Regal Cinemas Reviews

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New Reviewer

Refund needed

Regal Cinemas - Refund needed
I need a refund for ecard purchase due to covid 19 outbreak
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ID
#1886036 Review #1886036 is a subjective opinion of poster.
Pros
  • Spacious
  • Cleanliness of facility
Cons
  • Closed due to pandemic
Loss
$50
Preferred solution
Full refund

Make sure you have a lot of time to stand in line

Went to Regal Cinema in Spokane Valley 11/12 to see Midway. Instead of selling tickets at the ticket window tickets were being sold at the concession stand. Over 50 people standing in several lines to buy tickets. If they were trying to raise concession sales maybe they should consider lowering their prices.
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ID
#1707250 Review #1707250 is a subjective opinion of poster.
Location
Spokane, Washington
New Reviewer

Awful experience at Regal Southland, Cutler Bay. FL

On 11/3/19 there were only two concession lines open and one self service kiosk working. I estimate there were 50 people in line. When I asked the manager why he was standing around doing nothing instead of opening another register he said "corporate policy". As company representative on the ground does he not have any discretion to alleviate a problem? I arrived twenty minutes before my movie was to start. It was already playing when I got to my seat. If this is a ploy to sell more popcorn, it will not work with this patron!
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ID
#1698850 Review #1698850 is a subjective opinion of poster.
Location
Miami, Florida
Service
Regal Cinemas Movie Ticket Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
Regal Cinemas - Long Term Customer Complaints
Phone: 404-543-****; Hollywood 24 Atlanta; I have 7 complaints. 1) I do not like numbered seating. When at the box office, you can't read the numbers on the display (too small), it's hard to tell how close the seats are to the screen, and it creates an unnecessary line...
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ID
#1613901 Review #1613901 is a subjective opinion of poster.
Location
Tucker, Georgia
Product
Regal Cinemas Movie Theater Facility
Pros
  • Parking
  • Food
  • Friendly service
Cons
  • Numbered seating creates problems and lines
  • Not cool enough in theaters either day or night
  • Reclining chairs have no lower back support
Reason of review
The issue descriptions in my statement address this.
Preferred solution
Let the company propose a solution
New Reviewer

Inconsiderate customers ineffective staff

We went to go see Lion King today 7/18 at 7:05. It is my husband's favorite movie and we very rarely get to go out, and money has been extremely tight at the moment. A large group of people walked in about 5 min before the movie started probably about 8-10 adults and about twice as many kids several of them under 1 year, there was not a point in the movie where one of their kids was not crying/ screaming. I understand that this is a kids movie but it was the worst experience I have ever had at a movie theater. The lady behind us complained and nothing was done about it. The movie itself was amazing but the atmosphere was awful and I was highly disappointed at how the staff handled the situation.
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ID
#1592926 Review #1592926 is a subjective opinion of poster.
Location
Iowa City, Iowa
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution

Word to the wise

I enjoyed the regal theater very much. However, I would like to encourage the regal theater to stop allowing people the privilege of bringing their blankets and pillows to the theater. Bedbugs are a real threat. I enjoy coming to the theater and would not want to have the theater become infested with bedbugs. Do something about this before it’s a problem .
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ID
#1537172 Review #1537172 is a subjective opinion of poster.
New Reviewer

Baby Barf

We sat down in a theater and it smelt like baby barf. Like they cleaned it up but left the smell there. At least block those seats off or try and get rid of the smell. Because all throughout the 2 hour movie we just smelled barf. Not pleasing
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ID
#1447730 Review #1447730 is a subjective opinion of poster.
Location
Wichita, Kansas
Service
Regal Cinemas Sanitary Conditions
Reason of review
Bad quality
New Reviewer
I live in a small city. I have been watching Regals choice of movies for a year. It is apparent to me that movies that can be ethnically controversial dealing with real political and/or racial issues are never shown ie. "Kings" with Halle Barry, 'The Hate You Give"...
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ID
#1406047 Review #1406047 is a subjective opinion of poster.
Location
Horseheads, New York
New Reviewer
Regal Winter Park Village is just too loud. You request to have the volume lowered and it's like tossing pebbles into the Grand Canyon. You request to have it lowered and the "millennial-managers" look at you like "Sure old man, whatever" and say "Dude, 6.5 is what we...
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ID
#1397109 Review #1397109 is a subjective opinion of poster.
Location
Winter Park, Florida
Product
Regal Cinemas Movie Theater Facility
Cons
  • Theater volume too loud
Reason of review
Poor customer service
Loss
$12
Preferred solution
Lower the volume in your Standard screens
New Reviewer

Horrible customer service

October 27 @ 9:00 tried to purchase 4 tickets to PG-13 movie. We were told that we couldn’t purchase any tickets because of a curfew. They said it was posted, but the rules did not comply. I believe that May Grace was very rude, she threw my ID and she was aggravated, for no reason that I caused.
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ID
#1389988 Review #1389988 is a subjective opinion of poster.
Location
Rowlett, Texas
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service

Horrible

Movie theater carpet smells like ***
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ID
#1363780 Review #1363780 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Regal Cinemas Movie Theater Facility
Reason of review
Bad quality

Good improvements Live Oak Texas.

That cinema used to be very, very dirty. We went today and was surprised about the changes. Kudos to the manager on @ 2:50. A busy man who took time to rouse a cell phone user Like and give us a readmission ticket for Alpha. Clapping Like Thanks y'all
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ID
#1353180 Review #1353180 is a subjective opinion of poster.
Location
Live Oak, Texas
Service
Regal Cinemas Manager
Reason of review
Good customer service
New Reviewer
My friend and I were sitting in row C, seats 1 & 2. The movie had started when something was thrown seemingly at my friend who was in seat #1. It went over her seat and fell on the ground by her feet and "exploded". It was a makeshift little bomb made from some kind of...
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ID
#1333859 Review #1333859 is a subjective opinion of poster.
Location
Kaneohe, Hawaii
Service
Regal Cinemas Manager
Reason of review
Poor customer service
New Reviewer
Would like to know when the carpet will be replaced at our Lincoln city Oregon location of regal cinemas. It has been awful for so long. I love the theatre but the carpet is super bad. And it’s inbarrising to take guests to your theatre. Because it has not changed in...
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ID
#1327766 Review #1327766 is a subjective opinion of poster.
Location
Lincoln City, Oregon
Product
Regal Cinemas Movie Theater Facility
Reason of review
Bad quality
New Reviewer

Complaint

We purchased tickets May 1st 2018 to see I feel pretty at the Tigard Regal Cinemas located in Oregon. We were in theater 10 and whatever movie was playing next door to us it was so loud that it was very hard to hear parts of the movie that we were watching several other people were commenting on it so I don't know if you had more complaints or not but it was very distracting and it made watching the movie a bit difficult to hear at times. It was a very loud Adventure type movie.
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1 comment
#1504436

I work for a Regal Cinemas. You probably were near a RPX or IMAX theater. They are surround sound theaters and they tend to be loud and the sound can't be turned down.

ID
#1246430 Review #1246430 is a subjective opinion of poster.
Location
Tigard, Oregon
Product
Regal Cinemas Movie Theater Facility
Reason of review
Bad quality