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Pissed Consumer Interviews ?

My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us. After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention? I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema
I called to ask for help. My best friend lost her husband at 49 to als in May. She was just diagnosed with 2 types of breast cancer stage 3. She has an 4 year old and 9 year old girls. All they want is to go to the movies with their mommy. I am buying them a 100 gift...
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Company wrote 0 public responses to the review from 1 day ago.
#1421169
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We arrived at Regal Cinema at Potomac Yards in Alexandria Va. Our movie was scheduled to start at 10:15 we arried at 9:56. Once purchasing the ticket we went to get popcorn. We arrived at the counter there was no employees in site. Waited 10 mins until someone finally...
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
1.5
#1414740
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Regal Cinemas - Horrible Customer Service

I called regal cinemas and asked for someone in charge to call me back because of my horrible experience. Its been a week and no one has contacted me until I recieved an automated email this morning
Company wrote 0 public responses to the review from Dec 03.
#1413787
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They only have 1 person working the counter during the fight so we missed 5 rounds stabdu g in line for 30 minutes.... I normally go to Cinergy however; they were not showing the fight! I ordered nachos and the cheese was cold and tasted like milk- the popcorn was...
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Company wrote 0 public responses to the review from Dec 01.
#1412802
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Regal Cinemas - I want to buy 2 season pass for $15

Want to buy 2 season pass for $ 15
Company wrote 0 public responses to the review from Dec 01.
#1412713
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Me and all my friends in our club who like to go to the movies HATE THIS RESERVED SEATING! #1 - When purchasing ticket at window, it SLOWS UP THE LINE because now someone is perusing the seating chart and taking TOO LONG! #2 - It's soooo Difficult to find 5 seats all...
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Company wrote 0 public responses to the review from Nov 30.
#1411365
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Mine ws a bottle of wine, I bought as a gift before I went into theater. It seen other customers have issues that run but these are all related to customer service. I can solve my problem by going to AMC , I live in a big city with many choices. Others may have a...
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Company wrote 0 public responses to the review from Nov 27.
h.kitchener
h.kitchener

For obvious reasons, most public establishments, eg., cinemas look unkindly upon winos.

#1409033
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Regal Cinemas - Worst experience

When I forgot my water that cost $5 dollars and when went back in one min said kid at cashier said no . With with 6 kids .. no compassionate.. thanks for upsetting a little kid with no drink
Company wrote 0 private or public responses to the review from Nov 25.
1.0
Details
Location
#1407509
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It was Black Friday the busy shopping day and I went to Union Square Regal Theater to see a movie. As I handed over my ticket I was asked to let a man search my bags. The man was searching my bag did not see the bottle but I told him be careful there is a bottle of...
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Company wrote 0 private or public responses to the review from Nov 23.
ThoughtfulLion
ThoughtfulLion

How did you make it to 73 without knowing you can't bring outside food and drink into most theaters? All they did was their job.

2.4
I didn't like
  • Customer service i received
  • Amc
  • Could have held bottle somewhere while i saw movie
#1406406
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Contact Regal Cinemas

Mailing Address:
Regal Entertainment Group
101 E. Blount Ave.
Knoxville, Tennessee 37920
United States
Phone:
(877) 835-5734
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I live in a small city. I have been watching Regals choice of movies for a year. It is apparent to me that movies that can be ethnically controversial dealing with real political and/or racial issues are never shown ie. "Kings" with Halle Barry, 'The Hate You Give"...
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Company wrote 0 private or public responses to the review from Nov 22.
4.1
Product
#1406047
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