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Contact Regal Cinemas Customer Service

How to Reach a Person at Regal Cinemas

Verified Contact Information

Toll-Free Number:

  • 1-888-462-7342
    IVR / Automated System Only (No Human Option)
Call Now

Customer Service:

  • 1-865-922-1123
    IVR / Automated System Only (No Human Option)
  • 1-877-835-5734

Customer Service:

customersupport@regalcinemas.com
privacy@regalcinemas.com
Privacy Inquiries
Send Message

Regal Cinemas Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Regal Cinemas Phone Number
1 (888) 462-7342
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Regal Cinemas Email Address
customersupport@regalcinemas.com
Regal Cinemas Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Regal Cinemas Customer Service?

Regal Cinema customer service can be reached via their toll-free number at 1-888-462-7342. For prompt and effective service, it's best to have your ticket number, date, and location handy while reaching out to the Regal customer service team. If you are unable to reach them via this number, you can try their second number, 1-877-835-5734. Unlike the toll-free number, this Regal Cinema corporate phone number isn't available 24 hours, seven days a week. So you will need to consider the operational hours before making the call. The Regal customer care team is ready to pick up your call and help you from 9 AM to 5 PM EST, Monday through Friday.

As of the current update, there is no service of Regal customer service live chat. Instead of Regal customer service chat, you can directly get in touch with the representative by calling the toll number of the Regal Cinemas corporate phone number. If talking on the phone is not ideal for you, you can text HELP to 61633 on your device. This ensures that you receive the necessary help as soon as possible from the well-trained staff representatives. Rest assured, you will receive the most convenient assistance from the Regal customer support team.

If no other method to get in touch with the Regal customer service team works, you can send an email to customersupport@regalcinemas.com. This Regal customer service email team reviews all the emails sent by the customers and then gets back to them at the earliest. Due to the heavy flow of emails, you might not get immediate help if you send an email. So reach out to Regal customer care via email with concerns that are not urgent. Most customers receive an email within 24 to 48 hours. Also, when you send an email, make sure you provide all the accurate details, concerns, and issues in an elaborate form. If it helps, you can also attach your ticket to the email.

PissedConsumer Club

Contact Information

Regal Cinemas Website:

Regal Cinemas Help Center:

Corporate Office Address:

Regal Cinemas, Inc.
101 E. Blount Ave.
Knoxville, Tennessee 37920
United States

How Customers Rate Regal Cinemas Support?

4.6 / 5
Good

Based on 12.5K calls to Regal Cinemas customer support through PissedConsumer.com and 11 survey responses.

Total Calls
12.5K
Avg Call Duration
01:41
Issues Resolved
3%

Why Customers Call Regal Cinemas?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 21%
  • Activation/ Cancellation 13%
  • Account 13%
  • Refund 12%
  • Payments and Charges 11%
  • Request for Information 9%
  • Product/ Service 8%
  • Cards 4%
  • Return/ Replace 4%
  • Staff 2%
  • Shipping and Delivery 2%
  • Website/ Application 1%
  • Employment <1%

Customer Inquiries & Issues

21%
  • "Can't get no info"
  • "Today's booking time inadvertently scheduled for 8:30am instead of pm"
  • "Missing movie tickets"

Activation/ Cancellation

13%
  • "Cancel tickets"
  • "Cancel"
  • "Wanting uncancel refund"

Account

13%
  • "Issue with the monthly subscription"
  • "You guys keep taken 24.49 out of my bank account I haven't used regal since before Christmas I canceled out every month you do this I checked all my emails to regal and it shows it not on for unlimited movies pack"
  • "My account"

Refund

12%
  • "A family emergency and we have to ask for a refund"
  • "Refund"
  • "Need refund"

Payments and Charges

11%
  • "Lost credit card at regal cinema"
  • "Charged more"
  • "Credit redeeming"

Request for Information

9%
  • "Groupon ticket help"
  • "Help with payment"
  • "Reschedule"

Product/ Service

8%
  • "Unable to make purchase"
  • "need ticket purchase added to crown card"
  • "I purchased the wrong date by accident"

Cards

4%
  • "Bad gift card"
  • "To put my regal card on hold. I am in Wisconsin for a month and a half."
  • "Card gift card balance"

Return/ Replace

4%
  • "Change movie time"
  • "Change payment method for purchase"
  • "Change email for the same above phone number"

Staff

2%
  • "Customer service"
  • "Horrendous service"
  • "Restart service"

Shipping and Delivery

2%
  • "wrong order"
  • "Because my super mario galaxy *** didn't came on my delivery on my mailbox"
  • "Order is passed shipping dates. And no one is replying to my email."

Website/ Application

1%
  • "I want to attend movie on Tuesday .yet when I go into the site the ticket price shows up as $14.00. You advertise Tuesday is $6.00. Please advise"
  • "App swirling"
  • "App error"

Employment

<1%
  • "Paid for tickets don't have any stubs from the app"
  • "Job applications"
  • "Employment history"

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Frequently Asked Questions

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