Unclaimed
Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
807
TOTAL REVIEWS
75.9K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
New Reviewer
Unable to access unlimited ticket on app
IThis is the second time in two weeks that my husbands forever email and password are not recognized on the Regal App. It is supposed to be a simple matter to get a ticket with this app, especially since it is paid for! We are extremely unhappy with the inability to contact anyone who can fix this, either by phone or email. Will someone please tell us the secret code for this to work?? Aargh!
User's recommendation: I can’t rate something that doesn’t work.
ID
Location
Bend, Oregon
Pros
- Nice facilities
- Close
Cons
- Poor handling of issues
Preferred solution
Deliver product or service ordered
New Reviewer
Need to cancel
Phone number is no good. Transfers to unknown language and hangs up. Tial *** and I'm more pissed now. Thanks for nothing
User's recommendation: Looks like I'm going to have to go to the theater. Very pissed now.
ID
Location
Vancouver, Washington
Preferred solution
Cancel my unlimited
New Reviewer
Went to see no time to die. The theater was feeling cold. Spent $30 and two hours freezing because I did not want to miss any of the movie. Complained to the manager when we left the theater and he said he would refund money and asked for the tickets. My husband stated...
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ID
Location
Frederick, Maryland
Loss
$35
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint
Spent two hours in a freezing cold theater. When I asked for my money back I was told they could buy without the tickets which my husband had just thrown away. The manager said they would not refund without the tickets and they would not get them out of the trash to do the refund.
User's recommendation: Not to go to this theater.
ID
Location
Baltimore, Maryland
Loss
$35
Preferred solution
Full refund
New Reviewer
I am trying to get God is not Dead We the People shown in Bakersfield for about 50 people
Please contact me I have tried this way for a month. The third time.please call me! Call Me Sandee Senior 661303**** I need to talk to someone!
ID
Location
Bakersfield, California
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
On 8-10-21 while taking grandkids to the movies, The Jungle Cruise, was charged approx. $167 for one soft drink, which I realized the next day when I checked my bank as I used my debit card. Could not get to anyone at the local cinema, so I went down there on that...
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ID
Location
Jensen Beach, Florida
Pros
- Movies offered
Cons
- Bad customer service and failure to honor discount
- Poor planning and counter staff
- Corporate customer service
Loss
$167
Preferred solution
Full refund
New Reviewer
Regal pass issues
I did no sign up to start the movie pass again, but Regal has been billing me for the past 4 months and I am not going to movies. Stop the billing and reimburse me for the last 4 months or send me movie tickets/pass equal to the amount already paid. Pass # 600649****65372**** Thank you Don Chobanian 1471 la Habra Dr San Marcos CA 92078 602 349-****
ID
Location
San Marcos, California
Pros
- Nice theaters
Loss
$96
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund on one ticket
My friend and I bought 3 tickets but we wont be using one I would like a refund one that one ticket the movie is today.
User's recommendation: Cool.
ID
Location
North Little Rock, Arkansas
New Reviewer
Unlimited cancellations
My credit card was used for this account without permission. I have tried and fail to contact somebody for over 2 weeks with regard to this I am very upset and this needs to be taken care of immediately
ID
Location
Simpsonville, South Carolina
Loss
$45
Preferred solution
Full refund
New Reviewer
Never got a chance to watch bad attitudesbad customer service
Want a refund bad ustomercustomer service bad attitude horrible experience refund of 40 dollars bernetta darisaw 3008 sw 20th st apt 101 ocala fla 34474 didn't get a chance to enjoy or watch movie
User's recommendation: None bad experience.
ID
Loss
$40
Preferred solution
Full refund
New Reviewer
Unlimited Subscription
Regal has the worst customer service I have EVER experienced. Not only is the information they offer confusing and inaccurate, the delay in response time is significant. My average response time with them for questions and concerns has been 5-7 DAYS. They closed their customer service call center so the only way to reach them is by email.
User's recommendation: Stay Away.
ID
Location
Charleston, West Virginia
Pros
- Low price
Cons
- Horrible customer service
Loss
$40
Preferred solution
An answer to my questions. The responses so far have been inaccurate information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnlimited
My payment was processed however I still do not have access to the Regal on limited movies. I am not able to see movies on an unlimited basis even though I have paid good hard earned money
User's recommendation: Don’t do business with them.
ID
Loss
$200
Preferred solution
Full refund
Card not working
I went to see No Time to Die on October 10th. When I paid for the ticket gave the card to the agent it didn't register for the credit. I tried to do it on your website it did Not work because I couldn't read the numbers on the ticket. Could you please credit me and sent me a new card. Thank you, Anthony Puchta
User's recommendation: They were very fast in getting to you.
ID
Location
Brooklyn, New York
New Reviewer
Ticket cancelation
I would just like to cancel my ticket purchases for the 6:00 pm showing of the movie Dune on today October 21st.
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBeing charged even after canceling the membership and got a confirmation email
being charged even after canceling the membership and got a confirmation email from regal team. NO one reply to emails or answer calls
User's recommendation: Avoid Them!!!!
ID
Location
Washington, District Of Columbia
Loss
$100
Preferred solution
Full refund
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