Product: Regal Cinemas Website Clear all filters (0 of 6 reviews match)
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Regal Cinemas - Bad customer service / poor website links

I clicked on the link to purchase tickets at the theatre near me. Their website sold me tickets to a theatre across town. Ihad to repurchase them again at the theatre. Today i spent almost 1 hour on hold, only to be told I should dispute it with my credit card . Finally a supervisor came on line and refunded the first set of ticketsi purchased.
1.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Regal Cinemas Website
#1150880
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Regal Cinemas Website Review

We plan our whole evening around a certain movie's showing time that was posted online by regal cinema ,and then when we got there the showing time didnt even exist .Im upset that i didnt get to see the movie.
2.8
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Diversity of Products or Services
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South Salem, Ohio
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Regal Cinemas Website
#941587
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Regal Cinemas Website Review

Website inadequate. Tried to register my club card and combine points from an older card and did the registration 3 times anf then tolf there was trouble sending a confirmation email. Got fed up. Not good!!!!
2.4
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Exchange, Refund and Cancellation Policy
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Regal Cinemas Website
#921147
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Regal Cinemas - Review about Expired Movie Replacement from Boerne, Texas

I have an expired "free movie" loyalty award I didn't remember till passed its expiration date. A manager told I could get it replaced on the company website; that he couldn't. But I can't find anywhere on the website to inquire about getting a replacement. Other reward cards customer services at the theater can handle similar problems.
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Regal Cinemas Website
#516605
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Our local Regal Cinema (Colony Square) just DOUBLED it's matinee prices. Perhaps it's an attempt at increasing revenues before putting the theater on the market? They have not made any improvements to the theater in quite some time, and apparently don't mind sending...
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Regal Cinemas Website
#418798
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This is the 2nd time my Regal Crown Card, when used, has shown credits that have decreased in value. The last time this happened I was told there were 2 cards in my name so they transferred them tonthe correct card. My April 17th card had a 1900 credit total, yet this...
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Anonymous
Anonymous

Since you have earned 1900 points I am sure that by now you realize the reward breakdown is as follows: 50 points = Free popcorn 100 points = Free drink 150 points = Free mov...

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Regal Cinemas Website
#406611
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