New Reviewer

I did not receive an unlimited pass card for my grandson.

Regal told me by email that I had the gift card BUT I didn't have one when I tried to use it. Then Regal emailed me and gave me a case number and someone would call me within 24 hours. NO ONE called me or emailed me. I emailed them and got no response. Later I got an email from Regal that said my order was CANCELLED and that I shouldn't try to order again. Through all this I never talked to a live customer service person
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ID
#4312226 Review #4312226 is a subjective opinion of poster.
Location
Heraklion, Irakleio
Loss
$300
Preferred solution
I would like to have the unlimited movie pass I paid for

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Verified Reviewer
New Reviewer

Very unprofessional theater

Regal Cinemas - Very unprofessional theater
On the night of November 26th at 8:10 pm, I purchased Black Panther tickets at the Greensboro STM 16 and RPX for me and my fiance thru my Regel app, my booking number was WMZ PG6X the total cost was $32.16, when we arrive to the theater, there were teenagers all over...
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ID
#4172224 Review #4172224 is a subjective opinion of poster.
Loss
$32
Preferred solution
Full refund
New Reviewer

No one answers

I cant get my unlimited tickets this month as I cant log in Im locked out and for This month I am unable to redeem my free ticket so I paid for nothing

User's recommendation: Need to have a good customer service line available.

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ID
#4104461 Review #4104461 is a subjective opinion of poster.
Cons
  • It locks you out of account and i paid my monthly fee for october
Loss
$21
Preferred solution
Full refund
New Reviewer

There is no way to cancel my subscription