Regal Cinemas
Reviews and Complaints
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Regal Cinemas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regal Cinemas has 2.2 star rating based on 953 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Regal Cinemas to a friend or colleague.
- Rating Distribution
Pros: Good movies, Location, Reclining chairs.
Cons: Customer service, No customer service, Bad customer service and failure to honor discount.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regal Cinemas has 2.2 star rating based on 953 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Regal Cinemas to a friend or colleague.
- Rating Distribution
Pros: Good movies, Location, Reclining chairs.
Cons: Customer service, No customer service, Bad customer service and failure to honor discount.33% of users think that Regal Cinemas should improve its Customer Service.
47% of users say that they might use Regal Cinemas in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t waste time trying to get in touch with a Regal representative by phone. It is useless.", "Keep your receipts. Regal asked for photos of the receipts. Who keeps receipts to a movie?", "Good luck!", "Save any receipts for customer service.", "Never subscribe because you can’t unsubscribe to unlimited pass".
Most users ask Regal Cinemas for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
E-gift card
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, New Jersey
Cancelation of unlimited account
- Points earned for free popcorn
- Concession treat
- Senior discount
- Getting customer service through the phone
Preferred solution: Cancelation of the unlimited regal account
User's recommendation: Try to reach customer service to cancel the unlimited regal is extremely difficult to reach!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rude manager
Preferred solution: Free ticket for the inconvenience of my card being authorized twice
Washington, District Of Columbia
Need to change my email address and phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Pause my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Resolved: I WAS CHARGED 59.95 TO MY BANK ACCOUNT AND i havent used or even know about you at all.
Company fixed the issue and I have been provided with apology. After I contacted them a couple of times.
They responded and refunded the full amount in 24 hrs. Thank you.
- Took my money unauthorized
Preferred solution: Full refund
User's recommendation: They charged my account 59.95 dollars and I did not use them.
Philadelphia, Pennsylvania
Movie policy
On a recent visit to your theater on Main Street in Philadelphia we had an unpleasant experience. The theater was supposed to be totally bought out by our group however, the employees at the theater offered tickets to outside people without the prior knowledge of the person who is handling the Theater.
I am saying this was an unpleasant situation because we had senior Citizens sitting in a senior citizen section when other people who are also senior citizens, but were not a part of the group insisted that we move .
The manager was unable to deal with the situation. I just want to bring this to your attention that someone needs to make policies known if a group has bought out not one but two of , your movie theaters that they should have preference, and that other seats should not be sold during that viewing time.
User's recommendation: Make sure that you get all information when booking a large group or buying out a theater. Make sure you ask as many questions as possible to make sure that you have a clear understanding of their policy.
Doylestown, Pennsylvania
I cant get on my app account to see a movie
User's recommendation: For someone to talk to people who pay they hard earn money
Clarksville, Tennessee
Cancel my Unlimited in Regal subscription
User's recommendation: Don’t subscribe!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newnan, Georgia
Just need to cancel my membership
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Receive a refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cant log in to my account
- Lots of good benefits
- Customer service sucks
Preferred solution: I'd like to be able to get into my account
Denver, Colorado
Continued Charges on the App for Unlimited Movie Pass
I purchased a 3 month pass as a gift- after receiving advertisements form Regal - in 2023 as a Valentines Gift for your Loved One. So I purchased it for my son.
I was charged for the initial 3 months up front and that is all I wanted or expected. After the 3 months was up Regal Cinemas began charging my visa again, every month for $19.37. I never wanted this nor did I agree to this. Sure they secure themselves and hide behind the small print on 7 pages saying that I approve after the 3 month time period to continue the charges but this was SOLD TO ME AND ADVERTISED AS A 3 MONTH PASS.
Who in their right mind buys and unlimited pass for a Loved One as a gift for an unlimited period of time. Regal has over stepped. Terrible customer service. I cannot reach a living breathing person.
It is impossible. We can leave messages but nope they don't respect their customers enough to offer an intelligent conversation. I have been emailing with them for over a month and get no where. Who is in charge of this company???
I think it is run by 13 year olds. D
- Online products unlimited movies means charge you forever
- Zero customer service absent as if run by children
Preferred solution: Full refund
User's recommendation: do not purchase any online product- they will continue to charge you and hide the details
Cannot access acct
- Saves money if you go to more than 2 movies a month
- Customer service does not exist or is impossible to contact
- Ap freezes up and looses connection
Preferred solution: I would like my password reset. If that cannot be done please cancel my account.
User's recommendation: Do not have an issue with your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thiruvalla, Kerala
I was on the unlimited plan, but I can't cancel it!!!!
- Theater
- Nice employees
- Old seats
- Dirty
- Bad popcorn
Preferred solution: Stop my unlimited package.
User's recommendation: Don't get their unlimited package
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