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My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman.After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us.

After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention?

I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional."Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema

Review about: Regal Cinemas Movie Ticket.

Review #1056028 is a subjective opinion of a user.

4.3
Delivery Service
Discounts and Special Offers
Customer service
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Website
Price Affordability
Diversity of Products or Services
Value for money
PRODUCT OR SERVICE Regal Cinemas Manager
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Dsiege

Looking for respect, and if that comes in the form of a refund, fine.Continue supporting overpriced and unprofessional Big Cinema.

Otherwise, seek alternatives like Alamo Drafthouse, indie theaters, or local film festivals.

You sound like the Regal manager.Why are you hiding behind an Anonymous tag, coward?

Anonymous
#1338984

You have to realize how big of a loser you come off as, right?If not, you should.

You want money back for a movie that you watched?!?!? Lol.

Are you that desperate for money?Goodness.

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