Jack S Rbi

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Verified Reviewer

Redeem credits

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Unable to reach customer service. Unable to view available credits. Lousy website. Customer service is very difficult !!!
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Preferred solution: Available credit info.

User's recommendation: Good luck!!

Wanda S Rbr

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Verified Reviewer
| map-marker Wilder, Kentucky

Theater way too hot

Regal Cinemas - Theater way too hot
Regal Cinemas - Theater way too hot - Image 2
arrived at theater, Sunday, March 3, @1:00. Immediately went to the front desk. Stating the #12 theater was hotter than a Suna. Dune is a three hour movie, from 1:00 - 3:30 the theater was steaming, then the air finally came on. Everyone in the theater was going out or fanning themselves.terrible experience.
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Cons:
  • Theater too hot
Byron W Egx

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I paid for tickets and I wasn't given any but I was billed for them

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Regal Cinemas - I paid for tickets and I wasn't given any but I was billed for them
Regal Cinemas - I paid for tickets and I wasn't given any but I was billed for them - Image 2
No one answers the phone or Email at this corporate establishment. They charged my account and did not provide tickets or verification of purchase. The customer service number is only for HR. And when you transfer over to customer service. There is an automated message saying that no one can help you and hangs up!
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Loss:
$41
Pros:
  • No pros
Cons:
  • Whole experience was unbelievable and unprofessional

Preferred solution: I want the tickets that I purchased for Bob Marley sent to my Email

User's recommendation: Don’t buy online this company is not accountable to its customers. They will *** you over and try to keep your money

Jesus P Djv

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Verified Buyer

Tickets

Regal Cinemas - Tickets
Regal Cinemas - Tickets - Image 2
Hello! I bought tickets to go see argylle. I unfortunately bought ones with a different location that I thought was already on. So when I walked inside the theaters they said thats for a different place. The kind sir briefly explained what i might have done and said he wouldnt be able to scan the tickets even if he tired; he continued to show me. So I was wondering if I could get a refund on my card. Thank you!
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Pros:
  • Great locations

Preferred solution: Full refund

Theresa L Udh

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Verified Buyer

Locked out of account

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Regal Cinemas - Locked out of account
Regal Cinemas - Locked out of account - Image 2
I was locked out of my account and I can't even go to the website to get answers. I would appreciate it if I can get back into my account.
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Pros:
  • I was getting to watch movies
Cons:
  • Getting locked out of my account and i already paid for it
Resolved
Sharon K Eux

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Resolved: Issue with product received as part of Crown Club Reward Center

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Regal Cinemas - Issue with product received as part of Crown Club Reward Center
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Regal Cinemas - Issue with product received as part of Crown Club Reward Center - Image 3
Updated by user Nov 30, 2023

Company fixed the issue and I have been provided with settlement agreement. I sent numerous emails to Regal as outlined in my email to you.

I think getting pissedconsumer.com involved really helped because I finally received an email from Regal saying they were going to replace the credit I had used to purchase the item that was sent to me damaged.

On 11/20 my full 30,000 points were restored to my Regal Crown Account. Thank You!.

Original review Nov 17, 2023
I have sent numerous emails stating that one of the products I purchased with my Regal Crown Club credits was damaged. The item was a SAW Souvenir which in purchased for 30,000 credits on approximately 11/11/23.
I have a photo of the damaged item which I have submitted along with a screen shot of the packing slip.

(In fact, there were two packing slips enclosed in my order and one had an incorrect mailing address and the name of the person hi placed the order was not me, even though so items and both packing floor were received in the same box).
I have repeatedly requested a new souvenir popcorn cup that is not damaged.

I week will gladly send back the damaged one I received but I dont think I should have to pay for shipping and handling. I used my credits and I should get what I purchased.
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Cons:
  • Poor customer service in this case

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer beware!

Felix K Zgs

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Verified Reviewer
| map-marker Augusta, Georgia

Complete unprofessionalism

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Regal Cinemas - Complete unprofessionalism

We purchased tickets to a showing that we never used due to unforeseen stomach bug and we were told we could redeem the tickets at a later date so I go in this evening and Tara was a complete disappointment and I was embarrassed I front of another patron as well as being told Amy would be right there to further assist me but instead she left me standing there embarrassed yet again

I have been a frequent movie goer for years and have never been treated so inconsiderate

I wasnt asking for any cash ofcourse I wanted to exchange the tickets that were paid for for tickets to Dune2

Im very disappointed that its so easy to pay for something without receiving a service or product

Missing a movie time shouldnt be excuse enough to have your money basically taken for nothing and then being mistreated at point of service by managers who are here to accommodate your customers

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User's recommendation: Don’t spend your money somewhere there no integrity in making sure you received the goods and services you paid their company to provide and forget about manager caring that’s non existent

1 comment
Guest

No one told you you could redeem at a later date. In person purchases are refundable up to 60 minutes prior to showtime. Instructions for online purchases are in your confirmation email.

Lilyanah Ilr

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Verified Reviewer
| map-marker Brooklyn, New York

I have not receive my ticket that I purchase online from this site

Regal Cinemas - I have not receive my ticket that I purchase online from this site
I made a purchase for two tickets and I didnt receive a ticket nor confirmation to my email.can I still attend because the only proof I have is the charge on my credit card from regal cinema inc
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Pavan reddy G

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To cancel my subscription

Regal Cinemas - To cancel my subscription
Regal Cinemas - To cancel my subscription - Image 2
Im been charged two times per monthly subscription. Its happening for every month. So I want to cancel my subscription
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Do not take subscription

Teresa M Ygd

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Verified Reviewer
| map-marker Chicago, Illinois

Disturbance in movie theatre

Regal Cinemas - Disturbance in movie theatre
Regal Cinemas - Disturbance in movie theatre - Image 2

On Saturday, January 6th, I attended the 9:50 showing of The Color Purple with my friend and her son. This theatre is located at 2600 N Western Ave Chicago IL 60647.

The theatre was not very crowded I would say five people and another group which included two older women, two teenaged girls, and two toddlers. The teenagers ran throughout the darken theatre chasing the toddlers and screaming The toddlers were swinging and flipping over the railings. They were using the flashlights on their phones to follow them in the dark and play. All of the children were running, screaming as if their family was the only one watching the film.

I realize there were not many people in the theatre but they did not consider that they were not alone. After about 20 minutes, I went out and found a security guard--he came in say something to them--I didn't hear--he left and they got LOUDER!! the adults encouraging them to run. Another patron who was sitting behind us then went out and then we heard one of the adults yell "come on over here before I go to jail tonight".

The last hour and a half of the movie was ruined due to this foolishness and I don't understand what the security did to assist us. This should not happen ----I've been to this theatre several times and never experienced something like this before. Babies actually running and screaming during a movie. Absolutely unacceptable!!!~and it ruined the movie for me--especially my friend.

The Color Purple is her favorite film and they ruined it for her. It was quite disappointing that we received such little assistance from the security there as well.

A refund would be nice so that i might enjoy the film again without their presence. PLEASE DO BETTER!!

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Loss:
$38

Preferred solution: Full refund

5 comments
Guest

Too late now. You should have made the request at the time when the security guard was there.

Guest
reply icon Replying to comment of Guest-2462636

What are you talking about. Why is it too late?

We notified the security guard at the time and it was the last show of the night.

The incident still happened. I don’t understand your response.

Guest
reply icon Replying to comment of Guest-2462649

You address your issues at the time they happen. When the disruptive kids were there and the guard was present.

Doing so after the fact is disingenuous.

So it was the last show of the night. One member of management has to be present.

Guest
reply icon Replying to comment of Guest-2462649

So the security guard did nothing after being notified?

Guest
reply icon Replying to comment of Guest-2462636

Security can't refund her money.

View more comments (4)
Nancy A Aiv

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Verified Buyer
| map-marker New York, New York

To fix my gift card

Regal Cinemas - To fix my gift card
Regal Cinemas - To fix my gift card - Image 2
Regal Cinemas - To fix my gift card - Image 3
My gift I never got to use because I was hospitalized from the end of September until November 16 so my card is saying inactivated the card numbers are 6006-49**-**40-483*-*** pin # 4263 so the manager at the regal Charston Bricktown way StatenIsland so can you please reactivate my gift card the manager said you wanted me to email the company to reactivate my card Dalmatian of card is $50
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Loss:
$50
Pros:
  • You do receive all the movies you want to see
Cons:
  • You have a surcharge for the special theater

Preferred solution: My gift card reinstated so I made use it for my movie going

User's recommendation: Keep the regal on the base of entertainment

Maura D Kmz

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Refund

Regal Cinemas - Refund
Regal Cinemas - Refund - Image 2
made a purchase online for two movie ticket I accidentally got them at the wrong location realized when I came in and my ticket wasnt scanning anyway I can get a refund .?
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Loss:
$17

Preferred solution: Full refund

Audrey N Nkq

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Verified Buyer

Refund

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Regal Cinemas - Refund
This service is a joke. Regal has the worst customer service line I have ever encountered and then insulting us by putting our complaints to something called pissed consumer is just so much worse. Who the the *** thought this joke would be helpful.
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Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don't even bother

Sharon S Ilk

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Verified Reviewer
| map-marker Orchard Park, New York

Major problem

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Regal Cinemas - Major problem
Original review Oct 06, 2023

Last night daughter logged in to her Regal account to purchase 3 tickets to the 6:20 pm showing of the Exorcist at Quaker crossing. She picked seats and went to payments and got errors about unable to process.

We then went on 2 more devices and tried. We even picked different cards to see if that made a difference. It did not so we assumed there was a glitch so we tried again this morning and same thing. She messaged customer service and they said the cards were flagged for fraud and to call the bank as there was nothing they can do.

Called bank and was told they authorized the purchase and there was no fraud alert on the account. They then sent me to their corporate fraud department and they investigated account and said no fraud. I decided to create my own Regal account and purchased my tickets. We were scanned in with our mobile tickets and ordered almost $36 on 3 frozen colas and medium popcorn.

We gave clerk our debit card and it didn't work. Husband then gave debit card from different account and that didnt work. 5 credit cards also didnt work. Regal flagged all of my cards!!

We were mortified and beyond embarassed. We had no cash on us. My husband left and went to an ATM and used one of our "fraud" debit cards to withdraw money to pay. How in the *** did Regal cause all of our cards to be black listed.

My God, you must think we are the biggest scam artists in the world. Sad thing is that we went shopping and out to dinner with a few of our "fraud" cards. This was such a horrible ordeal since we spent almost $80 on a "fun" family night. I have a screenshot of the chat my daughter had with them saying it was out of their hands and to contact our bank which we did.

I really want this to be rectified and for Regal to make this right otherwise I will escalate this. Not acceptable flagging 2 cards was bad enough, but to make all the other cards we tried flagged is beyond reprehensible.

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Loss:
$80
Pros:
  • Nice theatre
Cons:
  • Too expensive and fraudelent business tactics

Preferred solution: An apology for them denying all of our cards and embarrassing us in front of other customers. This triggered my anxiety disorder. Money back, free tickets, concessions maybe. I really don't know. Ruined our evening

User's recommendation: Bring cash

Ann T Urr

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Verified Reviewer

I have tried to cancel my unlimited for 3 days

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This unlimited subscription is a scam. I have contacted regal for 3 days and you send mme to another website that is going to charge me $1.00 refundable or $45.00 a month if I dont cancel it. I have contacted my bank and they will be contacting you as soon as you try and get another dime out of me. And further more I am telling everyone what a scam this is plus I will be contacting the local Television station that goes after companies like yours
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Pros:
  • I loved being able to go to mivie
Cons:
  • Need to garden

Preferred solution: Cancel my subscription without charging to cancel my subscription.

User's recommendation: Don’t buy this product

Gail H Yfm

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Verified Reviewer

I tried calling the Cielo vista location in San Antonio, Texas MULTIPLE times.. no answer

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I had a question for the Cielo Vista location in San Antonio, Texas. After approximately 6 rings it went to a fax. I tried calling regal Customer Service and no on was available.
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Preferred solution: Have someone answer the phone. I need to know if Regal Cielo Vista will be selling the popcorn bucket/drink combo for the Suga/Agust D movie concert on April 10, 2024.

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