Regal Cinemas Reviews

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Payment issue

The app keeps telling me that the payment is unsuccessful but I put a new payment and it does the same thing. I emailed regal and they just tell me to update the app and try again. I have logged out, deleted the app and reinstalled it and it still does not take my payment. They also do not have a customer service number that works it tells you to get it on the website but then the website gives you an email option.
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ID
#3094333 Review #3094333 is a subjective opinion of poster.
Preferred solution
I want to see movies with my unlimited plan if not cancel the membership if your not going to accept the payment.
New Reviewer

Racist

I spent over 200 on going to see Clifford and when my sis went to buy food she is 23 they refused. Due to her being black and young. She gets mistaken for 16 all the time but really is 23 when I her big sis walked up they had no problem letting me order a drink and didnt even barely look at my Id . Then my sister asked them to input the info on the id they said they dont have anything to scan it with. . Ms talitha brys at the Knoxville Kingston pike location said it isnt our job to guess what your age is. basically thats what yall are doing if you dont have anything to verify the age . Your making an assumption I could show you a fake Id if you dont
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ID
#3065606 Review #3065606 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Loss
$150
Preferred solution
Let the company propose a solution
New Reviewer

Illegal activity

All people should stay away from the Lee regal theaters due to all illegal activities occurring on property all theaters in the Seattle area since customer service is unable to answer phone with a live person to complete this actions will be taken in the near future

User's recommendation: All people need to stay away from regal theaters till an illegal activities cease.

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ID
#3063597 Review #3063597 is a subjective opinion of poster.
Location
Everett, Washington
Preferred solution
Guess you'll be discussed at time of a call from a live person I doubt very much that's going to happen
New Reviewer

Over chargeed

OEver time I try to call i get no answer ive been trying for days now im really not liking customer service for this at all ive done literally every thing I could try and ive still have not been able to talk to someone about my problem please call me at +1 (27*) 604-**** thank you
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ID
#3054805 Review #3054805 is a subjective opinion of poster.
Location
Hopkinsville, Kentucky
Loss
$19
Preferred solution
Find out what going on with my regal unlimited account and to find out why i was charged 2 times
New Reviewer

Never can get personal help

I need to talk to an agent to talk about them taking my money without permission I want to talk personally to someone 407256****

User's recommendation: No will not recommend.

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ID
#3040024 Review #3040024 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Help on my card you are taking money I have not given permission for
New Reviewer

Unlimited cancellations

My credit card was used for this account without permission. I have tried and fail to contact somebody for over 2 weeks with regard to this I am very upset and this needs to be taken care of immediately
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ID
#3015900 Review #3015900 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Loss
$45
Preferred solution
Full refund
New Reviewer

Never got a chance to watch bad attitudesbad customer service

Want a refund bad ustomercustomer service bad attitude horrible experience refund of 40 dollars bernetta darisaw 3008 sw 20th st apt 101 ocala fla 34474 didn't get a chance to enjoy or watch movie

User's recommendation: None bad experience.

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ID
#3009843 Review #3009843 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unlimited

My payment was processed however I still do not have access to the Regal on limited movies. I am not able to see movies on an unlimited basis even though I have paid good hard earned money

User's recommendation: Don’t do business with them.

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ID
#3004192 Review #3004192 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Being charged even after canceling the membership and got a confirmation email

being charged even after canceling the membership and got a confirmation email from regal team. NO one reply to emails or answer calls

User's recommendation: Avoid Them!!!!

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ID
#2991143 Review #2991143 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$100
Preferred solution
Full refund

I never signed up for this!!! And I haven’t been reimbursed

I never signed up for this and couldnt reach them by phone when I did finally two separate caller hung up on me

User's recommendation: A set the phone!!

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ID
#2969040 Review #2969040 is a subjective opinion of poster.
Location
New Bedford, Massachusetts
New Reviewer

No cash accepted

So Im standing in line for a movie and in the middle of the line they decide to stop taking cash to check the drawer they couldve waited till the line was done. To make it worse the staff pretty much said too bad!
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ID
#2964975 Review #2964975 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Refund on Regal Unlimited subscription

Keeps being sent to a automated message that hangs up on me while I have bin trying to contact them for days

User's recommendation: Wouldn’t recommend.

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ID
#2960343 Review #2960343 is a subjective opinion of poster.
Location
Douglasville, Georgia
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I’m being charged and I can’t go …

Update by user Oct 08, 2021

Ifk

Original review posted by user Oct 08, 2021
I want to stop payment to my checkbook!!!! The week after my husband bought this the theater closed because of the pandemic, they reinstated and started withdrawing after the theater opened. My husband has NOT and I repeat NOT been able to go to the movies Were TOO far behind on our monthly bills and the last thing we need is a payment coming directly out of our checking account. PLEASE CONTACT ME SO I CAN GET THIS PAYMENT STOPPED!! (864) 630-****

User's recommendation: Don’t buy.

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ID
#2950006 Review #2950006 is a subjective opinion of poster.
Pros
  • At the movie theatre customer service is great
Cons
  • Billing department mistakenly charges multiple times
Loss
$350
Preferred solution
Full refund

Not a good experience would like a refund

They was rude and after I paid my money I didn't get enjoyable experience they made it difficult getting in to enjoy the movie I had purchase a year pass unlimited movies

User's recommendation: No not all.

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ID
#2948349 Review #2948349 is a subjective opinion of poster.
Location
Orlando, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

CHARGES

STOP stealing my money! You "supposedly" canceled my account months ago but EVERY month you're stealing $22.98 from me.

User's recommendation: Regal NEVER stops charging you a monthly fee even long after your yearly subscription ends.

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ID
#2888566 Review #2888566 is a subjective opinion of poster.
Location
South Plainfield, New Jersey
Loss
$161
Preferred solution
Full refund

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