Regal Cinemas Phone Numbers and Emails

Customer Service:

  • (888) 462-7342

Regal Cinemas Emails:

Customer Service
Legal
Privacy Inquiries

Regal Cinemas Contact Information

Regal Cinemas Website:

Regal Cinemas Online Chat:

Corporate Office Address:

Regal Cinemas, Inc.
101 E. Blount Ave.
Knoxville, Tennessee 37920
United States

Fax:

1 (865) 922-3188
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Regal Cinemas Rating Based on 477 Reviews

Rating details

2.1
more details
Customer service
Price Affordability
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Regal Cinemas Customer Service Calls

2.2K TOTAL
CALLS
03:37 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Regal Cinemas Customer Service?

Refund Question:

  • “Refund”
  • “Refund for 11 movie tickets”
  • “Refund credited visa credit card is not my card”

Payments and Charges Question:

  • “Want to pay one time for unlimited membership, was charged for monthly”
  • “Unauthorized charge”
  • “Charged twice”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel unlimited”
  • “Movie tickets cancelation”

Request for Information Question:

  • “I need to speak to someone concerning my unlimited account”
  • “Need help with subscription”
  • “Questions about passes”

Cards Question:

  • “My club card just will not work and I'm about ready to call the Better Business Bureau because I have been unable to contact anybody the theater Who has any other information or any ability to correct the problem”
  • “Update credit card”
  • “Gift card”

Account Question:

  • “Acct transfer”
  • “Regal unlimited account”
  • “Account”

Staff Question:

  • “Customer service I would like to be refunded for the movie tickets I bought because I bought the wrong date and time apparently. I messaged twice yesterday. Please refund me. Ty”
  • “Customer service”
  • “Talk to custoner service”

Employment Question:

  • “Job applications”
  • “W2”
  • “Get copies of pay stubs”

Product/ Service Question:

  • “Not working”
  • “Unlimited not working”
  • “Unlimited does not work”

Return/ Replace Question:

  • “Return tickets”
  • “When can and employee return back to work after testing positive for Covid”
  • “Exchange tickets for another day because husband is sick”

Website/ Application Question:

  • “Unable to use email on website. Error in rewards credit”
  • “App or website not working trying to pay for my subscribstion”
  • “Application”

Shipping and Delivery Question:

  • “Payed but didn't get ticket”
  • “Never received confirmation email for ticket purchase”
  • “Did not get promotional gift cards”

Other Question:

  • “Problem with a regal facility”
  • “Points not added”
  • “Ticket app problem”

About

Regal Cinemas Terms of Service
To read more: https://www.regmovies.com/tos
Regal Cinemas Privacy Policy
To read more: https://www.regmovies.com/privacy
Regal Cinemas FAQ
To read more: https://www.regmovies.com/help/faq
Top Regal Cinemas Services

Customer Care, Manager, Sanitary Conditions

Top Regal Cinemas Products

Movie Ticket, Movie Theater Facility, Mobile Application

Regal Cinemas Pros and Cons

Pros: Movies offered, Reclining chairs, Location, Cleanliness of facility, Seats

Cons: Customer service, Bad customer service and failure to honor discount, Management not cooperative, Reserved seating, Poor handling of issues

Summary

Regal Cinemas is a large and diverse cinema theater chain. It is run by Regal Entertainment Group. The company has been on the entertainment market since 1989. Currently it comprises 7,341 screens in 573 theaters in 42 states. Not only does the company has its theaters in the mainland but also in American Samoa and District of Columbia. Among Regal Cinemas there are multi-screen theatres. At average Regal Entertainment Grouphas more than 12,7 screens per location. There is a list of available movies and cartoons offered by Regal Cinemas on its website. Thus, the customers have opportunity to buy tickets online. The website features online theater-searcher, customers can look for movie theaters nearby their location by city, state and zip code. Regal Entertainment Group is headquartered in Knoxville, Tennessee.

Regal Cinemas reviews and complaints

Regal Cinemas is ranked 13 out of 181 in Cinemas and Theaters category

Area Served

USA

Payment Methods

VISAMasterCard

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