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Pissed Consumer Interviews ?

My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us. After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention? I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema
I bought two tickets on the Regal website for a movie and they charged a $3.00 processing fee. Why! This is their website, I am doing all the work, and they are saving money by not having to hire an employee to sell me a ticket in person at the theater. It is easier...
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Anonymous
Bigpoppa1958

AMC doesn’t charge a fee. I’ll watch my movies there. Good bye Regal.

Anonymous
Anonymous

They can go stick that fee where the sun doesn't shine. Unbelievable.

1.5
#1191044
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Regal Cinemas - Horrible experience with cashier
We just wanted to get our parking validated in guest services and no one was their but the employee at the front register named Logan and he didn't acknowledge us while we waited more than 20 minutes he kept helping customers. We usually go there without any issue and...
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1.4
#1297345
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Went to see the movie with a friend and the theater they printed on our tickets was theater 3. We went to theater 3 only to find others already sitting in the seats we had payed a 3 dollar fee to book. Upon asking we discovered that they were not in fact playing Mamma...
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1.6
I didn't like
  • Movie stopped in between and i missed a lot of it
#1319114
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My friend and I were sitting in row C, seats 1 & 2. The movie had started when something was thrown seemingly at my friend who was in seat #1. It went over her seat and fell on the ground by her feet and "exploded". It was a makeshift little bomb made from some kind of...
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2.5
#1333859
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Regal Cinemas - Butter stained pants

Regal Cinemas - Butter stained pants
My friends and I love your theater in Columbia, MD. The theater is clean, and the staff is friendly and extremely helpful. Our only complaint is the bag the popcorn comes in. Every time my husband gets popcorn, the butter he adds leaks into his jeans. Is there anyway you can either double the bags or have strong bags that will hold in the butter. Thank you so much!
4.6
Details
Additional Fees
Additional Services
Cleanliness
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Layout of Store
Level of Comfort
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1321976
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Today, Sep 4 my wife, daughter & I went to see Operation Finale. VERY poor sound & picture quality. The Lobby of the theater(carpet, woodwork, pop corn area) is in need of cleaning!!!!!!!!!Better yet, it should all be replaced. My seat had some sort of soft drink...
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3.1
I didn't like
  • Inside very dirty
#1346617
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I attend the movies quite frequently, but the theater at Citrus Mall in Tampa, FL has outrageous rules. One being that being a woman with a purse, an employee needs to check inside my bag looking for a weapon. What's ridiculous about this procedure is that if I was to...
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#1330441
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Foothill Regal in Town Center has just began a new ticket system. For the first time I was asked to select my seat on a computerized device before I could be given my ticket. I fact, the young man would would not even give me a ticket unless I made my selection on...
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Anonymous
Anonymous

Your complaint is far too long to read in its entirety. However, I do not wish to choose my seat until I enter the theater area. I don't like to sit beside people I don't know...

I didn't like
  • New preselect seat selection
#1310604
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July 17, 2018 My name is Lee Ramirez Resident of Laguna Niguel, The kaleidoscope is our family's local movie theater. My son and I arrived at 10:20 p.m. also attended the showing of Ant-Man 3D. Unfortunately, the ticket merchant accidentally sold us a 9:20 showing,...
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Anonymous
Anonymous

No! Purchased tickets at the theater....US PEOPLE DONT HAVE ANYTHING TO DO WITH YOUR FULL BLOWN CONCLUSIONS

Anonymous
Durpa

When are you ppl going to learn that online and real life have issues!! Odds are you went with a online ticket vendor. ONLINE!! Meaning the theater itself had nothing to do wi...

1.6
#1306882
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Contact Regal Cinemas

Mailing Address:
Regal Entertainment Group
101 E. Blount Ave.
Knoxville, Tennessee 37920
United States
Phone:
(877) 835-5734
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Regal Cinemas - Good improvements Live Oak Texas.

That cinema used to be very, very dirty. We went today and was surprised about the changes. Kudos to the manager on @ 2:50. A busy man who took time to rouse a cell phone user Like and give us a readmission ticket for Alpha. Clapping Like Thanks y'all
4.6
Details
Cleanliness
Exchange, Refund and Cancellation Policy
Facilities and Services
Layout of Store
Level of Comfort
Location
Price Affordability
Product or Service Quality
Staff
Value for money
#1353180
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