Regal Cinemas
Reviews and Complaints
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Verified Reviewer
- - Paid $52 for 2 Regal tickets; a $20 rebate was offered.
- - Refunds for the $24 charge were hard; Regal blamed a third party, later named FansClub.com.
Company fixed the issue and I have been provided with full refund. The issue with Regal is not resolved.
Although I was able to find the "third party" and their number. I got my money back with an apology. The only thing Regal did was tell me, "we are sorry for any inconvenience. Do not join Regal's fan club.
They have no idea who that company is and will do nothing to help you find out who it is. It took me a call to the bank for a name of the third party. At first I got a *** number, but my niece found the right number. It was an hour at least to straighten out.
Nothing but "we're sorry for any inconvenience " from Regal. They have very lousy customer service.
I was able to find out the name of the mysterious third party. It is fansclub.com, a site to buy a domain name for a fan club business.
Still could not get through to anyone.
Even their phone number didn't work. Scam, scam, and more scam!
Instead of getting a rebate, I got charged $24. When I attempted a refund, it took me well over 20 minutes to finally locate a contact. I was informed that the offer was made through a third party. I attempted to find out the name of the third party and their answer was to look at where the offer was made.
It was made on Regal's web page! They insist that it is the third party's responsibility to refund, so I need to find out their name and go through them. I asked for the company name at least 4 times and still cannot find out the third party's name. My stand is that they offered the rebate on their web page, so they should know the name and be at least partly responsible.
I feel this is a scam and I got ripped off. I have reported this to my credit card company and requested a new card since I have no idea who the third party is. But I am done with Regal Cinemas if this cannot get corrected. They now say they have no idea who the third party is and it is up to me to figure it out.
I already put this out on Facebook and will do all I can to get the word out to people that if you attempt a rebate, you will get ripped off as I did, and don't trust Regal Cinemas.
I was finally able to find out who the mysterious third party was that handled the fan club. It is fansclub.com, which is a place for buying a domain name for fanclubs.
I still could not talk to anyone. Scam, scam, and more scam!
- Great movie selection
- Great seating
- Do not know their own website offers or where they come from and they overchargeovercharge
Preferred solution: Full refund
User's recommendation: Do not trust Regal Cinemas and do not join their fanclub. Don't believe for a second that you will get a rebate when offered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket question
I am trying to purchase tickets online but today is Tuesday which tickets should be seven dollars and Im getting charged regular price. How do I fix that?
Preferred solution: Looking to purchase special price on Tuesdays online, but charging me regular price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact anyone.
I purchased two tickets for a 7PM showing of Masters of the Universe. The tickets were purchased using a gift card that was saved in the app.
The app doesn't show the tickets in the purchase history but the gift card amount has decreased to zero. So, what happened to the tickets and the funds on the gift card?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cottage Grove, Oregon
Fraudulent credit card charges
I received a fraud alert on 5/13/2026 from Indigo MasterCard ending in 2283. They instructed me to contact your company while they investigate the unauthorized charges.
I did not go to the theater that day; in fact, I haven’t gone to the movies in several years. The charges were for *** in the amounts of 71.98, 67.98, and 43.98. Please reverse these charges.
Thank you. *** *** Sent from my iPhone
Preferred solution: Full refund
Long Island City, New York
I didn’t get my $10 booking fee & back with my return
I had to cancel my tickets for the minion movei but I was still charged a fee of $10 for booking
Id like that $ back please
- Regal is clean and the workers are very kind and pleasant
- Booking fee charge is not being refunded
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling issues
Call consumer to help ensure that service requirements have not changed or are up to date for future purposes.
- Entertainment
- Billing mishaps
Preferred solution: Return to my Unlimited Status.
User's recommendation: Stay in communication with service/s.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fontana, California
Change location of tickets
I just need to know if I can use my tickets at a different location. I bought them for Ontario accidentally and need them for ***.
Preferred solution: Ticket relocation
Seattle, Washington
Cancel
I canceled my subscription last week and I still got charged. I would like a refund. Not good that there is no one to speak to.
Preferred solution: Full refund
Ashburn, Virginia
Ca.nnot use mobile app and blocked at Regal website
Got a quick response from Regal. Waiting for a resolution and instructions from Regal. Cannot go further until I hear from Regal.
User's recommendation: Try it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
They didn't help they made more problems for me
They never fixed my problem with my tickets for my movie and got me to get membership that I didn't want.
- I love the place
- First time with a probom
Preferred solution: Out of the membership and find out about my starwar tickets
User's recommendation: You need a person to help the order people that have problemas trying to answer your questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Having difficulty paying subscription
Not able to get representative on phone. No one to assist me in paying my subscription . My membership is very important to me and I need immediate help.
Preferred solution: My subscription paid and usage restored
Lake Forest, California
Update
Was at ****** on June 9 in *** at 12:30 showing and ordered a popcorn to which I was told they were out. I'm a long-time Regal holder and I have lots of points for free popcorn, but being it was Tuesday for half off, I was going to pay for it.
Just disappointed. *** ***
Preferred solution: Just wanted to let you know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Corning, New York
Promotion
- - Promotions are dated, but theater staff cannot confirm availability until items arrive; past promos were inconsistent and unclear.
Dear Customer Service Team,
I am writing to express my concerns regarding the difficulty of obtaining clear and accurate information from my local Regal theater at the Arnot Mall in Horseheads, New York.
With the upcoming release of The Super Mario Bros. Movie on April 1, promotional materials indicate that themed itemssuch as the Yoshi and Super Star popcorn bucketsare expected to be available beginning March 27.
However, when I contacted the theater to inquire whether these items would be available at this specific location, I was informed that staff would not know until the items physically arrive.
This raises an important concern: how can promotional campaigns be advertised with specific dates if individual locations are unable to confirm participation or availability in advance? As a customer, it creates confusion and makes it difficult to plan accordingly.
Additionally, this does not appear to be an isolated issue. During a previous promotion for Scream, I was told that themed buckets would not be available, yet they were sold prior to the advertised release timing. Similarly, promotional posters were not distributed as expected.
These inconsistencies suggest a broader issue with communication, inventory awareness, or both.
I would also like to note that interactions with staff have at times come across as unprofessional, and there seems to be a lack of clarity regarding current promotions and in-stock items. This diminishes the overall customer experience and undermines confidence in Regals promotional efforts.
I respectfully ask that Regal review how promotional campaigns are communicated to individual locations, ensure that staff are properly informed, and improve transparency with customers regarding availability.
Clear and consistent communication would go a long way toward restoring customer trust.
Thank you for your time and attention to this matter. I look forward to your response.
Sincerely,
JS
- Promotions
- Not having the promotion items
Preferred solution: Deliver product or service ordered
User's recommendation: have all locations on the same page. make sure locations are not selling items beforehand better order inventory during high promotion items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Unlimited subscription
I've sent 4 messages to customer support regarding my unlimited subscription payment. No one has contacted me.
Preferred solution: I would like to resolve the issue with my Unlimited subscription payment!
Troutdale, Oregon
Propaganda
Fury about the warmongering propaganda being shown at Regal theaters. My father was buried in ***.
Are you a Nazi organization ? No more Regal for me..
User's recommendation: Boycott
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