Regal Cinemas Customer Care Review from Kapolei, Hawaii

Self service kiosk didn't work and no sign.Stood in a long line to the register and they said cash only.

No announcement or sign either, so I stood in line for nothing. I then got cash, stood in an even longer line... Then when I got to the front, was quoted a different price, I couldn't reserve a seat and was told when I come back at night for the 7pm showing id get whatever's left over. This is while one of the girls came to the register to easedrop and whisper to another cashier.

They said I could call so I wouldn't have to stand in line again, but it wasn't Someone directly just the main line. I finally just walked away and never came back.

I left feeling defeated and disrespected.I'll never recommend regal or this theater to anyone.

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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Discounts and Special Offers
Value for money
Delivery Service
Price Affordability
Product or Service Quality
Advertised vs Delivered

Reason of review:
Bad quality
Product or service
Kapolei Theater
Review category
review #837434

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