Regal Cinemas Reviews

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Unable to use email on website. Error in rewards credit

All customer issues must be directed to your website. However your email service isn't working. Error message "invalid email". However every few days I receive regal promotional emails at this same email address.

User's recommendation: Forget "customer support".

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ID
#3081584 Review #3081584 is a subjective opinion of poster.
Location
Royal Palm Beach, Florida
Pros
  • Comfy recliners and big cup holders
Cons
  • Bad customer service with the exception of one employee
Preferred solution
Deliver product or service ordered

Rude service for their irresponsible behavior

Went to watch movie and the above lights weren't shut off well into the movie. I left to complain to a manager who was extremely rude treated me as if I was inconveniencing her. she had someone confirm the lights were still on. I missed a lot of the movie and ended up leaving without watching the movie. I've been a long time loyal customer and want to be reimbursed somehow?
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ID
#3072989 Review #3072989 is a subjective opinion of poster.
Location
Naugatuck, Connecticut

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New Reviewer
On 8-10-21 while taking grandkids to the movies, The Jungle Cruise, was charged approx. $167 for one soft drink, which I realized the next day when I checked my bank as I used my debit card. Could not get to anyone at the local cinema, so I went down there on that...
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ID
#3030917 Review #3030917 is a subjective opinion of poster.
Location
Jensen Beach, Florida
Pros
  • Movies offered
Cons
  • Bad customer service and failure to honor discount
  • Poor planning and counter staff
  • Corporate customer service
Loss
$167
Preferred solution
Full refund
New Reviewer

Unlimited Subscription

Regal has the worst customer service I have EVER experienced. Not only is the information they offer confusing and inaccurate, the delay in response time is significant. My average response time with them for questions and concerns has been 5-7 DAYS. They closed their customer service call center so the only way to reach them is by email.

User's recommendation: Stay Away.

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ID
#3006651 Review #3006651 is a subjective opinion of poster.
Location
Charleston, West Virginia
Pros
  • Low price
Cons
  • Horrible customer service
Loss
$40
Preferred solution
An answer to my questions. The responses so far have been inaccurate information.

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New Reviewer

UNlimited Membership Refund

Last weekend, following up to an email offer for $60 off on an annual unlimited membership, I bought two memberships, for me and wife with numbers: 6006 49** **41 647* *** and 6006 49** **82 053* *** for Nelson and Maria Ferreira. 19448 LA Serena Drive Estero Florida, 33967. We bought the chea[est membership as it covers our movie theatre Regal Coconut Point 16. THe app shouweed movies bit when we got there the movie was is closed and no info of when it will come back again. For that Reason, I am requesting a refund of our membership with wa paid with a Regal gift crad for my wife Maria Ferreira and a combination of gift and credit card for Nelson Ferreira. I would appreciate your confirmation of refund and response ASAP so tha I do not need to file a grievance with my credit card. Thanks

User's recommendation: Be careful, they sell and announce fimls on theaters that are actually closed.

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ID
#2926346 Review #2926346 is a subjective opinion of poster.
Location
Estero, Florida
Loss
$331
Preferred solution
Full refund
Buyer beware Regal Unlimited. You are locked in For 12 monthly payments, supposedly after that you can cancel. I am on month 6. The customer service is the worst! There is really NO CUSTOMER SERVICE as you are forced to write a message within the Regal website under...
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ID
#2917035 Review #2917035 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

To cancel my subscription

Want to cancel my Regal Crown Club membership. Don't go to movies enough to make it worth paying a subscription fee each month.

User's recommendation: Impossible to speak directly to a representative for assistance.

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ID
#2913122 Review #2913122 is a subjective opinion of poster.
Location
Lake Wales, Florida
Cons
  • Poor corporate customer service
Preferred solution
Deliver product or service ordered
Regal Cinemas - Refund for 3 movie tickets.for 925**** @3:45 pm Jungle. ruise
I order online... I picked Starlight in Charlotte NC and when ticket was issued it was for Birkdale. We went to Starlight and the individual scan and told us Theater 3 so we went to set down for the showing at 3:45pm. The movie theater 3 was playing Guy and we went to...
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ID
#2906673 Review #2906673 is a subjective opinion of poster.
Location
Concord, North Carolina

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New Reviewer

Refund

Regal Cinemas - Refund
I bought movie tickets and was not available to make it. Drove a hour and 20 minutes to talk to a manager there, because your 888 number is not answering, to just find out I couldnt get a return because it was the next day already. They told me to reach out to you via message or email. Its been more than a week and I would like my refund for $41.
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ID
#2882839 Review #2882839 is a subjective opinion of poster.
Location
Sacramento, California
Pros
  • Good movies
Cons
  • Customer service
Loss
$41
Preferred solution
Full refund
New Reviewer

Cancellation

I contacted them two months ago, could not contact anybody officially but an answering person. I don't mind, keeping the membership, but I moved to a place, nearest regal is over 300 miles away. They said keep membership for one year. I was on my tenth month when cobit stopped theaters. My bank stopped 21.00 payments. All l want is this to stop, now l am swamped with text messages demanding payment. I have not been to their theaters for over a year and half. What can l do.D

User's recommendation: Don't get on on any thing using bank account. In.

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ID
#2803088 Review #2803088 is a subjective opinion of poster.
Preferred solution
Easier way of cancellation.

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Verified Reviewer
New Reviewer

Experience

Hello, this was my first experience at a movie theater in Florida and being a deaf man I requested a closed captioning device to watch Space Jam with my family. It took a while for them to bring me the device and when I finally got it I went to the movie and it was the wrong one for my movie and I had to go back and wait for someone to come and fix it and I ended up missing the first half hour of the movie and my kids were going back and forth waiting for me asking whats taking so long and everyone was missing out.. It was not the best movie experience and the manager had a really bad attitude. Everyone exceptthe person who served us popcorn had a bad ttitude.

User's recommendation: Expect a non friendly atmosphere at this theater. Nobody smiles or greets you kindly here.

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ID
#2704381 Review #2704381 is a subjective opinion of poster.
Location
Jensen Beach, Florida
Pros
  • Comfy recliners and big cup holders
  • Recliner seats
Cons
  • If theres an employee problem it is not handled properly
  • Bad customer service with the exception of one employee
Loss
$80
Preferred solution
Full refund
New Reviewer
It's a complaint in regards to 9:20 showing of Black Widow 3D at the Court Street Theater in Brooklyn. I purchase a ticket as I got in the seating which I was supposed to sit in someone who had their feet up on the top back of a chair as I mentioned to the person if...
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ID
#2674656 Review #2674656 is a subjective opinion of poster.
Preferred solution
Full refund

Membership

Moved to a different state and different city in which the new city doesn't have Regal theaters. I have received emails from Regal regarding membership dues not being met, yet do not offer a customer service contact phone number, nor do I still have the same membership contact information. What's so bad, they can easily me about dues but I can't contact them about my account.

User's recommendation: Membership is fine as long as you can use it.

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ID
#2669861 Review #2669861 is a subjective opinion of poster.
Location
Carson City, Nevada

Unlimited plan

Unlimited plan locks you in for a year. Can't cancel or put on hold even though pandemic is not over and we aren't at heard immunity. Don't want to sit six inches away from people for two hours who might be contagious. You can't even talk to a live person as they force you to email them for any communication.

User's recommendation: Don't sign up for Unlimited plans.

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ID
#2643342 Review #2643342 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Loss of tickets perchesyex

Regal Cinemas - Loss of tickets perchesyex
Regal Cinemas - Loss of tickets perchesyex
Regal Cinemas - Loss of tickets perchesyex
Regal Cinemas - Loss of tickets perchesyex
Loss of perched tickets I have pictures downloads booking number WXQ4JTH for June 25 2021@7:10pm at the Dole Cannery theater in Imax in Honolulu Hawaii seat G13-14 i have the downloaded tickets on my phone I have proof that I ordered 2 tickets on june 7th 7:37 Hawaii time at the Regal Dole Cannery Theater in Imax I purchased them this 2 $25 gift cards and now it says I have not purchased any tickets and gift card number 6006 49** **21 695 it says zero balance and gift card number 6006 49** **72 592* 687 balance of $7.30 yet when I go to the website or app it says no tickets purchased yetasas

User's recommendation: As of right now no untill they resolve my lost tickets issue.

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ID
#2619919 Review #2619919 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Cons
  • Everything untill issue resulved
Loss
$43
Preferred solution
I would like information on my ticket I payed for with my gift cards why are they not showing up on the website or app

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