Product: Regal Cinemas Customer Care Clear all filters (0 of 49 reviews match)
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Regal Cinemas - Refund

Have been trying to call for 2 hours over 10 phone calls to get a refund prior to my movie starting ridiculous customer service no one answers
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Regal Cinemas Customer Care
#1281731
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I use to go to this movie theatre when I was a little child, but I will never step foot in this theatre again. My family and I were discriminated against because we were “sitting in the wrong seats” we moved without trouble though, but the thing that had us upset was...
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Anonymous
Anonymous

Don’t sit in the wrong seats and you won’t be asked to move. Why didn’t you ask the people in your seats to move?

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Regal Cinemas Customer Care
#1281440
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Regal Cinemas - In need of a refund

The phone won't go through and they also won't call me back. I'm incredibly pissed off and if i could i would be contacting a manager this is unacceptable
Product
Regal Cinemas Customer Care
#1280909
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Friday night my fiancee and I saw the last showing of tomb raider we were 2 if 4 people in the theater and the last to leave. Upon leaving i had my hands full with my empty popcorn bucket and large soda that i intended to refill since i had paid $15 for it. With no...
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Anonymous
Anonymous

You assume you lost it in the theatre, itself, but you made no mention of verifying it was in your possession when you sat down. Who’s to say it didn’t fall from your pocket a...

1.6
Product
Regal Cinemas Customer Care
#1219615
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Every time I go to Regal Atlantic Station, I asked customer service to make sure that closed captioned is working..they just nod yes.. I dont think they actually check to make sure it is work. However, I got the glass closed captioned then go to movie to watch.....
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1.5
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Regal Cinemas Customer Care
I didn't like
  • Customer service
#1196158
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Regal Cinemas - Under staff

There was only one person taking tickets with 30 or more people in line. Took us over 45 minutes to get a ticket and refreshments. Refreshments took almost 30 minutes. This happened today at the regal Austell. When we asked security taking tickets said this was all the people they had. We will never go back to this theatre.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Regal Cinemas Customer Care
#1191945
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We are loyal customers.Went to movies like we usually do on Mondays. Website lists open at 11am. Walked in door to have an employee rudely state, " we are not open yet. Leave"! If they werent open why was door unlocked!On our way the see movie at Cinepolis.
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Anonymous
Anonymous

Love my regal!! Love the reclining seats!! Sorry to say but a website is NOT THE BUSINESS!!!! While I’m sure you think you’ve been maligned there is a reality you are ignoring...

Anonymous
Anonymous Regal Worker

You are an absolute liar. No chance that happened. What time was your movie? Box Office's open a half hour before the first movie. Some of you people try and show up an hour b...

2.3
Product
Regal Cinemas Customer Care
#1183373
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on Friday jan 5 2018 we bought two tickets.the line for the tickets was about 40 people and one person at the window. as some others were doing I went on my phone and bought tickets. there was no one to take our tickets. the concession stand was ridiculous we decided...
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1.0
Product
Regal Cinemas Customer Care
I didn't like
  • Customer service
#1169731
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I purchased tickets for the wrong day by accident using a gift card.My first attempt at purchasing the tickets was bad because when I entered the gift card information, the website said the information was already entered but the amount was not reflecting in my balance...
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Anonymous
Adam

Before you purchase the tickets with the regal gift card, it was stated on there that for refunds with a regal gift card you need to visit tge movie theater. And another thing...

1.0
Product
Regal Cinemas Customer Care
#1163053
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I and 20 other people stood in 29 degree weather in the shade waiting to buy tickets to Regal Swamp fox theater in Florence, SC.The manager on duty was incompetent to help your customers. Everyone that stood in line in the cold for more the 3 minutes should be given a...
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Anonymous
Anonymous

Wait, what exactly is your complaint, that box office is outside? Do they have indoor kiosks? Could you have bought online? Regal doesn't control the weather, you know, so the...

Product
Regal Cinemas Customer Care
#1160469
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