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on Friday jan 5 2018 we bought two tickets. the line for the tickets was about 40 people and one person at the window. as some others were doing I went on my phone and bought tickets. there was no one to take our tickets. the concession stand was ridiculous we decided...
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1.0
I didn't like
  • Customer service
#1169731
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I don't know who designed the seating in this regal theatre, but it is the most uncomfortable theatre I have ever been in. The seats needed to tilt or recline, you have to sit with your head tilted up in an uncomfortable position to see the screen Very uncomfortable. I...
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1.4
#1169252
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The supervisor Jeannie at the Regal Cinema at the landing in renton, washington made fun of me as soon as I walked out. I bought a ticket from the supervisor and she didn't bother saying anything about my outside food and the the person I bought my popcorn from didn't...
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Anonymous
Anonymous

Go ahead and sue for the $10 you lost. Let's see how that goes. No one is forcing anyone to eat anything at a movie theatre, so you won't win the right to bring in your own fo...

1.0
#1165131
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Regal Cinemas - Bad customer experience

Regal Cinemas
#1166537
Bad customer service I can not believe this
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Regal Cinemas - Any Wonder why no one goes to the movies

Regal Cinemas
#1158183
1.0
Details
The concessions stand at Regal theaters had 3 employees working on one of busiest days of the year. I hope they go out of business soon!
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Customer service
Product or Service Quality

Regal Cinemas - Bad customer service / poor website links

Regal Cinemas
#1150880
1.0
Details
I clicked on the link to purchase tickets at the theatre near me. Their website sold me tickets to a theatre across town. Ihad to repurchase them again at the theatre. Today i spent almost 1 hour on hold, only to be told I should dispute it with my credit card . Finally a supervisor came on line and refunded the first set of ticketsi purchased.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Regal Cinemas - Didn't show movie listed on marquee

Regal Cinemas
#1144062
Went to see coco and had to sit through a movie called olafs frozen adventure. After 20 minutes of that I gave up and left
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This Sunday I went to the Regal Cinema in Green Hills Nashville. It is now one of their reserved lounge chair cinemas. I arrived 30 minutes before movie time expecting to buy a ticket. The line was long with only one window open to buy a ticket. The line was painfully...
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Anonymous
Anonymous

This new concept is bringing in droves of people. You're as free as any other person to buy online or come early. Did the theatre have kiosks you could have gone to?

1.0
I didn't like
  • Reserved seating
#1164460
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I purchased tickets for the wrong day by accident using a gift card. My first attempt at purchasing the tickets was bad because when I entered the gift card information, the website said the information was already entered but the amount was not reflecting in my...
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1.0
#1163053
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The popcorn was terrible. For the price, it should be great movie theater popcorn. The "butter" they added tasted like coconut oil with salt. It was so bad, we didn't eat it, but didn't want to miss the movie to go get new or complain. Also, the seats are very...
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#1162405
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Consumers have many options on avenues to watch movies. Very disappointed in Regal Cinemas for the 10 minutes or more of nonstop commercials for many companies - AT&T, Google, Taco Bell etc. Movies are expensive to see and we should not have to sit thru commercials....
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2.5
I liked
  • Movie
I didn't like
  • Commercials
#1160931
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I and 20 other people stood in 29 degree weather in the shade waiting to buy tickets to Regal Swamp fox theater in Florence, SC. The manager on duty was incompetent to help your customers. Everyone that stood in line in the cold for more the 3 minutes should be given a...
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Anonymous
Anonymous

Wait, what exactly is your complaint, that box office is outside? Do they have indoor kiosks? Could you have bought online? Regal doesn't control the weather, you know, so the...

#1160469
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My husband purchased $250.00 worth of movie tickets for a Christmas gift for me and was not given the ones with the concession gift card. When I went to the theater that I go to EVERY WEEK to see a movie the manager said that it was his mistake and that they would not...
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1.4
I didn't like
  • Bad customer service and failure to honor discount
#1159945
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It's really too bad. Very comfortable seating with the recliner seats. The problem is that the staff is so incompetent and rude that I'll never go back there. I asked for tickets for a particular movie, and they gave me tickets for a different movie. When I brought it...
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3.0
I liked
  • Comfortable seats
  • Comfortable recliner seats
I didn't like
  • Incompetence and rudeness of the staff
#1159667
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