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Pissed Consumer Interviews ?

My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us. After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention? I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema
I was supposed to go into work Monday and Tuesday and I didn’t go into work because I was on suicide watch and I called in Wednesday to let it be known what was going on and the manager told me that I was OK and that I come in Wednesday and one of my employees one of...
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1.0
#1381467
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Regal Cinemas - My problem was resolved quickly

I was charged but did not receive any tickets on the app.
#1379165
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Regal Cinemas - Tickets never sent to iPhone

Contacted customer service and the order was resent. Issue was resolved.
#1378828
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Regal Cinemas - Venom in 4DX was terrible!! Not in sync at all!

I went to see Venom in 4DX at LA live on Saturday night and it was one of the worst experiences I’ve ever had. The movie was completely off with the seats movement. It was like Mr Toads wild ride but worse. I wasted $120 and left early. Now Regal won’t give me a refund or credit even though I tried to find a manager last night! Last time I’ll go there!
1.0
Details
Cleanliness
Location
#1375564
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I am 30 years old. I was carded twice at this location but it is not this movie cinemas fault. i will explain in a minute. first i was carded at the ticket window and then carded inside at the booth. this was for the r rated A star is born. when i chose my seat, i...
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4.0
#1375116
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Regal Cinemas - Purchase ticket and not showing up on my regal app

Regal Cinemas - Purchase ticket and not showing up on my regal app
Regal Cinemas - Purchase ticket and not showing up on my regal app
I purchased Two tickets from the Regal app at 3:30 in the morning and then never showed up on my Regal app it said try again ai two tickets from the Regal app at 3:30 in the morning and never showed up on my Regal app it said try again error so when I did it didn’t go through until this morning it said I had the money taken out of my account but my ticket wasn’t on the app
#1373826
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Been going to the movies for 50 years...one thing I really love to do...I hadn't been in a couple of months..I went today and discovered the new reserve seating policy...I think it is totally ridiculous...it takes for ever to get your tickets now with people deciding...
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5.0
I didn't like
  • Reserve seating policy
#1373525
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Regal Cinemas - Poor services at local theater

Very poor customer service.I called and immediately she sent me to extension that was not able to be used.We work a lot went to see black panther it was very nasty in restrooms and in concession area and in movie theater.This is not the first time this has happened finding dora kung fu panda etc this is a long term problem it makes no sense.
1.0
Details
Location
#1370310
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I am shocked by the way the manager Tony Corne Jo has treated me, my friends and our children. We were disrespected and embarrassed in many ways that I can't still get over it. This guy who apparently was feeling very powerful over a few Moms and kids shouldn't in any...
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1.0
I didn't like
  • Rude - poor management
#1369930
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Regal Cinemas - Tickets purchased without my consent on my card

Tickets were purchased on my card without my consent on 9/27/18 for a Regal Cinema in Columbus Ohio however I live in Lima Ohio.
1.8
Details
Additional Fees
Cleanliness
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1368553
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