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Regal Cinemas

Regal Cinemas

www.regmovies.com
What is your customer experience with Regal Cinemas?

Regal Cinemas Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Regal Cinemas has 2.2 star rating based on 1076 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Regal Cinemas to a friend or colleague.

  • Rating Distribution
  • Pros: Location, Good movies, Reclining chairs.
    Cons: Customer service, No customer service, Bad customer service and failure to honor discount.

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Media from reviews

Regal Cinemas - Would like for USA movie employees to treat whomever is disabled yearly...
Regal Cinemas - RefundRegal Cinemas - Billing me twice a monthRegal Cinemas - Refund. My card was charged 6 timesRegal Cinemas - N9 Refund. My card was charged 6 times for 1 purchase. Confirmation 2...Regal Cinemas - Please can I swap my $200 card?Regal Cinemas - Complaint
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Chris S Dzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bein charged

I'm being charged monthly. I want it to stop and a refund.

Can someone contact me? My number is 330-780-****.

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Preferred solution: Full refund

Jamil Tjf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Refund. My card was charged 6 times

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Regal Cinemas - Refund. My card was charged 6 times
Contains 1 confidential file for company representatives

Took money from my account a total 8f 6 times. After 1st transaction website crashed 3 times.

Offered to pay back 2 if the 3 transactions then proceeded to take out 4 more at more money. Was 49.71, charged 3 times. Then after emailing stating 2 will be refunded took out $55.77, 4 times after completion of transaction.

Big Rip Off. No phone number to speak to live person.

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User's recommendation: Do not use website to order tickets in advance

Prince V Lvu

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please can I swap my $200 card?

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Regal Cinemas - Please can I swap my $200 card?
Contains 2 confidential files for company representatives

Treat this card like cash. Use of this card constitutes acceptance of the gift card terms and conditions.

It cannot be redeemed for cash unless required by law. If lost or stolen, replacement requires original proof of purchase with card identification and is limited to the amount on the card at the time of request.

This card may be used only at participating Regal. Get the $200 card now, or it will be no more!

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Preferred solution: Another card or refund

Anonymous
map-marker Las Vegas, Nevada

Refund

Regal Cinemas - Refund

I purchased tickets for Boulder Station and I didnt mean to can I get a refund please for February 24

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Jamil Tjf

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

N9 Refund. My card was charged 6 times for 1 purchase. Confirmation 2 would be refunded. Then they charged my account 4 more times and no refund yet

Regal Cinemas - N9 Refund. My card was charged 6 times for 1 purchase. Confirmation 2...
Contains 1 confidential file for company representatives

Used grandsons email address in order tor movie entry. Would not let him enter with my verification on my email address.

Then they withdrew twice at $49. And 4 times at $55.+. No refund and won't except my email address. No one even bothers to ask for phone number.

Cannot speak to live person.

*** way to do business. I will post not to do business with Regal on line.Do not do business on line with Regal

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User's recommendation: Bad customer service Ripped off

Omid Mcg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Doylestown, Pennsylvania

Billing me twice a month

Regal Cinemas - Billing me twice a month
Contains 1 confidential file for company representatives

Bill me twice a month

April to present

Where can I report this problem

Pls call me 213-595-****

Who can I call???

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Oscar B Ylx

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Clara, California

And the bathroom stair never clean and bad customer service

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Contains 1 confidential file for company representatives
Updated by user Jan 22, 2025

Bad customer service they keep on making mistakes of people’s change in the bathroom is not clean when we were watching a movie one the conductor tried to kick us out and we didn’t even do nothing

Original review Jan 20, 2025

The cashiers name Alejaandro Was rude and kick us out of the theater and he said we did something inappropriate stuff in the theater when we never did and he refused to give us our money back and they were treating as bad over there in the movies and they dont know how to do the cashier right theyre not appropriate cash change back

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Lee Ann H Qxv

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Verified Buyer
|

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Verified Reviewer

Regal theatre in nobleville caused my credit card to be frizen

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Contains 1 confidential file for company representatives
Updated by user Dec 28, 2024

There was none!! Kept referring me to a site where I had to give them credit card ti get a phone number. Pretty *** way to run a business with no phone number for customers to use

Original review Dec 27, 2024

Give me a refund for my ticket and let me talk to a human! The manager at the Noblesville Regal messed with my phone, opened up a screen, and later I got a fraud alert. My card was subsequently frozen due to fraudulent use at Regal!

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Loss:
$8
Pros:
  • We unlimited
Cons:
  • Give customer a number where someone will answer the phone not give

Preferred solution: Full refund

User's recommendation: Don’t get unlimiyed

Jose C Vwi

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Verified Reviewer

Rewards App malfunction

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When I rise my Rewards they are not deducted from my account causing the management of the cinema problems. Please fix the app or my account.

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Preferred solution: Fix my Rewards app

Resolved
Michelle M Ewr

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Verified Buyer
|

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Verified Reviewer
| map-marker Farmington, Michigan

Resolved: Refund

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Contains 1 confidential file for company representatives
Updated by user Dec 15, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 29, 2024

Purchase tickets for two seniors and two kids and it went to California not my local theater just trying to get a refund had to repurchase tickets to my local theater

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User's recommendation: Should select the local area not out of state

Cassandra B Inm

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Verified Reviewer

Regal Unlimited Customer unable to log in to account

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I have forgotten my passcode. Reset attempts have failed.

Ive reached out to Regal at least 3 times within the last 3 days. No response. That 24-48 hour response time window has closed. Cant reach anyone on the phone in customer service.

CS refers us back to emailing, again, no response. Now its a week without access.

Regal finally responded with the SAME response as earlier. I then said cancel my membership and refund money they took out 2 was ago. Oh?

Cancel?

IMMEDIATE dialogue commenced. No deal Regal, now you respond when I say cancel & refund.

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Loss:
$23
Pros:
  • Convenience of seeing movies repeatedly for one price per month
Cons:
  • Customer service does not exist or is impossible to contact

Preferred solution: Full refund

User's recommendation: Buyer beware, it’s good until it isn’t

Ezmeralda Gvc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Los Angeles, California

Cannot activate gift ticket, although the gift receipt says it was activated successfully

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Contains 1 confidential file for company representatives

Cannot get in touch with anyone. When enter customersupport@***.com. It just takes me back to the same page.

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Virginia L Nss

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Verified Reviewer
| map-marker Lynn, Massachusetts

Complaint

My son, his wife, and their two children went to the Regal in Ronkonkoma. After reporting that there were people in the theater smoking weed, the manager never even came into the theater to speak with them.

My 13-year-old grandson actually got high, and nothing was done except they were given four tickets. Really?

My grandson was high from this. You need to resolve this issue immediately.

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Cons:
  • Management not cooperative

Preferred solution: Not sure

Resolved
David H Dlc

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Verified Reviewer

Resolved: I’m trying to cancel my unlimited and every time I try anything it doesn’t work

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Updated by user Dec 28, 2024

Company fixed the issue and I have been provided with apology. Just it is resolved

Original review Dec 21, 2024

When I get on my Regal app, I can't find a place to cancel my Regal Unlimited for now. Every time I try to find a place to cancel Unlimited, it just doesn't work.

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Preferred solution: Full refund

Kawan Akd
map-marker Tampa, Florida

Cant apply voucher

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I am trying to apply a voucher and the app won't let me. I'm trying to take my daughter to a movie on Sunday. This is the second time this has happened and I can't get ahold of anyone to help me.

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Angelica J Rei

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Verified Reviewer

Refund needed

Someone hacked my account and purchased tickets out of state, so I will need a refund because I didn't purchase the tickets.

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Loss:
$120

About

Summary

Regal Cinemas is a large and diverse cinema theater chain. It is run by Regal Entertainment Group. The company has been on the entertainment market since 1989. Currently it comprises 7,341 screens in 573 theaters in 42 states. Not only does the company has its theaters in the mainland but also in American Samoa and District of Columbia. Among Regal Cinemas there are multi-screen theatres. At average Regal Entertainment Grouphas more than 12,7 screens per location. There is a list of available movies and cartoons offered by Regal Cinemas on its website. Thus, the customers have opportunity to buy tickets online. The website features online theater-searcher, customers can look for movie theaters nearby their location by city, state and zip code. Regal Entertainment Group is headquartered in Knoxville, Tennessee.

Regal Cinemas reviews and complaints

Regal Cinemas is ranked 43 out of 871 in Cinemas and Theaters category

Area Served

USA

Payment Methods

VISAMasterCard

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