Regal Cinemas Phone Numbers and Emails

Toll-Free Number:

  • (877) 835-5734

Customer Service:

  • (877) 835-5734
  • (865) 922-1123
  • (272) 829-3031
  • (866) 375-7854

Regal Cinemas Email:

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Regal Cinemas Contact Information

Regal Cinemas Website:

Regal Cinemas Online Chat:

Corporate Office Address:

Regal Entertainment Group
101 E. Blount Ave.
Knoxville, Tennessee 37920
United States

Fax:

1 (865) 922-3188
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Regal Cinemas Rating Based on 451 Reviews

Rating details

2.1
more details
Customer service
Price Affordability
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Regal Cinemas Customer Service Calls

1.7K TOTAL
CALLS
03:37 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Regal Cinemas Customer Service?

Refund Question:

  • “Refund needed”
  • “Refund”
  • “Refund on 1 ticket”

Payments and Charges Question:

  • “It's not accepting my payment method”
  • “My regal unlimited payment wont go through”
  • “Payment issue”

Request for Information Question:

  • “Need help with my account”
  • “Tickets Confirmation”
  • “Questions about my regal unlimited availability plan”

Cards Question:

  • “You haven't issued me a $200 gift card which I just pitchased”
  • “Update my credit card for Regal unlimited”
  • “That's why they can't collect my money on a card”

Activation/ Cancellation Question:

  • “Unlimited cancellations”
  • “Cancel membership”
  • “Cancelling unlimited”

Staff Question:

  • “Harassment from manager at theatre”
  • “Horrible customer service”
  • “Customer service complaint”

Account Question:

  • “Regal unlimited account”
  • “New phone can’t login”
  • “They're charging me four times on my unlimited account”

Employment Question:

  • “Job applications”
  • “W2”
  • “Get copies of pay stubs”

Product/ Service Question:

  • “Unlimited does not work”
  • “I am blind and attended a movie last week and I just got a video did not work, I made the theater aware but they did not do anything. In addition I also bought a large popcorn and use 2000 points for a free upgrade. But they charge me the full price”
  • “Membership”

Website/ Application Question:

  • “Unable to use email on website. Error in rewards credit”
  • “App or website not working trying to pay for my subscribstion”
  • “Application”

Return/ Replace Question:

  • “Return of pan”
  • “I paid for my monthly pass and it's changing me a full price ticket”
  • “Return”

Shipping and Delivery Question:

  • “Never received confirmation email for ticket purchase”
  • “Did not get promotional gift cards”
  • “Didn't receive refund”

Other Question:

  • “Switch showtime”
  • “Help with unlimited subscription”
  • “E-Ticket”

About

Regal Cinemas Terms of Service
To read more: https://www.regmovies.com/tos
Regal Cinemas Privacy Policy
To read more: https://www.regmovies.com/privacy
Regal Cinemas FAQ
To read more: https://www.regmovies.com/help/faq
Top Regal Cinemas Services

Customer Care, Manager, Sanitary Conditions

Top Regal Cinemas Products

Movie Ticket, Movie Theater Facility, Mobile Application

Regal Cinemas Pros and Cons

Pros: Movies offered, Reclining chairs, Location, Seats, Movie

Cons: Customer service, Bad customer service and failure to honor discount, Management not cooperative, Reserved seating, Poor handling of issues

Summary

Regal Cinemas is a large and diverse cinema theater chain. It is run by Regal Entertainment Group. The company has been on the entertainment market since 1989. Currently it comprises 7,341 screens in 573 theaters in 42 states. Not only does the company has its theaters in the mainland but also in American Samoa and District of Columbia. Among Regal Cinemas there are multi-screen theatres. At average Regal Entertainment Grouphas more than 12,7 screens per location. There is a list of available movies and cartoons offered by Regal Cinemas on its website. Thus, the customers have opportunity to buy tickets online. The website features online theater-searcher, customers can look for movie theaters nearby their location by city, state and zip code. Regal Entertainment Group is headquartered in Knoxville, Tennessee.

Regal Cinemas reviews and complaints

Regal Cinemas is ranked 13 out of 181 in Cinemas and Theaters category

Area Served

USA

Payment Methods

VISAMasterCard

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