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3 comments

My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us.

After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention?

I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema

Product or Service Mentioned: Regal Cinemas Manager.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Jun 03, 2017.
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ThoughtfulLion
#1603571

You wanted a reward for telling them their speakers cracked a little during a loud scene? LOL

Dsiege
East Orange, New Jersey, United States #1339001

Looking for respect, and if that comes in the form of a refund, fine. Continue supporting overpriced and unprofessional Big Cinema.

Otherwise, seek alternatives like Alamo Drafthouse, indie theaters, or local film festivals.

You sound like the Regal manager. Why are you hiding behind an Anonymous tag, coward?

Anonymous
#1338984

You have to realize how big of a loser you come off as, right? If not, you should.

You want money back for a movie that you watched?!?!? Lol.

Are you that desperate for money? Goodness.

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