Unclaimed
Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
807
TOTAL REVIEWS
75.9K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
Card not working
I went to see No Time to Die on October 10th. When I paid for the ticket gave the card to the agent it didn't register for the credit. I tried to do it on your website it did Not work because I couldn't read the numbers on the ticket. Could you please credit me and sent me a new card. Thank you, Anthony Puchta
User's recommendation: They were very fast in getting to you.
ID
Location
Brooklyn, New York
New Reviewer
Regal unlimited account
My payment it says I owe $42 when I should only owe $21 please fix my problem love going to theater have this account over a year never had a problem any questions please contact me at 323 272 ****
ID
Location
South Gate, California
Pros
- Friendly service
Cons
- Mandatory reclining seats
Loss
$21
Preferred solution
Full refund
New Reviewer
I need u to cancel surcharge
Yesterday I went online regal movies which I have unlimited and I purchased a movie thats opening tomorrow but Im going on Sunday august 1 time 330 now all of a sudden Im paying $3.50 I usually pay 52 cents every time I go to the movies please remove this charge
ID
Preferred solution
I want u to clear this situation 0
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint multiple concessions & manager
I was lied to and employee disrespectful to my grandchildren and myself. Hmmm 
I was told 3 different times when tickets would no longer be sold. The man was a complete hmmm
we weren't able to see the movie but others were still going in. What's up with that. He said tickets weren't sold after 11:30 am and twice they were sold. The employees need to get on the same page. My grandchildren picked up on how rude and disrespectful the employee was ...all 3 times...to leave and others were buying tickets?? WTH... PLEASE I expect to hear from someone.
I was told 3 different times when tickets would no longer be sold. The man was a complete hmmm we weren't able to see the movie but others were still going in. What's up with that. He said tickets weren't sold after 11:30 am and twice they were sold. The employees need to get on the same page. My grandchildren picked up on how rude and disrespectful the employee was ...all 3 times...to leave and others were buying tickets?? WTH... PLEASE I expect to hear from someone. User's recommendation: Not to believe the employees.
ID
Location
Colonial Heights, Virginia
Preferred solution
Let the company propose a solution
Wrong theater, Need refund
Regal, Thanks so much for such a quick and positive refund. By accident we purchased tickets to a theater that was not within our home distance and by the time we got there..... We were told by the attendant that we were at the wrong theater. He told us to try to get back on the app and notify you or to try to make it to the other theater. Got on the computer to notify u and it was refunded the next day
User's recommendation: We have been going. to Regal in Ontario for years.... They are the Best!!
ID
Location
Blue Jay, California
New Reviewer
My W2s
I'm trying to file taxes next year but I never received my W2 from warren
User's recommendation: Very, fun and outgoing place to work at. If you need help on people's skills warren is where its at.
ID
Service
Missing W2 Taxes Advertisement
Pros
- Seating
- Comfortable seats
- Customer service mostly professional
Cons
- Customer service
- Because of the virus it stop us from going in
Preferred solution
Deliver product or service ordered
New Reviewer
Unlimited cancellations
Due to the COVID-19 virus we do not feel safe in going to the movies yet. Diabetes makes this an easy decision for us. Darla Hays.*********** 0939 *** Watson Hays. Couldnt find his pass Number but he has one. So we are asking to cancel our passes and not charge us on our credit card until we feel safe to return to the movies. This is an unusual year. Thank you
User's recommendation: I would recommend it at any other time.
ID
Location
Port Richey, Florida
Product
Regal Cinemas Subscription
Pros
- Location
- Are a great company
- Nice facilities
Loss
$38
Preferred solution
Cancellation of monthly charge
New Reviewer
My unlimited payment
Called and customer relations walked me through how to pay my reoccurring payment.
ID
Location
Longview, Texas
Product
Regal Cinemas Account
Preferred solution
Pay for Occurring payment
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Need help with my account
Just needed my account number. There was no problem at all. I wasn’t “Pissed off”
ID
Location
Oviedo, Florida
Product
Regal Cinemas Movie Ticket
Pros
- Theaters
- Parking
- Reserved seating
Cons
- Nine
New Reviewer
Redeem Point
Yes & Thank You So Very Much For All Of Your Incredible Help & Wonderful Service! With All Do Respect, I Wish The Online/Phone Representative Could Understand More Clearly, What I Was Talking About Because There Was A Language Barrier! It afinally Was Resovled but It Did Take Much Longer Then Usual!
ID
Location
Orlando, Florida
Product
Regal Cinemas Movie Ticket
New Reviewer
Reserved seating
I can see only one advantage to reserved seating and that would be for the latest movie premiers/opening days. Otherwise, it serves no real purpose except to back up the lines for purchasing tickets. Another example, and this was my personal experience...monday morning at 10:30 a.m....the movie had been released almost 3-4 weeks prior and there were 2 other people in the theatre...i stood in line for ten minutes (with only four other patrons ahead of me in line)...that is ridiculous!!! It took people forever to decide what seats they wanted. And the entire audience for that showing turned out to be 6-8 people!!! ELIMINATE THE RESERVED SEATING...it’s unwarranted and too time-consuming! Everyone thinks it’s ridiculous.
ID
Cons
- Reserved seating
Reason of review
Poor customer service
Loss
$10
Awesome service and lovely workers
Just came in to watch a movie with my girl and was shocked at how great I was treated! Thank you Lizzy
ID
Service
Regal Cinemas Customer Care
Reason of review
Good customer service
New Reviewer
Employee
Current employee at United artistes regal Horton plaza 8 and we are closing down soon and I wanted to change my transfer to a different theatre I would like to transfer to regal rancho del Dey
ID
Location
San Diego, California
Reason of review
Work Experience or Job Application
New Reviewer
That’s lady was very nice
I called her & told her my problem & she completely understood & took care of my problem.
ID
Service
Regal Cinemas Customer Care
Reason of review
Good customer service
New Reviewer
Never received my refund
I purchased 2 tickets for the movie Searching at Sunrise theater 4 on 10/29/18. We weren't able to stay so we got a refund before the movie started. The manager said it would be on my card the next day but it's 11/11/18 now and I still don't have the refund in my account
ID
Location
Citrus Heights, California
Service
Regal Cinemas Customer Care
Reason of review
Problems with payment
Brands Related to Regal Cinemas
Cineworld
0 Reviews
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