Regal Cinemas - Complaint
I went to the movies with myself and my two children to see toy story 4. We want to see the 1:55 PM show We ended up having to pay extra for the tickets I donโt even know why we had to pay extra but the woman that sold us our tickets said that we have no choice we have to pay extra for this experience.
45 dollars for an adult and two children is ridiculous.
We wanted to get the toy story popcorn and pop combo that you guys have they were out of it so I asked for a discount on my popcorn and drink that I had to purchase did not receive it The man at the counter was so rude. Today I spent $70 for absolutely nothing I will never go back to a regal cinema theater ever
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Full refund.
Regal Cinemas Pros: Reclining chairs.
Regal Cinemas Cons: Customer service.
Location: 1 Galleria Dr, Buffalo, NY 14225
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Comments
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Assuming you went the same day you posted this, you saw the RPX version of the show, which is just Regalโs version of IMAX. You could have waited half an hour and gone to the regularly priced 2:25pm shoe, but you chose not to. You basically insisted on watching a special format show when there were plenty of other options and are now complaining when you made that choice.