Unclaimed
Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
807
TOTAL REVIEWS
75.9K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
Unsatisfied with responses from Regal customer service
NdTo update my subsctiption and to find out why I was charged in June without being notified that payments resumed. My husband and I signed up on the same day and at the same time for a monthly subscription, pre-pandemic. We have been trying to upgrade the membership for 3 months. My husband was able to cancel for the upgrade. I was told I had 2 more months on my subscription. How is this even possible if we both signed up at the same time. I want the original subscription terminated. I still have not received any response regarding the June payment or refund.
User's recommendation: Address custumers issues in a more timely manner.
ID
Location
Trenton, New Jersey
Unnecessary Card Charge
I am being charged twice to have regal unlimited when it should be one. I need to resolve this issue because I like having the membership, but I shouldn't have to pay twice.
ID
Location
Patterson, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHad trouble claiming offer
Could not claim an offer in the app as advertised, so I tried contacting them, which is difficult to find a number or email. I finally did hear back with an explanation, and they asked how I wanted to proceed. I sent my answer right back, but it's been 2 weeks and I have not heard back again.
User's recommendation: Not sure I can recommend others to do.
ID
Pros
- Variety
- Service
- Locations
Cons
- Slow responses from customer support
- Hard to contact customer support
- App not easy to use
Loss
$60
Preferred solution
Let the company propose a solution
I want to cancel my membership
It was easy to enroll for automatic Subscription, but no option to cancel when managing account profile. Also, very difficult into contacting someone at the call center. I want to cancel my order can someone please help, and thanks!
User's recommendation: Fair other obtains should be available.
ID
Location
Buffalo, New York
New Reviewer
Payment
I got a email saying that my payment was declined, I get paid on the 3rd of every month and yall tryed taking the payment out on the 2nd
ID
Preferred solution
My payment made and it taking out on the 3rd of every month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal unlimited account
When purchasing tickets using my phone for me and my husband, he is not garnering any points under his unlimited pass, why. And I only get points for one ticket, not the 2 that I purchase.
ID
Location
Raleigh, North Carolina
Pros
- At the movie theatre customer service is great
- Recliner seats
- Customer service mostly professional
Preferred solution
Let the company propose a solution
New Reviewer
Update my credit card for Regal unlimited
Update credit card I have been trying to get in touch with Regal for over an hour when are you people open to take calls
ID
Preferred solution
Change my credit card for regal Unlimited
New Reviewer
Regal unlimited subscription
My account is not activated for whatever reason. Having trouble when trying to purchase tickets at the theater. Please advise if there are issues that I am unaware of. I love going to the movies so I would like guidance on how to correct my subscription issue. My payment method is up to date. I am also unable to get into contact with an actual representative to discuss the issues I am having. TIA
ID
Location
Oceanside, California
Product
Regal Cinemas Subscription
Pros
- Distance
- Clean theater
- Are a great company
Cons
- Subscription issues
Preferred solution
Deliver product or service ordered
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New Reviewer
No live customer service available, and I have an urgent issue.
Trying for 20 minutes and no luck on finding a number to get a live person to help me. Only email with no guaranteed quick response. SO FRUSTRATING!!!!
User's recommendation: You better not need customer service!
ID
Service
Regal Cinemas Customer Care
Pros
- At the movie theatre customer service is great
- New comfy seating
Cons
- No online representatives available
Preferred solution
A live representative for customer service to help with my issue!!!
New Reviewer
It was a gift in a card can’t use it due to Covid
It was a gift n cant use due to Covid. Ive sent you pictures n you keep sending me the same thing. Very upsetting
ID
Location
Kāneohe, Hawaii
Product
Regal Cinemas Movie Ticket
Loss
$30
Preferred solution
Full refund
Refund
no refund received for cxld 4/11/20 TOSCA showing---booking number-204 93* 539---* tickets at$29.68 each=$54.24----pissed reference number is#199****---- john zevitas/dina zevitas -----239-248-****
User's recommendation: request your refund.
ID
Location
Mashpee, Massachusetts
Pay stubs
Trying to retrieve pay Stubs unable to login to ultilpro can you please send them via email? Need immediately.
ID
Location
Denver, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGetting in touch with corporate
I am an ex-employee that worked at the Brandywine Regal Cinema 16 location in Concord, DE. I was unable to do my tax returns due to a lack of a W-2 form and/or inadequate directions to retrieve the online version. I have tried to reach corporate over the past couple of months now.
User's recommendation: To whom this may concern: give customers and (ex)employees adequate access to corporates phone number online.
ID
Location
Wilmington, Delaware
Service
Regal Cinemas Customer Care
Pros
- Theaters
- Movies offered
- Reclining chairs
Cons
- If theres an employee problem it is not handled properly
- No corporate number to be found anywhere
Preferred solution
I need corporates number. Email my email with it please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund needed
I need a refund for ecard purchase due to covid 19 outbreak
ID
Pros
- Cleanliness of facility
- Spacious
Cons
- Closed due to pandemic
Loss
$50
Preferred solution
Full refund
Make sure you have a lot of time to stand in line
Went to Regal Cinema in Spokane Valley 11/12 to see Midway. Instead of selling tickets at the ticket window tickets were being sold at the concession stand. Over 50 people standing in several lines to buy tickets. If they were trying to raise concession sales maybe they should consider lowering their prices.
ID
Location
Spokane, Washington
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