Regal Cinemas
Reviews and Complaints
Regal Cinemas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regal Cinemas has 2.2 star rating based on 953 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Regal Cinemas to a friend or colleague.
- Rating Distribution
Pros: Good movies, Location, Reclining chairs.
Cons: Customer service, No customer service, Bad customer service and failure to honor discount.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regal Cinemas has 2.2 star rating based on 953 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Regal Cinemas to a friend or colleague.
- Rating Distribution
Pros: Good movies, Location, Reclining chairs.
Cons: Customer service, No customer service, Bad customer service and failure to honor discount.33% of users think that Regal Cinemas should improve its Customer Service.
47% of users say that they might use Regal Cinemas in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t waste time trying to get in touch with a Regal representative by phone. It is useless.", "Keep your receipts. Regal asked for photos of the receipts. Who keeps receipts to a movie?", "Good luck!", "Save any receipts for customer service.", "Never subscribe because you can’t unsubscribe to unlimited pass".
Most users ask Regal Cinemas for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Missing credits from St. PATTY'S DAY REWARDS
User's recommendation: Keep your receipts. Regal asked for photos of the receipts. Who keeps receipts to a movie?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bend, OregonPretty good customer service experience!
User's recommendation: Save any receipts for customer service.
Cannot print tickets that I bought on-line
User's recommendation: Don't call the 800 number for Regal. look up and call the specific site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJThe st want to get my free popcorn on my birthday
- Love the movies
Very upset with employee
User's recommendation: To handle the refills on soda and popcorn differently..l everyone does not have the rewards card with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSurvey
Preferred solution: Correct information to enter your drawing. Survey did not work!
System keeps closing me out
Preferred solution: My credits back and able to get into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund issue
Preferred solution: Full refund
User's recommendation: Don’t book reservations
Cancellation
User's recommendation: Yes great value
Trying to buy tickets and constantly getting denied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beaumont, TexasAnswer not solved
- It seems like the rcc is a good program
- It sucks because help is almost impossible
Preferred solution: My birthday information corrected.
User's recommendation: App won't benefit you if you enter info incorrectly and it's dang near impossible to get help!
Contacting live person
User's recommendation: Don’t know
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burlington, New JerseyNever received a refund after going through 2+ weeks of waiting patiently
National cinema day aug.27th I had purchased $4 tickets for me and friends adding up to $31 total online for the 250 Bromley Boulevard, Burlington, NJ, 08016 Regal theatre. The day of arrival was disappointing do to not being able to arch movies cause the movies got *** down by police Ive been issued an notification multiple times for a refund but Ive never got my funds in my cashapp account Im very confused by this Ive been waiting for my $31 refund since aug.27th till now!!
Sept. 14th this building shows unprofessionalism and are doing the bare minimum to help me get my money back can you help me corporate?
- Regal is a great company
- Not all regals represent the greatness of the company
Preferred solution: Full refund
User's recommendation: Go in person to get your refund never electronically because they will send a refund notification but not the refund I been waiting on mine for 2 or 3 weeks and still haven’t got any money back I spent $31 worth of $4 tickets
Trying to cancel my membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Knoxville, TennesseeUnable to log on to account
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