Update by user Jan 07, 2017

Forget to mention I didn't ask why there is $1.50 fee. Just ask your theater about any fees, before seeing a film, if you get a pass.

Original review posted by user Jan 07, 2017

Went to Regal Cinemas & bought a ticket for Star Wars: Rogue 1 on 29 December using a free 2D movie pass through their rewards program. I was told even w/ the pass, it would cost me $1.50, because the film hadn't been released for 10 days yet & there was a fee for new films when you have a pass, not yet 10 days old.

I explained the film opened on 16 December & it was 13 days since it opened. The representative spent a few minutes at their computer & then said, you're right, sorry about that. Got my ticket without paying that $1.50 & saw film, no other problems. Please folks, pay attention to what you are buying, don't get charged any extra fees you shouldn't.

If you can't hear them through that microphone system, don't use it.

Ask them to speak with you at concessions counter or elsewhere. Make sure what you're getting is what you want & paid for.

Product or Service Mentioned: Regal Cinemas Rogue One A Star Wars Story Movie Ticket.

Reason of review: Good customer service.

Company wrote 0 private or public responses to the review from Jan 07, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

That actually doesn't make sense, because the fee restrictions are set automatically at booking by the studios (generally for ten business days, not ten days) and can't be changed at the register at all. Had the cashier rung anything in yet so that it displayed a fee, or were they just going by habit over the past two weeks and we're just telling you that? From what you describe, they may have just had to tell lots of people the same thing over and over again but still could not possibly have charged you.

to Anonymous #1270588

Anyonymous, I think you are right. The person said ten days & I replied w/ "The film was released on the 16 December & it's now the 29th." So it was most likely the person & not the computer system who made the error.

I'm happy though, got to see the film at no charge.

to Anonymous Portland, Oregon, United States #1271755

The pass restrictions are actually programmed at the theatre as part of the show time scheduling software. In this case the manager must not have properly removed the restriction when inputting the show schedule. It's an easy fix too, for a well-trained manager, all is needed is to go into the back office program and uncheck the restriction.

You May Also Like