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I and 20 other people stood in 29 degree weather in the shade waiting to buy tickets to Regal Swamp fox theater in Florence, SC. The manager on duty was incompetent to help your customers. Everyone that stood in line in the cold for more the 3 minutes should be given a...
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Anonymous
Anonymous

Wait, what exactly is your complaint, that box office is outside? Do they have indoor kiosks? Could you have bought online? Regal doesn't control the weather, you know, so the...

#1160469
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My husband purchased $250.00 worth of movie tickets for a Christmas gift for me and was not given the ones with the concession gift card. When I went to the theater that I go to EVERY WEEK to see a movie the manager said that it was his mistake and that they would not...
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1.4
I didn't like
  • Bad customer service and failure to honor discount
#1159945
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It's really too bad. Very comfortable seating with the recliner seats. The problem is that the staff is so incompetent and rude that I'll never go back there. I asked for tickets for a particular movie, and they gave me tickets for a different movie. When I brought it...
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3.0
I liked
  • Comfortable recliner seats
  • Comfortable seats
I didn't like
  • Incompetence and rudeness of the staff
#1159667
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I am a school teacher and I get free movie tickets from my school administration at Christmas time. I was surprised when I went to see a movie with my "free tickets" that I was still required to pay a fee. This must be a new policy, as this has never happened before. I...
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Anonymous
Anonymous

This is, in fact, somewhere around a decade old. The reason certain movies state, "No Passes," on their listings online or in the paper is because studios don't want to accept...

#1158804
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Regal Cinemas - Any Wonder why no one goes to the movies

The concessions stand at Regal theaters had 3 employees working on one of busiest days of the year. I hope they go out of business soon!
1.0
Details
Customer service
Product or Service Quality
#1158183
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Bought ticket on Fandango. Arrived early at Regal in Warrington PA. No handicapped spaces available and available parking was too far away. Had to leave. The number of handicapped spaces may meet ADA requirements, but don’t meet reality requirements! Fandango does not...
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Anonymous
Anonymous

Regal typically leases buildings and doesn't own the structure or the land. The lot you describe is most likely owned and maintained by some other company, one that may not ev...

1.0
#1157440
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Before regal bought out the warren, they’d always play late movies that I’d go to but now there’s not even one that plays past 8. They used to play up until at least 12
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Anonymous
Anonymous

You submitted this review on December 25th, so does that mean that you tried to go on the night of the 24th? Regal has closed early on Christmas Eve for years now, so you just...

1.8
#1155512
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Regal Cinemas - Bad customer service / poor website links

I clicked on the link to purchase tickets at the theatre near me. Their website sold me tickets to a theatre across town. Ihad to repurchase them again at the theatre. Today i spent almost 1 hour on hold, only to be told I should dispute it with my credit card . Finally a supervisor came on line and refunded the first set of ticketsi purchased.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1150880
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The movie (3 Billboards) was listed on the website and with Fandango. This was for the Regal Theaters in Mt. Pleasant SC. We drove to the theater, circle for parking during the Christmas rush, wait in line, and then are told they decided to change the movie to Star...
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1.7
#1149315
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Listen folks. I’ve had it. 1- 12/3/17. Went to see Murder on the Orient Express. Theater had to be 66 degrees the young and old were freezing and complaining. Grumbling. We left. Had to. So cold it hurt. This was not the 1st time or even the 3rd time we sat in a very...
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Anonymous
Anonymous

It was "so cold it hurt" at 66°F when you probably also had coats with you from outside? How do you ever survive on a nice, spring day?

#1145562
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