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Summary of Regal Cinemas Customer Service Calls

143 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:00 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Regal Cinemas to Ask about:

Refund:

  • “In need of a refund”
  • “Refund needed Refund”
  • “To refund my ticket before the movie starts”

Staff:

  • “Poor services at local theater”
  • “Customer service”

Cards:

  • “Need a new crown card”
  • “Missing debt card”

Payments and Charges:

  • “Charges”
  • “Manager wanted to charge PCA that was with a disability!”

Account:

  • “Need help with my account”

Cancellation:

  • “Cancel tickets”

Other:

  • “Credits”
  • “Can't get ahold of anyone”
  • “Rewards error not fixed”

About Regal Cinemas

Top 5 Regal Cinemas Services

Manager, Customer Care, Sanitary Conditions, Cashier, Deal

Top 5 Likes about Regal Cinemas

Movies offered, Seats, Location, Reclining chairs, New comfy seating

Top 5 Dislikes about Regal Cinemas

Customer service, Management not cooperative, Prices and concessions, Mandatory reclining seats, I did not like

Summary

Regal Cinemas is a large and diverse cinama theater chain. It is run by Regal Entertainment Group. The company has been on the entertainment market since 1989. Currently it comprises 7,341 screens in 573 theaters in 42 states. Not only does the company has its theaters in the mainland but also in American Samoa and District of Columbia. Among Regal Cinemas there are multi-screen theatres. At average Regal Entertainment Grouphas more than 12,7 screens per location. There is a list of available movies and cartoons offered by Regal Cinemas on its website. Thus, the customers have opportunity to buy tickets online. The website features online theater-searcher, customers can look for movie theaters nearby their location by city, state and zip code. Regal Entertainment Group is headquartered in Knoxville, Tennessee.

Regal Cinemas reviews and complaints

Regal Cinemas is ranked 4 out of 52 in Cinemas and Theaters category

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Regal Cinemas Stats

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