Regal Cinemas Reviews

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Unsatisfied with responses from Regal customer service

NdTo update my subsctiption and to find out why I was charged in June without being notified that payments resumed. My husband and I signed up on the same day and at the same time for a monthly subscription, pre-pandemic. We have been trying to upgrade the membership for 3 months. My husband was able to cancel for the upgrade. I was told I had 2 more months on my subscription. How is this even possible if we both signed up at the same time. I want the original subscription terminated. I still have not received any response regarding the June payment or refund.

User's recommendation: Address custumers issues in a more timely manner.

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ID
#3060745 Review #3060745 is a subjective opinion of poster.
Location
Trenton, New Jersey

Unnecessary Card Charge

I am being charged twice to have regal unlimited when it should be one. I need to resolve this issue because I like having the membership, but I shouldn't have to pay twice.
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ID
#2989049 Review #2989049 is a subjective opinion of poster.
Location
Patterson, California

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Verified Reviewer
New Reviewer

Had trouble claiming offer

Could not claim an offer in the app as advertised, so I tried contacting them, which is difficult to find a number or email. I finally did hear back with an explanation, and they asked how I wanted to proceed. I sent my answer right back, but it's been 2 weeks and I have not heard back again.

User's recommendation: Not sure I can recommend others to do.

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ID
#2959858 Review #2959858 is a subjective opinion of poster.
Pros
  • Variety
  • Service
  • Locations
Cons
  • Slow responses from customer support
  • Hard to contact customer support
  • App not easy to use
Loss
$60
Preferred solution
Let the company propose a solution

I want to cancel my membership

It was easy to enroll for automatic Subscription, but no option to cancel when managing account profile. Also, very difficult into contacting someone at the call center. I want to cancel my order can someone please help, and thanks!

User's recommendation: Fair other obtains should be available.

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ID
#2848770 Review #2848770 is a subjective opinion of poster.
Location
Buffalo, New York
New Reviewer

Payment

I got a email saying that my payment was declined, I get paid on the 3rd of every month and yall tryed taking the payment out on the 2nd
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ID
#2836865 Review #2836865 is a subjective opinion of poster.
Preferred solution
My payment made and it taking out on the 3rd of every month

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Verified Reviewer
New Reviewer

Regal unlimited account

When purchasing tickets using my phone for me and my husband, he is not garnering any points under his unlimited pass, why. And I only get points for one ticket, not the 2 that I purchase.
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ID
#2788542 Review #2788542 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Pros
  • At the movie theatre customer service is great
  • Recliner seats
  • Customer service mostly professional
Preferred solution
Let the company propose a solution
New Reviewer

Update my credit card for Regal unlimited

Update credit card I have been trying to get in touch with Regal for over an hour when are you people open to take calls
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ID
#2669449 Review #2669449 is a subjective opinion of poster.
Preferred solution
Change my credit card for regal Unlimited
New Reviewer

Regal unlimited subscription

My account is not activated for whatever reason. Having trouble when trying to purchase tickets at the theater. Please advise if there are issues that I am unaware of. I love going to the movies so I would like guidance on how to correct my subscription issue. My payment method is up to date. I am also unable to get into contact with an actual representative to discuss the issues I am having. TIA
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ID
#2589595 Review #2589595 is a subjective opinion of poster.
Location
Oceanside, California
Product
Regal Cinemas Subscription
Pros
  • Distance
  • Clean theater
  • Are a great company
Cons
  • Subscription issues
Preferred solution
Deliver product or service ordered
New Reviewer

No live customer service available, and I have an urgent issue.

Trying for 20 minutes and no luck on finding a number to get a live person to help me. Only email with no guaranteed quick response. SO FRUSTRATING!!!!

User's recommendation: You better not need customer service!

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ID
#2585563 Review #2585563 is a subjective opinion of poster.
Service
Regal Cinemas Customer Care
Pros
  • At the movie theatre customer service is great
  • New comfy seating
Cons
  • No online representatives available
Preferred solution
A live representative for customer service to help with my issue!!!
New Reviewer

It was a gift in a card can’t use it due to Covid

It was a gift n cant use due to Covid. Ive sent you pictures n you keep sending me the same thing. Very upsetting
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ID
#2252891 Review #2252891 is a subjective opinion of poster.
Location
Kāneohe, Hawaii
Product
Regal Cinemas Movie Ticket
Loss
$30
Preferred solution
Full refund

Refund

no refund received for cxld 4/11/20 TOSCA showing---booking number-204 93* 539---* tickets at$29.68 each=$54.24----pissed reference number is#199****---- john zevitas/dina zevitas -----239-248-****

User's recommendation: request your refund.

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ID
#2119349 Review #2119349 is a subjective opinion of poster.
Location
Mashpee, Massachusetts

Pay stubs

Trying to retrieve pay Stubs unable to login to ultilpro can you please send them via email? Need immediately.
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ID
#2055707 Review #2055707 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer

Getting in touch with corporate

Regal Cinemas - Getting in touch with corporate
I am an ex-employee that worked at the Brandywine Regal Cinema 16 location in Concord, DE. I was unable to do my tax returns due to a lack of a W-2 form and/or inadequate directions to retrieve the online version. I have tried to reach corporate over the past couple of months now.

User's recommendation: To whom this may concern: give customers and (ex)employees adequate access to corporates phone number online.

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ID
#1901196 Review #1901196 is a subjective opinion of poster.
Location
Wilmington, Delaware
Service
Regal Cinemas Customer Care
Pros
  • Theaters
  • Movies offered
  • Reclining chairs
Cons
  • If theres an employee problem it is not handled properly
  • No corporate number to be found anywhere
Preferred solution
I need corporates number. Email my email with it please.

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Verified Reviewer
New Reviewer

Refund needed

Regal Cinemas - Refund needed
I need a refund for ecard purchase due to covid 19 outbreak
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ID
#1886036 Review #1886036 is a subjective opinion of poster.
Pros
  • Cleanliness of facility
  • Spacious
Cons
  • Closed due to pandemic
Loss
$50
Preferred solution
Full refund

Make sure you have a lot of time to stand in line

Went to Regal Cinema in Spokane Valley 11/12 to see Midway. Instead of selling tickets at the ticket window tickets were being sold at the concession stand. Over 50 people standing in several lines to buy tickets. If they were trying to raise concession sales maybe they should consider lowering their prices.
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ID
#1707250 Review #1707250 is a subjective opinion of poster.
Location
Spokane, Washington

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