Regal Cinemas
Reviews and Complaints
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Verified Reviewer |
Durham, North Carolina
I requested a refund and never got a response
I bought 3 tickets to see Supergirl On Tuesday July 7th for 9:20pm, but due to the weather, we were unable to make the showing, is there anyway I could get a refund for those tickets? Thank you
Preferred solution: Full refund
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Verified ReviewerOverpriced.
- - Tuesdays offer $1 movies, but the discount wasn't honored and full price was charged.
- - Concessions were poor: loud patrons and heat in the theater.
Movies are $1 on Tuesdays. I asked the employee about it, and she said that the discount did not exist.
I ended up paying full price for overpriced movies. Employees need to be more aware of discounts like that.
The entire movie popcorn was thrown away, and people were being extremely loud. It was also so hot in the theater that my family was sweating.
- Reclining chairs
- Hot
- Rude - poor management
- Loud during movie
Preferred solution: Full refund
User's recommendation: Avoid Willoughby Commons Theatre.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket booked twice
Need to cancel a couple of tickets. Help me out to get a refund for the set of tickets I need to cancel. Please call me back.
Preferred solution: Full refund
User's recommendation: Plz call me back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Largo, Florida
We booked 2 seats a day ahead of time...
- - Front staff struggled to read printed ticket and identify movie and auditorium; the manager clarified, and the attendant later asked to see my phone.
We booked 2 seats a day ahead of time and when we brought our printed ticket in the user at thedoor acted like she didn't know how to read it, what movie it was for or which auditorium and she had trouble scanning the QR code printed on the ticket so she took the ticket to the theatre manager who was quick to clear up any confusion there was so that we could go in but then the *** who struggled to read our ticket camer in after ***, after the previews had already started folling and asked to see our tickets, well I toll the *** the maneger has the tickets, I left it with him, which I thought was fine but then the *** was asking me to show her my phone! I told her no and to stop pestering us and the *** left in a ***.
Who is (or isnn't but supposed to be) training these new employees?
What ever happened to just regular tickets instead of all this Online stuff being mandatory now? It just causes confusion and sensless drama.
I have to say that if this is the shape of things to come with Regal Cinemas and how they manage Customer Service than I just won't be back.
- Comfortable seating
- Clean auditoriums and restr rooms
- Ushers seem to not know how to read printed tickets
- Projection going in and out of focus
- Ushers will ask patrons to show them their phones
Preferred solution: Jut return to simple ticket sales instead of this Online booking and the additinal costs to the customer it represents.
User's recommendation: Go back to regular tickets. That ill eliminate all the confusion all this new, Online booking technology (as well as the extra cost of booking ahead of time Online)
Houston, Texas
Wrong order
no help, they hang up on me. every time i was trying to call the ai or whoever would just hang up on me
Preferred solution: Full refund
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Verified Reviewer |
Anaheim, California
How do i change my picture from account
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Preferred solution: An answer on how to change my picture on my card
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Verified Reviewer |
Lake City, South Carolina
Rewards
Regal did a great job handling my rewards problem the customer service representative listened to my concerns & addressed them in a timely manner i am very satisfied with the resolution & will definitely recommend Regal
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Verified Reviewer |
Honolulu, Hawaii
Report an injury at your Keuhau Hawaii theater
- - I tripped on a power cord across the corridor.
- - I landed on my face and was injured.
- - Three people went to the ice cream coolers.
Tripped and fell on power cord running across corridor. Landed on my face causing injury.
There armed three of them going to ice cream coolers. A stupid thing to do to put cords across the main corridor to power ice cream coolers.
User's recommendation: Watch the ground as you walk for hazards
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Verified Reviewer |
Orlando, Florida
Shout out to Carlos M. Pointe Orlando,...
- - Carlos M. helped with parking and the new QR system.
- - Show started late due to ads and glitches.
- - Free passes for the next Fathom series.
Shout out to Carlos M. Pointe Orlando, International Drive, Orlando, FL.
Wed, May 6th, Fathom series Met Opera HD Live. 1 PM showing. 4 guests. Opera Eugene Onegin.
1:15 show has not started. Go to front desk, inform them. 1:30 show still has not begun. Manager Steve says he is working to fix the glitch.
Show begins, but first go through 15 minutes of ads. Opera starts almost an hour from when it was to begin. This is a 4 1/2 hour show.
Asked the viewers to get a refund.
Instead, we are offered free passes for the next Fathom series, May 30th.
Carlos M. ensured we received our passes, helped two customers with parking; one had never used the new system, another did not have a smartphone. He diffused our frustration, made us whole, and helped seniors figure out the new QR scanning parking ticket system.
Good job, Carlos M. We will be back for the next one. Hopefully, it will start on time. I will definitely talk to the manager before I settle in.
Love this location. Clean and comfortable.
Sincerely, Nina Garcia. Please pass my compliments to the manager.
- Cleanliness
- Helpful staff
- Location
User's recommendation: check with manager before show starts. this is low volume guests. it has happened to me before.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Not happy with recording...wanted Iive person..need to request refund...can't understand what I have to use 100 characters.
Preferred solution: Refund of Club
User's recommendation: Don't bother calling..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
Cancellation of subscription isn't needed. Thanks for all.
I moved out of the area, went back to my country, and need it to be cancelled immediately. Thanks.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMerch unavailable you story 5
Instructed by an automated service to use email did assistance to rectify any and all concerns and you'll be contacted in 72 hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenwood, Indiana
I have been blocked from regal websites...
This is for regal Shiloh crossing Avon Indiana
I have been blocked from regal websites on my android phone. The website email address is not valid. I had a chat going but I don't pay $5 for assistance.
aObbe90cfcOlfa13 is the code at the bottom of the block.
I had an account for years then a couple of years ago it said I was too young for an account.im69yrs old all my info is the same
- Too hard to access free customer service
Preferred solution: Unblocked from website and be able to use my regal account without being told I am too young. I am 69
User's recommendation: Go through alternate sites like AARP
Cranston, Rhode Island
Refund tickets
Try to call
Ordered tickets from the wrong place, so I didn't go. I went somewhere else, so could you please refund my money?
- Yes
Preferred solution: Full refund
Cranston, Rhode Island
Refund
Ordered a ticket from the wrong place, so we didn't show for the movie. So could you please refund my money?
Preferred solution: Full refund
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