Pissed Consumer Interviews ?
My wife and I were seated in the first row all the way to the left and heard crackling coming out of the theater during the loudest action scenes of Wonder Woman. After bringing this to the attention of the Manager and that it negatively affected our viewing, he thanked us. After asking for reward or partial refund, the Manager said there was nothing he could do. After insisting and stating that we have lived across the street from this theater for 6 years and that this was our first complaint, he still said there was nothing he could do except tell his tech to fix the problem. Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention? I did not raise my voice or cause a scene, whereas the Manager's handling of the situation was condescending and unprofessional. "Regal Cinemas: Profit over Professionalism" #CutTheCord #CutBigCinema
I brought my 91 year old aunt to see Mamma Mia, At 4:40 was are scheduled time. We purchased a soda Ashley a Coca-Cola freeze. I was told by the young lady behind the counter you might as well get a bigger size cause it's free refills on all sizes. When I went back for...Read more
My friend and I were sitting in row C, seats 1 & 2. The movie had started when something was thrown seemingly at my friend who was in seat #1. It went over her seat and fell on the ground by her feet and "exploded". It was a makeshift little bomb made from some kind of...Read more
I attend the movies quite frequently, but the theater at Citrus Mall in Tampa, FL has outrageous rules. One being that being a woman with a purse, an employee needs to check inside my bag looking for a weapon. What's ridiculous about this procedure is that if I was to...Read more
Regal Cinemas - Stench in movie theater
Movie theater had a bad stench
Would like to know when the carpet will be replaced at our Lincoln city Oregon location of regal cinemas. It has been awful for so long. I love the theatre but the carpet is super bad. And it’s inbarrising to take guests to your theatre. Because it has not changed in...Read more
Week Regal has officially Taken the fun out of going to the movies— last time reserved seat was next to a man who smelled bad. We Could not really move seats because we did not want hassle if we sat in other assigned seats. We will continue to wait until on Netflix /...Read more
Regal Cinemas - Butter stained pants
My friends and I love your theater in Columbia, MD. The theater is clean, and the staff is friendly and extremely helpful. Our only complaint is the bag the popcorn comes in. Every time my husband gets popcorn, the butter he adds leaks into his jeans. Is there anyway you can either double the bags or have strong bags that will hold in the butter. Thank you so much!
Regal Cinemas - GOP in lobby of regal theaters selling trump merchandise
Regal Cinemas - HORRIBLE!
Bought tix in the app. Never got tix. Regal charged my debit card $75. Called support. WORST on hold music ever. Waited over 30 minutes on hold. Finally was answered and then was hung up on. Now I am back in the 30 minute line to try to talk to someone. GRRRRRRRRRRRRR
Went to see the movie with a friend and the theater they printed on our tickets was theater 3. We went to theater 3 only to find others already sitting in the seats we had payed a 3 dollar fee to book. Upon asking we discovered that they were not in fact playing Mamma...Read more
I didn't like
- Movie stopped in between and i missed a lot of it
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