New Reviewer

Cancellation regal

Regal does not make it easy to cancel regal unlimited and customer relations phone number does not answer to allow me to cancel monthly subscription. I have tried multiple times and phone number does not work. Also only good if you are able to make it to the movies as a couple as for 2 months there was no option for children movies to take family.

User's recommendation: I would recommend looking at future movies that are coming out because there were no children's movies for 2 months and was not able to use my regal unlimited which resulted in just paying for monthly subscription for no reason.

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#4090599 Review #4090599 is a subjective opinion of poster.
Pros
  • Have good movie selection for adults
Cons
  • For 2 months had no childrens movies
Loss
$38
Preferred solution
I would like to cancel my subscription and do not want to be charged for another month because of the inconvenience of cancelling monthly subscription.
New Reviewer

Transfer of credits to one regal unlimited account to another

Open another regal unlimited account by mistake it is affecting me redeeming credits I am at 15,000 points already I cannot access them
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#4087583 Review #4087583 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Unlimited Subscription cancellation

Id like to cancel the unlimited subscription before the 90 day trial period is over, my account is under Lydia Hamann, 971-563-****
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#4083833 Review #4083833 is a subjective opinion of poster.
Preferred solution
Cancellation
New Reviewer

Can't get club to work

My bank card had to be changed because of fraud and so I changed the card information but I still cant get it to work
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#4078552 Review #4078552 is a subjective opinion of poster.
Preferred solution
My account working again so I can see movies

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Verified Reviewer New Reviewer

Someone is using my account

Regal Cinemas - Someone is using my account
Someone booked tickets my membership so please stop My E-mail ptlsehul002@***.com My phone number: 908265****
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#4078249 Review #4078249 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer New Reviewer

No answer at theatre

1.0
Thursday regal in winter park village Orlando indicated that Tar was to start today friday 10.14.22. Today it was not on the list of movies being shown, it was not listed as coming soon I have called the theatre sevetal times and no ond answers tne phone even though the theatre is open I am just trying to find out if and when Tar will play This is unacceptable Maybe it is not showing as management had decided to waste a theatre by showing the original Halloween which anyone can watch on television Quite disgusted
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#4075795 Review #4075795 is a subjective opinion of poster.
Preferred solution
A simple answer to a simple question. Why is Tar not playing as advertised and when or if it will play. And why nobody answers the phone

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Verified Reviewer New Reviewer

Unsatisfactory

Signed up twice for the unlimited package neither one worked need to make sure Im not charged for something I cant use
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#4065463 Review #4065463 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer New Reviewer

The unlimited package

3.4
I had to sign up twice and it still does work even with my phone at the show need to cancel my credit card on file
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#4065455 Review #4065455 is a subjective opinion of poster.
Loss
$22
Preferred solution
Full refund

Having trouble purchasing ticket i been paying every month i trying to buy ticket it is charging me

All I want is to purchase my ticket Regal Crown Club Account. But customer support stated that I had two Regal Crown Club account. So I responded to cancel esant0s@***.net and keep jpst243@***.com . I received that one of the account was removed but I still cant get into Regal Crown Club Account. What can you do for me! Can you provide me with an 1-800 number. Thank you Esther Santos
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#4064994 Review #4064994 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

There is no way to cancel my subscription

2.3
AI have been trying to cancel my subscription for probably over a month now. I cannot figure out how to cancel it. I have extensively spent hours looking over the app and the website and Google. So Ive gotten charge for an extra month more than I wanted. Although I...
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#4061190 Review #4061190 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Cleanliness and ability to cancel
Loss
$75
Preferred solution
To be able to cancel my subscription and get a refund for the last month since I have been trying to cancel for over a month

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Verified Reviewer New Reviewer

App seating issues

Regal Cinemas - App seating issues
Update by user Nov 08, 2022

Regal has not responded to this complaint or any of our attempts to contact them. They have not replied to any emails, phone calls, instead message.

Original review posted by user Oct 06, 2022
My wife and I are Unlimited members and the app is not letting us purchase tickets together. For example I purchased G1...
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#4055334 Review #4055334 is a subjective opinion of poster.
Pros
  • Friendly management
  • Unlimited membership
Cons
  • Poor corporate customer service
  • Local theater needs deep cleaning
Loss
$50
Preferred solution
Issue fixed, gift card reloaded, compensation for our unnecessary trips to the theater

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Verified Reviewer New Reviewer

Change subscription plani would like the yearly pass like I had not monthly

I would like the yearly pass like I had not monthly. It automatically signed me up for monthly and don't know how to change it. Please help. Thanks
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#4054912 Review #4054912 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

To cancel membership and refund

Cancel my account Do not bill me any more after the last billing!!! The movie Theater is not close to me anymore
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#4053811 Review #4053811 is a subjective opinion of poster.
Location
Brecksville, Ohio