Unclaimed
Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
807
TOTAL REVIEWS
75.9K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
Unnecessary Card Charge
I am being charged twice to have regal unlimited when it should be one. I need to resolve this issue because I like having the membership, but I shouldn't have to pay twice.
ID
Location
Patterson, California
New Reviewer
Unlimited account Says I have not paid monthly payment
Kkkkkkkkkkkkk said she was just fine with that you didnt even know what you said about it lol I guess she just got a call back in the middle room and she didnt even know she was just hanging out lol she said she was just trying so she didnt even know she was asleep so she didnt hug her back lol she said I didnt know
User's recommendation: Not a one.
ID
Location
Bowling Green, Kentucky
Loss
$25
Preferred solution
My unlimited pass that I payed for and to have someone take a look at y’all’s Regal App for future purposes
New Reviewer
Move to another state.
Hello Regal Support Team, How do I upgrade my Regal Unlimited Card to avoid surcharges? I move to Maryland from Louisiana.
ID
Preferred solution
Upgrade unlimited membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal unlimited subscription
I think it's crazy that they charge 25 dollars and won't let you cancel when You need to. I have emailed several times.
User's recommendation: Don't bother.
ID
Pros
- Food choices and friendly staff
- Nice facilities
- Reclining chairs
Cons
- Unlimited very horrible
Loss
$25
Preferred solution
Full refund
New Reviewer
I paid and picked wrong time
Im calling the number And no one is answering. I paid for my tickets already. And I picked the wrong times
ID
Location
Buffalo, New York
Cancellation of Regal Unlimited Movie Plan
Dear Sirs: please cancel my plan until further notice, I can't afford it, nor have I found the time to go to the theater. Thank you James A Larkin I can't find a place on their app for the option to cancel, nor can i find it on their site.
User's recommendation: beware.
ID
Location
Watertown, New York
Need to upgrade my tier
YES! Firstly, I was charged 20,000 points for a movie I never went to see at Hollywood in TN. Secondly, I was overcharged because I needed to cancel my Tier 1 to upgrade to a Tier 2 plus member in my new TN area. The Tier 1 was finalized at the end of the month, yet it charged my account for the next month. Then, my Tier 2 charged for the new account AT THE SAME TIME. Thirdly, I have had problems logging into my account so I need to simply have them take my phone # at the counter. This doesnt update my movies in the APP. The managers are trying to help but its been a really tough journey. What is this? What can I do? (828)800-****
ID
Location
Louisville, Kentucky
I never signed up for this!!! And I haven’t been reimbursed
I never signed up for this and couldnt reach them by phone when I did finally two separate caller hung up on me
User's recommendation: A set the phone!!
ID
Location
New Bedford, Massachusetts
New Reviewer
No cash accepted
So Im standing in line for a movie and in the middle of the line they decide to stop taking cash to check the drawer they couldve waited till the line was done. To make it worse the staff pretty much said too bad!
ID
Location
Miami, Florida
Preferred solution
Let the company propose a solution
New Reviewer
Refund on Regal Unlimited subscription
Keeps being sent to a automated message that hangs up on me while I have bin trying to contact them for days
User's recommendation: Wouldn’t recommend.
ID
Location
Douglasville, Georgia
Loss
$100
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHad trouble claiming offer
Could not claim an offer in the app as advertised, so I tried contacting them, which is difficult to find a number or email. I finally did hear back with an explanation, and they asked how I wanted to proceed. I sent my answer right back, but it's been 2 weeks and I have not heard back again.
User's recommendation: Not sure I can recommend others to do.
ID
Pros
- Variety
- Service
- Locations
Cons
- Slow responses from customer support
- Hard to contact customer support
- App not easy to use
Loss
$60
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal unlimited account
I signed up for the 90 day unlimited movie pass September 11th and I got an email on October 11th stating my monthly fee couldn't be collected. I shouldn't be making a payment until December 11th.
ID
Location
Pinellas Park, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI’m being charged and I can’t go …
Update by user Oct 08, 2021
Ifk
Original review posted by user Oct 08, 2021
I want to stop payment to my checkbook!!!! The week after my husband bought this the theater closed because of the pandemic, they reinstated and started withdrawing after the theater opened. My husband has NOT and I repeat NOT been able to go to the movies Were TOO far behind on our monthly bills and the last thing we need is a payment coming directly out of our checking account. PLEASE CONTACT ME SO I CAN GET THIS PAYMENT STOPPED!! (864) 630-**** User's recommendation: Don’t buy.
ID
Pros
- At the movie theatre customer service is great
Cons
- Billing department mistakenly charges multiple times
Loss
$350
Preferred solution
Full refund
I’m very upset
I purchased tickets on the regal app but did not receive them however the money came out of my account I can prove it and I want a refund ASAP I purchased tickets online for the 6:40pm showing of the saints of Newark at farmingdale imax on Michael street in farmingdale when I got to the theater they said I did not have tickets so I purchased them again in person however the next morning the original purchase was out of my bank account so I have paid over 200 dollars for 7 tickets to the same show I want a refund ASAP
User's recommendation: I have been pre purchasing tickets for years online this has never happened before.
ID
Location
East Farmingdale, New York
Loss
$201
Preferred solution
Full refund
Not a good experience would like a refund
They was rude and after I paid my money I didn't get enjoyable experience they made it difficult getting in to enjoy the movie I had purchase a year pass unlimited movies
User's recommendation: No not all.
ID
Location
Orlando, Florida
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel