Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
775
TOTAL REVIEWS
74.5K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
New Reviewer
I am paying 23.50 monthly and the tickets are showing $16.00 instead of .50
I am paying $23.50 monthly and the ticket price shows 16.00 instead of fifty cent this is a big problem you need to change my ticket price with my regal app.
ID
Location
New York, New York
Pros
- Food
Loss
$16
Preferred solution
Price reduction
New Reviewer
Bad service
I went over the Regal cinema up on sunrise, I have t been there in a while due to (covid -19), and bad service I thought things would be better now, voy I was wrong, I went to see Black widow, I could not finished the movie due to work, I am a nurse, among other things, in the middle of the movie they called me from work, so I left, before leaving I asked to get a pass so I can finish the movie and I guy claiming to be the manager Rivera Carlos, denies me the pass , because I did not have a receipt ( even though ), they guy who sold me the ticket ( was right on front of him). Called quarters .
User's recommendation: Never go back to that facility.
ID
Pros
- Nice facilities
Cons
- Refusal to honor discount
New Reviewer
To cancel my subscription
I only agreed to one year I never agreed to this'll you and I have no idea what's going on so please let me know
ID
New Reviewer
How much are the Movie Tickets Matnaee?
I cant find the Movie Ticket price. Need to know how the Movie cost. Is there some reason why you!!!
User's recommendation: I have no comment!
ID
Pros
- Theaters
Cons
- We could not buy a ticket
Preferred solution
Price reduction
I want to cancel my membership
It was easy to enroll for automatic Subscription, but no option to cancel when managing account profile. Also, very difficult into contacting someone at the call center. I want to cancel my order can someone please help, and thanks!
User's recommendation: Fair other obtains should be available.
ID
Location
Buffalo, New York
Trying to cancel my account.
Ive been trying to cancel my account to the use anytime card. I forgot what the name of the promo is but its the card I use to see movies whenever I want plus 10% off food bought at concessions. I would like it cancelled immediately. Thank you.
ID
Location
Clarksville, Tennessee
Non-existent customer service
No way to contact customer service and actually get a response, non-functioning app, nobody returns emails, call line is only open Monday-Friday even though nobody goes to see a movie on those day
User's recommendation: Trust a different movie theater. Regal is a joke.
ID
Location
Centreville, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSubscription
I have the subscription and was still charged full price. I would like my money back. I should not have been charged if I paid $22 for the subscription
ID
Loss
$14
Preferred solution
Full refund
New Reviewer
Refund for 2 movie tickets.
Got call in for work so I have to cancel the ticket for today thats my reason why I need a refund ..
ID
Location
New York, New York
Loss
$35
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCharged 4 times for the monthly
This place is a joke, they must be scamming everyone, this month alone theyve charged my monthly 4 times in error. Dont sign up the fees will leave your bank account drained due to lack of staffing internally clearly as they cant even run a decent billing Department.
User's recommendation: Don’t sign up.
ID
Location
Los Angeles, California
Pros
- Location
Cons
- Billing department mistakenly charges multiple times
Loss
$92
Preferred solution
Full refund
New Reviewer
Payment
I got a email saying that my payment was declined, I get paid on the 3rd of every month and yall tryed taking the payment out on the 2nd
ID
Preferred solution
My payment made and it taking out on the 3rd of every month
New Reviewer
Regal unlimited account
My payment it says I owe $42 when I should only owe $21 please fix my problem love going to theater have this account over a year never had a problem any questions please contact me at 323 272 ****
ID
Location
South Gate, California
Pros
- Friendly service
Cons
- Mandatory reclining seats
Loss
$21
Preferred solution
Full refund
New Reviewer
Ticket issues
Purchased tickets incorrectly to subtitle attempted to re-purchase tickets and get a refund win win win new tickets were purchased legal refunded the wrong tickets so Im still going to see the subtitle version. I cannot reach anyone in person to resolve my issue
User's recommendation: After 15 years of being a loyal Regal customer I would say go somewhere else.
ID
Location
Wilder, Kentucky
Loss
$40
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTicket
I purchased tickets on the Regal App and it stated there was an error, that my purchase never went through but later it charged my card. I have no purchase recite on my app so I did not know it went through. I need help please, either a refund or tickets for a future date. I appreciate a quick response. Thank you
ID
Location
Alhambra, California
Pros
- Clean theater
Cons
- Lagk of follow up
Loss
$100
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnlimited membership
unlimited expired? i paid for a year of unlimited on August 10, 2019. Then coronavirus shut all the theatres. Is my unlimited card still good. It would be so nice to talk to someone! Please investigate and email me your response. or call landline 254-699-****. my membership is regal crown club # 6006 49** **14 987* 094 lindaberry4@***.net 254-699-**** leave a message landline cell phone # for this acct 610-316-****
ID
Location
Killeen, Texas
Loss
$234
Preferred solution
expiration date
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