Jason R Xyw

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Verified Reviewer
| map-marker Clifton Park, New York

Everything was perfect thank you very much

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Regal Cinemas - Everything was perfect thank you very much
Couldn't get through on the telephone number because for some reason that part of the system didn't work so I sent an email but I wanted to find out if they used to the Regal Cinema Club cards anymore or if it was just the app everything was perfect it was a great movie thank you very much and have a great day
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Pros:
  • Something fun to do and a great way to stay cool
Cons:
  • No trouble at all always look forward to getting out of the house

Preferred solution: Looking forward to coming again someday soon and having a great time

User's recommendation: A movie theater is always a great place to go

Jason R Xyw

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Verified Reviewer
| map-marker Clifton Park, New York

Had a question about the Regal Club program

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Regal Cinemas - Had a question about the Regal Club program
Had a question about the Regal Club program and I couldn't get anybody via phone so I had to send an email but I love getting out of the house everything went well and I'm happy with the customer service I've received thank you very much and have yourself a wonderful day it's always wonderful to get out of the house everything was wonderful loved getting out of the house
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Pros:
  • Always love getting out of the house
Cons:
  • Always love getting out of the house

Preferred solution: Already received an answer to my question

User's recommendation: Love getting out of the house everything was wonderful and it was a great movie

Jason R Xyw

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Verified Reviewer
| map-marker Charlotte, North Carolina

Had a question about the Regal Crown Club program

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Regal Cinemas - Had a question about the Regal Crown Club program
I couldn't get through on the phone because for some reason the phone system didn't connect or go through so I had to send it the response by email enjoyed the movie I went to see had a great time with some friends I couldn't get through on the automated system for a phone call but I was able to get a response the same day by email they do not use the Regal Cinema Club cards anymore if you have the card it will still work but if you're a new customer just signing up to be a member of the club to earn points for free stuff they just use the mobile application
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User's recommendation: Movie was great see it was clean everybody at the theater was friendly had a great time with friends

Jason R Xyw

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Verified Reviewer

I couldn't place a phone call so I had to send you an email

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Regal Cinemas - I couldn't place a phone call so I had to send you an email
I follow the steps to complete the phone call but I couldn't get through to anybody so I had to send an email I would have rather have spoken to somebody by phone about it but I couldn't get through to nobody so I had to send an email hopefully we'll bring back the phone call option so you can get answers by a live customer service representative
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Preferred solution: A Regal Cinema Club card if you still have them

User's recommendation: The customer service option by phone does not work so I had to send an email

George W Yvt

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Verified Reviewer
| map-marker Downingtown, Pennsylvania

Demanded refund for late unscanned ticket

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Regal Cinemas - Demanded refund for late unscanned ticket
I accidentally got a ticket on the wrong date to see Mission Impossible Part 1 on August 30th, 2023 at 4:39 p.m., I deserve a refund no matter how long I'm late to do it, Once you read my requested late refund let me know.
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Loss:
$18

Preferred solution: Price reduction

Alexys Dfr
map-marker Phoenixville, Pennsylvania

I like everything about Regal. I’m just trying to get some credit straightened out that I earned and not have received. My explanation is below.

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On August 11 I received a notification that I had seen 175 movies and they never put them on my Regal unlimited card or app myRewards for that mile stone on my Regal unlimited app
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Jason R Xyw

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Verified Reviewer
| map-marker Clifton Park, New York

Where is the barcode to scan on the phone app for the Regal Club

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No complaints here, thank you very much they've always provided wonderful customer service as always enjoyed going to the cinemas and I also look forward to going again in the future and seeing a lot of great movies I do not have a Regal Crown Club Card anymore but I am part of the Regal Club and to have the app downloaded on my phone
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Cons:
  • No complainre wonderful customer service

Preferred solution: No refund necessary all is well thank you very much

User's recommendation: Wonderful please spend there before wonderful customer service

Roman S Zko

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Verified Reviewer

Can't add payment to regal app

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Good evening, For some reason my card did not go though for the payment and I'm not able to add a payment on my account. Could someone please call me at 314-680-**** as soon as possible so I can continue scheduling movies? Thank you, Roman Seppelt
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Preferred solution: I would like help adding my payment to my account.

1 comment
Girl Eri

The same thing is happening to me now no matter what card I use it won't work. It doesn't matter if it's the app or website it won't work.

I've tried updating, resetting, deleting and installing the app again. Did you ever get this resolved if so can you comment me back?

Anonymous
map-marker Cortland, Ohio

Refund

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I had an issue but it was taken care of by the manager on duty...she was very kind and helpful. than k you for the email to check up on.
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User's recommendation: Highly recommend!

Anonymous
map-marker Portland, Oregon

I want to know how long I've been a member unlimited member?

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How do I find out how long I have been an unlimited member? I think there was a lapse in payment for about a month last year. Before this I was a member for about a year. I believe I have been an unlimited member for over two years. How do I find out? Thank you.
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User's recommendation: Enjoy the unlimited membership

Clayburn Hpy

Please unsubscribe my account

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My local theater was closed and my account was promptly closed as well as I didn't want to drive to the next local theater.
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Pros:
  • Great place
Cons:
  • Closed

Preferred solution: Full refund

Anonymous
map-marker Bellevue, Washington

Cancel unlimited

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Your theaters closing here in Wichita is part of the reason for us leaving, but our financial is the main reason. Your cinemas are awesome, and the service is great. As you are shutting down theater's near us, we have chosen to stream instead. We are movie buffs and wished we could go to the movies, which has been our favorite thing. Sadly, our economy has made it hard for all. Thank you for being the best.
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User's recommendation: Injoy the movie's with Regal they are the best and cheapest. Their Friendly staff will make your nigh out perfect.

Ainsley M Mfq

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Verified Buyer
|

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Verified Reviewer

Refund

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Regal Cinemas - Refund
I purchased two tickets to see Oppenheimer tonight but just found out that we are having a family emergency and cannot attend. Is there any way I can be refunded and give up my tickets?
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Loss:
$16
Pros:
  • Very clean and friendly
Cons:
  • No cons

Preferred solution: Full refund

User's recommendation: Love regal I just am requesting a refund.

Anonymous
map-marker Suffolk, Virginia

Missing tickets

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My ticket on the app was missing and they were able to place my ticket back in my app. Hope this review helps
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User's recommendation: Use the website and let them know what's wrong.

Anonymous
map-marker Las Vegas, Nevada

Gift Cards

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Wi received two Gif Cars the Christmas before COVID, 12/19. I wanted to make sure I could still use them. Yes was the answer.
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User's recommendation: Very Helpful