Regal 16 in Garden Grove, CA advertises that no outside food is allowed. Yet they let employees who are not working and going to watch a movie with their friends bring in outside food and drinks.
This is a double standard. I understand the employees who are working should be allowed to bring outside food in so they don't have to eat hot dogs and popcorn for lunch/dinner. But if you're not working and going to watch a movie like a regular customer, the off duty employee should be treated like a regular customer. Also, the employees friends and family should not be given this extra special treatment.
Movie theater concessions is expensive and everyone would like to bring their own, cheaper food, but are forced to follow the policy. Everyone attending a movie should follow the same policy.
I brought this to the manager's attention, but he didn't seem to care too much. I tried to write to the corporate office online, but it won't get past the "I am not a robot" thing even when I select all the correct images.
Review about: Regal Cinemas Customer Care.
Reason of review: Double standard for policy.
Preferred solution: Treat every movie goer equally. No double standards for outside food..
I liked: Reclining chairs.
I didn't like: Double standard for outside food policy.