Not resolved
Customer service

What's the point of having assigned seating when there are other people in your seats upon your arrival? Are you supposed to make a big deal out of it, and force the offending patrons to move?

In my case, it was a Tuesday at 1:30 and the theater was very empty, so I just went up a row. But shortly thereafter, two more people came in, and I think we ended up in THEIR seats. I don't know because they made no issue. I would have been really upset if the theater had been full and ran into the same scenario.

Will the theater then have to resort to ushers? I don't think so, so I will stay away from this complex in the future.

Review about: Regal Cinemas Movie Theater Facility.

Reason of review: No policing of policy.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of supervised reserved seating, Mandatory reclining seats.

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If someone came was in your seat then you should have notified the staff so they could properly handle it.

to Anon #1446839

You can bet I would have notified staff if I actually got pushback or I had no other seating option. But with the theater being as empty as it was, I guess I’m just whining...just sayin.

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