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Pissed Consumer Interviews ?

My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us. After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention? I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema
I bought two tickets on the Regal website for a movie and they charged a $3.00 processing fee. Why! This is their website, I am doing all the work, and they are saving money by not having to hire an employee to sell me a ticket in person at the theater. It is easier...
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Company wrote 0 public responses to the review from Feb 16.
Anonymous
Nirry1

I fully agree about the processing fee. We just started using the AMC app and seeing movies there instead because they charge so much less than Regal and they have the "Stubs-...

Anonymous
ralph

BSs

1.5
#1191044
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Regal Cinemas - Worst customer service
Regal Cinemas - Worst customer service
Yesterday I accidentally bought tickets online for the wrong location. Called right away to get refund and the customer service told me they can’t do anything because I used gift card. I can’t go to the movie theater to get refund because I’m an hour and half away. Did...
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Company wrote 0 private or public responses to the review from Nov 05.
1.4
#1394628
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It was Black Friday the busy shopping day and I went to Union Square Regal Theater to see a movie. As I handed over my ticket I was asked to let a man search my bags. The man was searching my bag did not see the bottle but I told him be careful there is a bottle of...
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Company wrote 0 private or public responses to the review from Nov 23.
ThoughtfulLion
ThoughtfulLion

How did you make it to 73 without knowing you can't bring outside food and drink into most theaters? All they did was their job.

2.4
I didn't like
  • Did not give me a chance to see movie
  • Customer service i received
  • Could have held bottle somewhere while i saw movie
#1406406
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Regal Cinemas - Purchase ticket and not showing up on my regal app

Regal Cinemas - Purchase ticket and not showing up on my regal app
Regal Cinemas - Purchase ticket and not showing up on my regal app
I purchased Two tickets from the Regal app at 3:30 in the morning and then never showed up on my Regal app it said try again ai two tickets from the Regal app at 3:30 in the morning and never showed up on my Regal app it said try again error so when I did it didn’t go through until this morning it said I had the money taken out of my account but my ticket wasn’t on the app
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 05.
#1373826
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We arrived at Regal Cinema at Potomac Yards in Alexandria Va. Our movie was scheduled to start at 10:15 we arried at 9:56. Once purchasing the ticket we went to get popcorn. We arrived at the counter there was no employees in site. Waited 10 mins until someone finally...
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
1.5
#1414740
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Regal Cinemas - Got charged twice in 1 day for tickets. And cannot get a ref

Regal Cinemas - Got charged twice in 1 day for tickets. And cannot get a ref
I got charged 2 times for the same movie. 1 on the website and another at the,cinema. I call customer service and got NOWHERE because they accuse me of lying. BUT AS THE PHOTO I ATTACHED SHOWS ME GETTING CHARGED TWICE AND THAT IM NOT LYING... AND I WILL GET A REFUND 1 WAY OR ANOTHER.
Company wrote 0 private or public responses to the review from Oct 28.
2.5
Details
Additional Fees
Cleanliness
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1390183
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I live in a small city. I have been watching Regals choice of movies for a year. It is apparent to me that movies that can be ethnically controversial dealing with real political and/or racial issues are never shown ie. "Kings" with Halle Barry, 'The Hate You Give"...
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Company wrote 0 private or public responses to the review from Nov 22.
4.1
Product
#1406047
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I used to purchase premium movie passes to give away to clients and friends as gifts. That's until a friend told me that they had to pay extra money to see a movie even though they presented their pass (supposedly good for one admission, no restrictions) at the box...
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Company wrote 0 private or public responses to the review from Nov 18.
1.7
Newington, New Hampshire
#1402982
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Regal Cinemas - Worst experience

When I forgot my water that cost $5 dollars and when went back in one min said kid at cashier said no . With with 6 kids .. no compassionate.. thanks for upsetting a little kid with no drink
Company wrote 0 private or public responses to the review from Nov 25.
1.0
Details
Location
#1407509
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Contact Regal Cinemas

Mailing Address:
Regal Entertainment Group
101 E. Blount Ave.
Knoxville, Tennessee 37920
United States
Phone:
(877) 835-5734
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My family and I had attended the Bohemian Rhapsody on Sunday November 4th At the RPX movie theater off of I 25 in Monaco in Colorado. There was an incident there where we had to evacuate the movie. Now we are trying to see the same movie at the same movie theater but...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 11.
#1398152
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