Update by user Jan 07, 2017
Forget to mention I didn't ask why there is $1.50 fee. Just ask your theater about any fees, before seeing a film, if you get a pass.
Original review posted by user Jan 07, 2017
Went to Regal Cinemas & bought a ticket for Star Wars: Rogue 1 on 29 December using a free 2D movie pass through their rewards program. I was told even w/ the pass, it would cost me $1.50, because the film hadn't been released for 10 days yet & there was a fee for new films when you have a pass, not yet 10 days old.
I explained the film opened on 16 December & it was 13 days since it opened. The representative spent a few minutes at their computer & then said, you're right, sorry about that. Got my ticket without paying that $1.50 & saw film, no other problems. Please folks, pay attention to what you are buying, don't get charged any extra fees you shouldn't.
If you can't hear them through that microphone system, don't use it.
Ask them to speak with you at concessions counter or elsewhere. Make sure what you're getting is what you want & paid for.
Product or Service Mentioned: Regal Cinemas Rogue One A Star Wars Story Movie Ticket.
Reason of review: Good customer service.