
Fairview, New Jersey
Reason of review
Bad quality

Flavor of popcorn

We went to the Stonington, Ct theater last nite and were very disappointed with the butter in the popcorn. No flavor, in fact it made the popcorn in edible. Awful taste ! Where is the good stuff? We have to pay so much for popcorn you should at least have it taste good. Very upset! You should use real butter. Movie goers enjoy fresh popcorn with real melted butter. You would not order lobster at a restaurant or corn on the cob without real melted butter. This is a high point of our movie experience. For the price that is charged for a container of popcorn it should come with real butter.
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ID
#872969 Review #872969 is a subjective opinion of poster.
Location
Stonington, Connecticut
Product
Regal Cinemas Popcorn
Pros
  • Movies offered
Reason of review
Pricing issue
Loss
$9
Preferred solution
Let the company propose a solution

Regal Cinemas Customer Care Review from San Diego, California

I think I may have left my wallet at a theater two hours away from where I live. I have been trying to Contact that theater for days now, and can't get anything more than a voice automated message system. I would rather not spend 4 hours of my time driving up there just to find out they don't have it (especially because I don't have my license on me!). FINALLY I found their customer support number only to find they close before 1pm on Fridays and are unavailable all weekend.... This is absolutely terrible customer service. Losing my wallet is my fault, but being completely unavailable to contact them these days is just ridiculous.
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ID
#863593 Review #863593 is a subjective opinion of poster.
Location
San Diego, California
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service

Regal Cinemas Sanitary Conditions Review

Every week I go to the regal 16 , Deer Park NY It is very warm there the heat feels like it's on. Very smokey as well they burning food I seriously think it's a safety hazard The air is stagnant in any auditorium I've been in It's a wonderful place very clean great managers Curtious staff . BUT ... The air needs repair !
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ID
#848448 Review #848448 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Regal Cinemas Sanitary Conditions
Reason of review
Bad quality
New Reviewer
Regal Cinemas - Lost Wallet
I attended the 1020 Barbershop 3 showing at the Edwards Temecula 15. I was sitting in either row J or K seats 7-11. My wallet must have fallen out from my pocket. It's brown leather with the words "Bad Mother F***er" in black stitching. My military ID is in there...
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ID
#837650 Review #837650 is a subjective opinion of poster.

Regal Cinemas Movie Schedule Review from North Port, Florida

I don't know if they are remodeling which has resulted in their shutting down half of their theatres or if they are just letting an *** schedule the movie times. All I know, is of the last six times in six weeks I've wanted to go to the movies they have had the worst and most limited time showings available. Times that were just completely impractical for me to go. I am now willing to drive to any other theater to see the movies I want to see. $100 says I can find another movie theater that wants my money.
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ID
#780655 Review #780655 is a subjective opinion of poster.
Location
North Port, Florida
Reason of review
Bad quality

Regal Cinemas Manager Review

Hi. I have stage 4 prostate cancer and an on a strict diet. There is nothing in the theatre i can eat or drink except for coffee. The coffee machine in port Charlotte has been broken for over a year. I drink water. The manager won't let me bring in coffee. So, yes, i am pissed. JD Long. 317903****
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ID
#779986 Review #779986 is a subjective opinion of poster.
Location
Wesley Chapel, Florida
Service
Regal Cinemas Manager
Reason of review
Poor customer service

Regal Cinemas Movie Ticket Review

On new yes Eve at 3:30 pm regal in Bridgeport Tigard Oregon had only one ticket window open for 40 customers standing in 30 degree weather and only one inexperienced person taking tickets
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ID
#762600 Review #762600 is a subjective opinion of poster.
Location
Lake Oswego, Oregon
Reason of review
Poor customer service

Review in Entertainment category from Westerly, Rhode Island

I live in westerly RI. So I go to the stonington 10 in paw stuck CT. I bring my grandsons a lot I have six. There is a lady I think her name is Jacky she always remembers our names and the kids my wife can't always go so I take the boys alone so my hands are full. When I need a little Jacky is always there I think she a manager at the Theater I just want someone to know what a good person she is and my wife and I appreciate the service. Steve and Barbara
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ID
#751219 Review #751219 is a subjective opinion of poster.
Location
Westerly, Rhode Island
Service
Regal Cinemas Manager
Reason of review
Poor customer service

Regal Cinemas - Cashier Review from Norfolk, Virginia

I bought a small drink but then realized that I wanted a medium drink, so I go to the cashier and ask if I can just buy a medium instead. She radios in her manager and tells him that I want to buy a medium drink instead so she swipes my card to put the money from the small drink I purchased back onto my card and then tells me that I can't purchase the medium drink because it was going to take 3 business days to refund 5 dollars. Now I had around 8 dollars on my card, which is more than enough to buy an already outragesly overpriced drink, and what pissed me off the most was that she said I couldn't even have the small drink THAT I HAD PURCHASED FIRST. SHE LITERALLY TOLD ME I COULDNT BUY SOMETHING THAT I ALREADY BOUGHT.
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1 comment
#908450

Regal registers no longer have a way to sell just an upsize as they used to due to a change in software providers. Therefore, the way to change an item after the sale is to refund and recharge.

Refunds always take longer than sales to go through due to the banks having to "talk" to make a deposit to the customer's account instead of a withdrawal. Unfortunately, that meant that with your low balance the drink could no longer be paid for. Barring having another form of payment, the only way you could have gotten the drink then would have been for free, as it was no longer possible to charge you.

Please, consider this in the future at any establishment if you wish to change your order after the fact. It is not a business's responsibility to know your account balance.

ID
#559844 Review #559844 is a subjective opinion of poster.
Location
Norfolk, Virginia
Service
Regal Cinemas Cashier

Kid Policy Review

There really needs to be some standards in taking small children, i mean under 2 into movie, twice now a small child was in the theater. I understand adults want too see movies and don't always have a sitter but wait til it's on redbox. You ruin it for others
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ID
#555138 Review #555138 is a subjective opinion of poster.
Location
Baltimore, Maryland