Product: Regal Cinemas Customer Care Clear all filters (38 of 38 reviews match)
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I am a health care provider dor a blind patient!They acted like it was inconvenience to accomodate my elderly disabled patient! Then bringing hypoallergenic empty cup for refreshments as his health care provider/ guide my job is to guide and care for him! I offered to...
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Anonymous
Anonymous

Who did you speak with? Cinemas are notorious for hiring little kids so they can pay minimum wage or below. Even the managers don't do that well, pay wise. Contact Corporate. ...

1.4
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Regal Cinemas Customer Care
#1046343
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I took my family to the Regal theater in 100 oaks nashville tn.Today while watching the movie a group of teenagers one in particular was kicking the back of seat they were asked to stop but did not so I yell at them to stop. After the movie we were approached harassed...
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Anonymous
william alexander

its not resolved we were threaten by some adults for yelling at their kids for acting up and kicking my chair after ask them to stop. then we asked management for help and the...

1.0
Product
Regal Cinemas Customer Care
#1032139
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am a frequent movie goer I'm here almost every week .and never had any thing bad to say until now. I took my kids to see The Smurfs yesterday and I dropped my keys in the theater. Didn't realize it till I got home. I immediately called the theater and they said they...
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1.9
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Regal Cinemas Customer Care
#1032044
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Regal Cinemas Customer Care Review

#999169
2.0
Details
Concessions were so slow on 1/27/2016 at 6:50PM EST. We were in the line for 20mins.. and were bounced between counters..service was very very slow... i have no idea why it wouldntake so long to service orders like drinks and sweets
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Regal Cinemas Customer Care Review

#998749
Me and my wife and our 3 month daughter drove 9.1 miles to watch the new resident evil movie our first night out since she was born and were told she has to be 6 years old to watch the movie so we couldn't watch the movie
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Regal Cinemas Customer Care Review

#953237
2.7
Details
Arrived at movie theater in Augusta and stood in line 30 minutes waiting on concessions. Only to go to my assigned seat and have a usher ask for my ticket because they sold the same seat to someone else. But since i bought 4 tickets i stayed.
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Regal Cinemas Customer Care Review

#949505
5.0
Details
Ive never experienced any problems at Regal 12 in Oceanside, its my favorite theatre. The person who helped me (Aaron) at concessions was very welcoming, friendly and professional. Please hire more people like him.
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Customer service
Delivery Service
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I'M A FAITHFUL REGAL GOES,BUT THIS PAST SUNDAY MARCH 26TH DECIDED TO GO TO HORTON PLAZA REGAL THEATER,AND WHAT A MISTAKE...WE GOT THERE IN AMPLE ENOUGH TIME FOR THE (SUPPOSILY) 3;40 SHOWING OF BIELKO EXPERIENCE, GOT TO THE BOX OFFICE GAVE THE LADY MY REGAL CAR SHE...
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Anonymous
Anonymous

I looked up your card (which I do recommend you register so that you may look online and verify that everything is good). No points were spent or earned at Hagerstown, which i...

Anonymous
Anonymous

It sounds like you had enough points for a free (small) popcorn, but without a ticket transaction, the coupon would not have been loaded into your card at the first location. ...

1.0
Product
Regal Cinemas Customer Care
#1026466
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Regal 16 in Garden Grove, CA advertises that no outside food is allowed.Yet they let employees who are not working and going to watch a movie with their friends bring in outside food and drinks. This is a double standard. I understand the employees who are working...
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chloe_da_cat
chloe_da_cat

Gezzzzzz.......Is this all you can find to complain about? Lighten up. Live. And. Let. Live. Remind me never to serve you in a restaurant. I am pretty sure you would find...

Anonymous
Anonymous

Obviously YOU have never worked in a movie theater or YOU would understand WHY they allow employees to bring in their own food. DOnt you realize what SLOBS you people are?? Ex...

3.2
Product
Regal Cinemas Customer Care
I liked
  • Reclining chairs
I didn't like
  • Double standard for outside food policy
#1025057
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I wanted to see Hidden Figures playing at the galleria Regal for a 7:10 showing.When I got to the box office window I was told the movie was sold out. I then purchase tickets for another movie. I went into the theater showing Hidden Figures to see if it was full and it...
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Anonymous
Anonymous

Also, people who pre-bought tickets do not necessarily arrive right on time. So many times I've had complaints with reserved seating the good seats are still empty and "can w...

Anonymous
Anonymous

This needs more information. Was it a busy night? How full was the theatre? There are buffer seats built into the system that cannot be sold, and often theatres will sell out ...

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Regal Cinemas Customer Care
#996898
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Worst movie experience ever.Waited in line 45 minutes. No butter for the popcorn. Missed first hour of movie due to not enough people working to service customers in a timely Manor. Will never go there again.No popcorn for the movie really.
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Anonymous
Anonymous

You waited in line 45 minutes for concession seems to be the reason you were an an hour late for the movie. If they were that busy, talk to a supervisor after the film. Maybe ...

Anonymous
Anonymous

You waited in line for forty-five minutes but were an hour late for the movie? Given that trailers are at lesat fifteen minutes long, did you show up already half an hour afte...

1.0
Product
Regal Cinemas Customer Care
#983955
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For Christmas my children received a gift card for regal cinemas. After a long search we were unable to find a theatre near is, so I called the customer service line. Absolutely no help at all. He also found no option for us to travel to, but of course kept asking what...
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Anonymous
Anonymous

Unfortunately with there being no Regal near your children, their hands are tied as to how much they can help you. I'm not sure how it works when gift cards are purchased fro...

offconsumerpissed
off***sumer***ed

Ummm, they offered you the correct solution. If this is SUCH a big deal to you, then do what they said. But, no. You just want to whine and cry. Finally, your accusation that ...

1.0
Product
Regal Cinemas Customer Care
#983717
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Edwards 10 theatres in Irvine marketplace Mngr.Daniel at Edwards 10 Irvine wouldnt open box office at 9:30am, sent me away Then come back at 9:45am, he is helping other ppl, when I get to him he closes window and says go to other window Then while girl is taking...
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1.1
Product
Regal Cinemas Customer Care
#963495
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Regal Cinemas - Customer Care Review
Regal Cinemas - Customer Care Review
Clarence Summers tel 9072296575 or clarencesummers@gci.net or 19700 N Mitkofak12 Lp Eagle River AK 99577 On Sunday 11/13/16 at 12:40 pm at The Tikahtnu 16 ,at 1102 N Muldoon Rd Suite B Anchorage AK 99504 , Refused to allow me to See Hacksaw or use the ticket $7.95...
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4.3
Product
Regal Cinemas Customer Care
#954392
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