Regal Cinemas Reviews

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New Reviewer

Need to cancel

2.5
Phone number is no good. Transfers to unknown language and hangs up. Tial *** and I'm more pissed now. Thanks for nothing

User's recommendation: Looks like I'm going to have to go to the theater. Very pissed now.

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ID
#3034505 Review #3034505 is a subjective opinion of poster.
Location
Vancouver, Washington
Preferred solution
Cancel my unlimited
New Reviewer

Unlimited account Says I have not paid monthly payment

3.0
Kkkkkkkkkkkkk said she was just fine with that you didnt even know what you said about it lol I guess she just got a call back in the middle room and she didnt even know she was just hanging out lol she said she was just trying so she didnt even know she was asleep so she didnt hug her back lol she said I didnt know

User's recommendation: Not a one.

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ID
#2987693 Review #2987693 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Loss
$25
Preferred solution
My unlimited pass that I payed for and to have someone take a look at y’all’s Regal App for future purposes

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Verified Reviewer New Reviewer

Regal unlimited subscription

2.5
I think it's crazy that they charge 25 dollars and won't let you cancel when You need to. I have emailed several times.

User's recommendation: Don't bother.

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ID
#2977626 Review #2977626 is a subjective opinion of poster.
Pros
  • Food choices and friendly staff
  • Cleanliness of facility
  • Reclining chairs
Cons
  • Unlimited very horrible
Loss
$25
Preferred solution
Full refund

Cancellation of Regal Unlimited Movie Plan

2.5
Dear Sirs: please cancel my plan until further notice, I can't afford it, nor have I found the time to go to the theater. Thank you James A Larkin I can't find a place on their app for the option to cancel, nor can i find it on their site.

User's recommendation: beware.

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ID
#2971990 Review #2971990 is a subjective opinion of poster.
Location
Watertown, New York
New Reviewer

Cancel unlimited

3.4
An automated system says i have to email. I need to talk with someone because I want to cancel my subscription and they were supposed to charge me the 30th of September but they charged today. So I want my money back.
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ID
#2912687 Review #2912687 is a subjective opinion of poster.
Location
Sarasota, Florida

I want to cancel my subscription

3.2
I want to cancel my subscription And I dont have the option to do so there should be an option to cancel
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ID
#2870973 Review #2870973 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer New Reviewer

I need to my refund please

3.0
I am trying to get a hold of a person who is understanding about regal unlimited please Im need to see if I can get a refund
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ID
#2870239 Review #2870239 is a subjective opinion of poster.
Pros
  • Comfortable seats
  • Cleanliness of facility
  • Nice facilities
Cons
  • Disappointed in policy
  • Full refund
Loss
$95
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Subscription

3.0
I have the subscription and was still charged full price. I would like my money back. I should not have been charged if I paid $22 for the subscription
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ID
#2843141 Review #2843141 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Charged 4 times for the monthly

2.6
This place is a joke, they must be scamming everyone, this month alone theyve charged my monthly 4 times in error. Dont sign up the fees will leave your bank account drained due to lack of staffing internally clearly as they cant even run a decent billing Department.

User's recommendation: Don’t sign up.

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ID
#2840022 Review #2840022 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Location
Cons
  • Billing department mistakenly charges multiple times
Loss
$92
Preferred solution
Full refund
New Reviewer

Ticket issues

2.8
Purchased tickets incorrectly to subtitle attempted to re-purchase tickets and get a refund win win win new tickets were purchased legal refunded the wrong tickets so Im still going to see the subtitle version. I cannot reach anyone in person to resolve my issue

User's recommendation: After 15 years of being a loyal Regal customer I would say go somewhere else.

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ID
#2834003 Review #2834003 is a subjective opinion of poster.
Location
Wilder, Kentucky
Loss
$40
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

No answer voice call no human didn’t answer the call

2.8
You refunded my ticket movie for8/25/21 I want a refund for Convience fee I did cancel regal cinema canceled movie

User's recommendation: Not so good so far.

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ID
#2787635 Review #2787635 is a subjective opinion of poster.
Location
Ocala, Florida
Loss
$1
Preferred solution
Full refund
New Reviewer

Billing

3.0
Office closed- no help at all Web site doesnt help either I need to fix my billing information, I entered the new card # on the app but still getting cant collect payment messages

User's recommendation: Have a Person answer the phone!

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ID
#2779502 Review #2779502 is a subjective opinion of poster.
Pros
  • Clean theater
Preferred solution
Need to Talk to a live person & get this billing problem fixed

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Verified Reviewer New Reviewer

Regal unlimited pass and covid 19

2.7
In the summer of 2019 I signed up for the regal unlimited pass. Halfway through my subscription the pandemic started and theaters close down. Over a year later I receive a charge from regal without any notice that they were planning on charging people for there subscription again. I contact regal and tell them its been well over a year and I would like to cancel. They send me some automated *** explains that I have to finish out my last 4 months of my subscription that I signed up for two years ago. If I knewtgat there would be a killer pandemic halfway through my subscription and they were going to twist my arm and force me to shell out more money two years later I never would have signed up in the first place

User's recommendation: Stay away from regal unlimited. If for any reason you need to cancel you can’t.

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ID
#2754581 Review #2754581 is a subjective opinion of poster.
Location
Seattle, Washington
Pros
  • Nice facilities
  • Reserved seating
  • Good movies
Cons
  • Terrible customer service
Preferred solution
Cancel my regal unlimited subscription!

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Verified Reviewer New Reviewer

Unsatisfied with app, can't update payment & address; some charge by (gt-fin.com) was added when I tried to make a payment.

3.0
I want to change my information, the regal app is not allowing me to do so. Id like to have an expiation of (gt-fin.com) and a refund. Explanation explanation

User's recommendation: check everything.

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ID
#2641687 Review #2641687 is a subjective opinion of poster.
Location
North Miami Beach, Florida

Club membership

3.0
Regal is Customer Service phone service is closed ... so they haven't done anything wrong ...
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ID
#2322760 Review #2322760 is a subjective opinion of poster.
Location
Orlando, Florida

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