Ernst Dhr
map-marker New York, New York

Regal unlimited questions.

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Nobody answer the phone. Theres never any help or anybody to speak to regarding this app. Yet Im still paying for it and still cant see a movie for 50 Cent.
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Madeline G Uvg

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Verified Reviewer

I never got a refund

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Regal Cinemas - I never got a refund
Regal Cinemas - I never got a refund - Image 2
I missed the movie. Dealing with a breakup! It was hard, and I just didn't feel like attending the movie because of the stress. Could I get a refund?
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Preferred solution: Full refund

Arlene T Fan

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Verified Reviewer
| map-marker Dewitt Charter Township, Michigan

In need of a refund

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I have poor eyesight. I accidentally purchased 856.00 of your movie tickets. Im stead of gift card. The dollar store I purchased it at is giving me a hard time. They never gave me the activation receipt . And wont refund my money. I cant see very well. Im 62. And dont use movie tickets. Any way u can help me Arlene Taylor 563503****
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Loss:
$856

Preferred solution: Full refund

User's recommendation: Depends

1 comment
Guest

I hope you already redeemed those gift cards in the app or at a theatre, because by posting them in full view on the internet then they've already been used by someone else if not. Never post the card numbers like that. It's like if you posted all the numbers of your credit card.

Daniel S Vwr

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Verified Reviewer
| map-marker Valencia, California

805345****

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Regal Cinemas - 805345****
Im want update my e-mail new e-mail is Computers0875@***.com on my account. Have a nice day. Cancelled my old e-mail is Zeldasways845@***l .com out of my account.
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User's recommendation: Have a nice day

Daniel S Vwr

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Verified Reviewer
| map-marker Valencia, California

805345****

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Regal Cinemas - 805345****
Im want change old e-mail to new e-mail is Computers0875@***.com on my account. Im want update e-mail new e-mail
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User's recommendation: Have a nice day

Wanda S Rbr

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Verified Buyer
|

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Verified Reviewer
| map-marker Wilder, Kentucky

Theater way too hot

Regal Cinemas - Theater way too hot
Regal Cinemas - Theater way too hot - Image 2
arrived at theater, Sunday, March 3, @1:00. Immediately went to the front desk. Stating the #12 theater was hotter than a Suna. Dune is a three hour movie, from 1:00 - 3:30 the theater was steaming, then the air finally came on. Everyone in the theater was going out or fanning themselves.terrible experience.
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Cons:
  • Theater too hot
1 comment
Guest

I can truly relate to it being way too hot in Regal Cinemas and extremely colder than Winter itself inside of Regal Cinemas. Unfortunately, when I experienced it, Regal Cinemas did nothing to remedy the problems. They showed no real concern about it at all proving the fact that "Regal cinemas and businesses in general only care about money not their customers."

Byron W Egx

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Verified Buyer

I paid for tickets and I wasn't given any but I was billed for them

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Regal Cinemas - I paid for tickets and I wasn't given any but I was billed for them
Regal Cinemas - I paid for tickets and I wasn't given any but I was billed for them - Image 2
No one answers the phone or Email at this corporate establishment. They charged my account and did not provide tickets or verification of purchase. The customer service number is only for HR. And when you transfer over to customer service. There is an automated message saying that no one can help you and hangs up!
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Loss:
$41
Pros:
  • No pros
Cons:
  • Whole experience was unbelievable and unprofessional

Preferred solution: I want the tickets that I purchased for Bob Marley sent to my Email

User's recommendation: Don’t buy online this company is not accountable to its customers. They will *** you over and try to keep your money

Madeline G Uvg

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

I missed my movie due to a break up, please refund me!

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Regal Cinemas - I missed my movie due to a break up, please refund me!
Regal Cinemas - I missed my movie due to a break up, please refund me! - Image 2
Im 26, & broke up with a 52 year old, just this day so I ended up missing my movie! Can I please have a refund?
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Jesus P Djv

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Verified Buyer

Tickets

Regal Cinemas - Tickets
Regal Cinemas - Tickets - Image 2
Hello! I bought tickets to go see argylle. I unfortunately bought ones with a different location that I thought was already on. So when I walked inside the theaters they said thats for a different place. The kind sir briefly explained what i might have done and said he wouldnt be able to scan the tickets even if he tired; he continued to show me. So I was wondering if I could get a refund on my card. Thank you!
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Pros:
  • Great locations

Preferred solution: Full refund

Theresa L Udh

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Verified Buyer

Locked out of account

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Regal Cinemas - Locked out of account
Regal Cinemas - Locked out of account - Image 2
I was locked out of my account and I can't even go to the website to get answers. I would appreciate it if I can get back into my account.
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Pros:
  • I was getting to watch movies
Cons:
  • Getting locked out of my account and i already paid for it
Resolved
Sharon K Eux

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Verified Buyer
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Resolved: Issue with product received as part of Crown Club Reward Center

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Regal Cinemas - Issue with product received as part of Crown Club Reward Center
Regal Cinemas - Issue with product received as part of Crown Club Reward Center - Image 2
Regal Cinemas - Issue with product received as part of Crown Club Reward Center - Image 3
Updated by user Nov 30, 2023

Company fixed the issue and I have been provided with settlement agreement. I sent numerous emails to Regal as outlined in my email to you.

I think getting pissedconsumer.com involved really helped because I finally received an email from Regal saying they were going to replace the credit I had used to purchase the item that was sent to me damaged.

On 11/20 my full 30,000 points were restored to my Regal Crown Account. Thank You!.

Original review Nov 17, 2023
I have sent numerous emails stating that one of the products I purchased with my Regal Crown Club credits was damaged. The item was a SAW Souvenir which in purchased for 30,000 credits on approximately 11/11/23.
I have a photo of the damaged item which I have submitted along with a screen shot of the packing slip.

(In fact, there were two packing slips enclosed in my order and one had an incorrect mailing address and the name of the person hi placed the order was not me, even though so items and both packing floor were received in the same box).
I have repeatedly requested a new souvenir popcorn cup that is not damaged.

I week will gladly send back the damaged one I received but I dont think I should have to pay for shipping and handling. I used my credits and I should get what I purchased.
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Cons:
  • Poor customer service in this case

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer beware!

Tressa R Iov

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Verified Reviewer
| map-marker Sacramento, California

Unable to reach a live person

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I need a refund for the $34 taken out of my account on the 28th of each month. I did not approve this. I need to know why it's being done, and I would like a full refund.
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User's recommendation: Someone to call me back and to be able to speak to a live person so they can check what’s going on with this withdrawal from my account

Felix K Zgs

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Verified Buyer
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Verified Reviewer
| map-marker Augusta, Georgia

Complete unprofessionalism

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Regal Cinemas - Complete unprofessionalism

We purchased tickets to a showing that we never used due to unforeseen stomach bug and we were told we could redeem the tickets at a later date so I go in this evening and Tara was a complete disappointment and I was embarrassed I front of another patron as well as being told Amy would be right there to further assist me but instead she left me standing there embarrassed yet again

I have been a frequent movie goer for years and have never been treated so inconsiderate

I wasnt asking for any cash ofcourse I wanted to exchange the tickets that were paid for for tickets to Dune2

Im very disappointed that its so easy to pay for something without receiving a service or product

Missing a movie time shouldnt be excuse enough to have your money basically taken for nothing and then being mistreated at point of service by managers who are here to accommodate your customers

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User's recommendation: Don’t spend your money somewhere there no integrity in making sure you received the goods and services you paid their company to provide and forget about manager caring that’s non existent

1 comment
Guest

No one told you you could redeem at a later date. In person purchases are refundable up to 60 minutes prior to showtime. Instructions for online purchases are in your confirmation email.

Tressa R Iov

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Verified Reviewer

34.00 withdraw from my account

My account has been charged $34 a month. I want to know what this is about and I would like a full refund if it was not approved. I don't remember approving you guys to take $34 a month out of my account.
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Loss:
$170

Preferred solution: Full refund

Lilyanah Ilr

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Verified Reviewer
| map-marker Brooklyn, New York

I have not receive my ticket that I purchase online from this site

Regal Cinemas - I have not receive my ticket that I purchase online from this site
I made a purchase for two tickets and I didnt receive a ticket nor confirmation to my email.can I still attend because the only proof I have is the charge on my credit card from regal cinema inc
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Resolved
Faten Vja

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Verified Reviewer
| map-marker Midlothian, Virginia

Resolved: I'm a unlimited subscriber and keep get charged full price

Im an unlimited customer which means they take money out of my acct every month. Im still being charged full price for a movie. Why?
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