Regal Cinemas Reviews

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Regal does not keep their word

We purchased tickets to see venom 2. The person at the ticket counter told us the theater had no air conditioner but if we became too uncomfortable we could return for a full refund or movie pass. We immediately felt that it was too hot to watch a movie in the theater. It was suffocating. We went to the front counter and were refused a refund. The manager said there was nothing she could do. We were told by staff we would and this is the only reason we purchased the tickets thinking if it was too hot we would get a refund and were refused our tickets. Nothing was done to help our situation.
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ID
#2932531 Review #2932531 is a subjective opinion of poster.
Location
Midland, Texas
Loss
$60
Preferred solution
Full refund

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New Reviewer

UNlimited Membership Refund

Last weekend, following up to an email offer for $60 off on an annual unlimited membership, I bought two memberships, for me and wife with numbers: 6006 49** **41 647* *** and 6006 49** **82 053* *** for Nelson and Maria Ferreira. 19448 LA Serena Drive Estero Florida, 33967. We bought the chea[est membership as it covers our movie theatre Regal Coconut Point 16. THe app shouweed movies bit when we got there the movie was is closed and no info of when it will come back again. For that Reason, I am requesting a refund of our membership with wa paid with a Regal gift crad for my wife Maria Ferreira and a combination of gift and credit card for Nelson Ferreira. I would appreciate your confirmation of refund and response ASAP so tha I do not need to file a grievance with my credit card. Thanks

User's recommendation: Be careful, they sell and announce fimls on theaters that are actually closed.

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ID
#2926346 Review #2926346 is a subjective opinion of poster.
Location
Estero, Florida
Loss
$331
Preferred solution
Full refund
New Reviewer

Need to cancel my membership

Cant afford at this time my funds have changed and I cant afford any xtra right now I need to cancel my subscription
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ID
#2918443 Review #2918443 is a subjective opinion of poster.
Location
Waterbury, Connecticut
Preferred solution
Cancel subscription
Buyer beware Regal Unlimited. You are locked in For 12 monthly payments, supposedly after that you can cancel. I am on month 6. The customer service is the worst! There is really NO CUSTOMER SERVICE as you are forced to write a message within the Regal website under...
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ID
#2917035 Review #2917035 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

To cancel my subscription

Want to cancel my Regal Crown Club membership. Don't go to movies enough to make it worth paying a subscription fee each month.

User's recommendation: Impossible to speak directly to a representative for assistance.

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ID
#2913122 Review #2913122 is a subjective opinion of poster.
Location
Lake Wales, Florida
Cons
  • Poor corporate customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Cancel unlimited

An automated system says i have to email. I need to talk with someone because I want to cancel my subscription and they were supposed to charge me the 30th of September but they charged today. So I want my money back.
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ID
#2912687 Review #2912687 is a subjective opinion of poster.
Location
Sarasota, Florida
Regal Cinemas - Refund for 3 movie tickets.for 925**** @3:45 pm Jungle. ruise
I order online... I picked Starlight in Charlotte NC and when ticket was issued it was for Birkdale. We went to Starlight and the individual scan and told us Theater 3 so we went to set down for the showing at 3:45pm. The movie theater 3 was playing Guy and we went to...
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ID
#2906673 Review #2906673 is a subjective opinion of poster.
Location
Concord, North Carolina
New Reviewer

Cancle the regal pass for the raajhashree@***.com

Hi..please cancel the regal subscription for raajhashree@***.com As that gmail got cancled i m not able to open the account after lockdown.please try to refund the amount.i didnt see any movies in it after lockdown.kindly reply
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ID
#2891569 Review #2891569 is a subjective opinion of poster.
Pros
  • Sound
Cons
  • Cost
Loss
$300
Preferred solution
Full refund

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New Reviewer

CHARGES

STOP stealing my money! You "supposedly" canceled my account months ago but EVERY month you're stealing $22.98 from me.

User's recommendation: Regal NEVER stops charging you a monthly fee even long after your yearly subscription ends.

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ID
#2888566 Review #2888566 is a subjective opinion of poster.
Location
South Plainfield, New Jersey
Loss
$161
Preferred solution
Full refund

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New Reviewer

Refund

Regal Cinemas - Refund
I bought movie tickets and was not available to make it. Drove a hour and 20 minutes to talk to a manager there, because your 888 number is not answering, to just find out I couldnt get a return because it was the next day already. They told me to reach out to you via message or email. Its been more than a week and I would like my refund for $41.
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ID
#2882839 Review #2882839 is a subjective opinion of poster.
Location
Sacramento, California
Pros
  • Good movies
Cons
  • Customer service
Loss
$41
Preferred solution
Full refund

I want to cancel my subscription

I want to cancel my subscription And I dont have the option to do so there should be an option to cancel
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ID
#2870973 Review #2870973 is a subjective opinion of poster.
Location
New York, New York

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New Reviewer

I need to my refund please

I am trying to get a hold of a person who is understanding about regal unlimited please Im need to see if I can get a refund
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ID
#2870239 Review #2870239 is a subjective opinion of poster.
Pros
  • Comfortable seats
  • Nice facilities
  • Cleanliness of facility
Cons
  • Disappointed in policy
  • Full refund
Loss
$95
Preferred solution
Full refund
New Reviewer

Locked out of theater

Have confirmed tickets through fandango.com - locked out of theater despite confirmed tickets. Very unhappy with experience.
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ID
#2866970 Review #2866970 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Stop my memership

Update by user Sep 13, 2021

Unable to stop automatic payments.

Original review posted by user Sep 13, 2021
It's impossible to cancel automatic payments on Regal movie app. I've called Regal and am waiting for them to call me back. Very unhappy with the process.
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ID
#2866843 Review #2866843 is a subjective opinion of poster.
Service
Regal Cinemas Customer Care
Cons
  • Customer service very poor
  • Poor handling of issues
  • Terrible service
Preferred solution
Cancel automatic payments.

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Verified Reviewer
New Reviewer

Bad service

Serious noise interuption from fire system and poor service. Emailed Regal no response at all.. Will next go up any excutive I can find there

User's recommendation: dont go.

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ID
#2864357 Review #2864357 is a subjective opinion of poster.
Location
Greenville, South Carolina
Cons
  • All
Loss
$50
Preferred solution
Full refund