Unclaimed
Regal Cinemas
Reviews and Complaints
1.2M
CLAIMED LOSSES
872
TOTAL REVIEWS
79.8K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHad trouble claiming offer
Could not claim an offer in the app as advertised, so I tried contacting them, which is difficult to find a number or email. I finally did hear back with an explanation, and they asked how I wanted to proceed. I sent my answer right back, but it's been 2 weeks and I have not heard back again.
User's recommendation: Not sure I can recommend others to do.
ID
Pros
- Service
- Locations
- Variety
Cons
- Slow responses from customer support
- App not easy to use
- Hard to contact customer support
Loss
$60
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal unlimited account
I signed up for the 90 day unlimited movie pass September 11th and I got an email on October 11th stating my monthly fee couldn't be collected. I shouldn't be making a payment until December 11th.
ID
Location
Pinellas Park, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI’m being charged and I can’t go …
Update by user Oct 08, 2021
Ifk
Original review posted by user Oct 08, 2021
I want to stop payment to my checkbook!!!! The week after my husband bought this the theater closed because of the pandemic, they reinstated and started withdrawing after the theater opened. My husband has NOT and I repeat NOT been able to go to the movies Were TOO far behind on our monthly bills and the last thing we need is a payment coming directly out of our checking account. PLEASE CONTACT ME SO I CAN GET THIS PAYMENT STOPPED!! (864) 630-**** User's recommendation: Don’t buy.
ID
Pros
- At the movie theatre customer service is great
Cons
- Billing department mistakenly charges multiple times
Loss
$350
Preferred solution
Full refund
I’m very upset
I purchased tickets on the regal app but did not receive them however the money came out of my account I can prove it and I want a refund ASAP I purchased tickets online for the 6:40pm showing of the saints of Newark at farmingdale imax on Michael street in farmingdale when I got to the theater they said I did not have tickets so I purchased them again in person however the next morning the original purchase was out of my bank account so I have paid over 200 dollars for 7 tickets to the same show I want a refund ASAP
User's recommendation: I have been pre purchasing tickets for years online this has never happened before.
ID
Location
East Farmingdale, New York
Loss
$201
Preferred solution
Full refund
Not a good experience would like a refund
They was rude and after I paid my money I didn't get enjoyable experience they made it difficult getting in to enjoy the movie I had purchase a year pass unlimited movies
User's recommendation: No not all.
ID
Location
Orlando, Florida
New Reviewer
Cancel my regal unlimited subscription NOW
Why is the customer call center shut down?!! Quite convenient when people want to cancel their subscription. Then using email as the only means to get a hold of uguys. And at a delay on top of that! All the while uguys are still taking our money. Shame on you! These tactics will not be tolerated. Cancel my unlimited subscription NOW!
ID
Loss
$22
Preferred solution
Full refund
Want to cancel and can’t reach anyone
Cant reach anyone to cancel Im getting the run around for something I didnt sign up for!!! And being charged 34.95!!! I can even speak to anyone!
ID
Location
New Bedford, Massachusetts
New Reviewer
Tickets with no PIN number
I have movie tickets for Regal theater and I tried to reserve seating to use them and they asked me for PIN number to reserve seating. These tickets have no PIN number. And the has no expiration date
ID
Location
Long Beach, California
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal does not keep their word
We purchased tickets to see venom 2. The person at the ticket counter told us the theater had no air conditioner but if we became too uncomfortable we could return for a full refund or movie pass. We immediately felt that it was too hot to watch a movie in the theater. It was suffocating. We went to the front counter and were refused a refund. The manager said there was nothing she could do. We were told by staff we would and this is the only reason we purchased the tickets thinking if it was too hot we would get a refund and were refused our tickets. Nothing was done to help our situation.
ID
Location
Midland, Texas
Loss
$60
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUNlimited Membership Refund
Last weekend, following up to an email offer for $60 off on an annual unlimited membership, I bought two memberships, for me and wife with numbers: 6006 49** **41 647* *** and 6006 49** **82 053* *** for Nelson and Maria Ferreira. 19448 LA Serena Drive Estero Florida, 33967. We bought the chea[est membership as it covers our movie theatre Regal Coconut Point 16. THe app shouweed movies bit when we got there the movie was is closed and no info of when it will come back again. For that Reason, I am requesting a refund of our membership with wa paid with a Regal gift crad for my wife Maria Ferreira and a combination of gift and credit card for Nelson Ferreira. I would appreciate your confirmation of refund and response ASAP so tha I do not need to file a grievance with my credit card. Thanks
User's recommendation: Be careful, they sell and announce fimls on theaters that are actually closed.
ID
Location
Estero, Florida
Loss
$331
Preferred solution
Full refund
New Reviewer
Need to cancel my membership
Cant afford at this time my funds have changed and I cant afford any xtra right now I need to cancel my subscription
ID
Location
Waterbury, Connecticut
Preferred solution
Cancel subscription
Buyer beware Regal Unlimited. You are locked in For 12 monthly payments, supposedly after that you can cancel. I am on month 6. The customer service is the worst! There is really NO CUSTOMER SERVICE as you are forced to write a message within the Regal website under...
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ID
Location
Miami, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo cancel my subscription
Want to cancel my Regal Crown Club membership. Don't go to movies enough to make it worth paying a subscription fee each month.
User's recommendation: Impossible to speak directly to a representative for assistance.
ID
Location
Lake Wales, Florida
Cons
- Poor corporate customer service
Preferred solution
Deliver product or service ordered
New Reviewer
Cancel unlimited
An automated system says i have to email. I need to talk with someone because I want to cancel my subscription and they were supposed to charge me the 30th of September but they charged today. So I want my money back.
ID
Location
Sarasota, Florida
I order online... I picked Starlight in Charlotte NC and when ticket was issued it was for Birkdale. We went to Starlight and the individual scan and told us Theater 3 so we went to set down for the showing at 3:45pm. The movie theater 3 was playing Guy and we went to...
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ID
Location
Concord, North Carolina
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