Elizabeth A Rze

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Verified Reviewer

Tickets issue

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No one has responded to my issue about my daughter not viewing the movie that she was supposed to watch. Please contact me at 954881****. Otherwise I will not ever visit Regal again. Thank you for your time
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Loss:
$9

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Mechanicsville, Virginia

Pissd

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Regal Cinemas - Pissd
I had a bad experience on Wednesday Watching gran turismo people in there texting and gum on seat I was sitting in Maybe some free tickets tommakeup for it would be nice 804682****
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Resolved
Jennifer B Hyy

Resolved: I have not received my refund

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Incident at arbor place regal Sunday august 287th still havent received any correspondence from corporate about a refund
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Loss:
$25

Preferred solution: Full refund

Brooke Barwick B

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Verified Buyer
|

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Verified Reviewer
| map-marker Knoxville, Tennessee

Unhappy experience

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Regal Cinemas - Unhappy experience
Regal Cinemas - Unhappy experience - Image 2

Couldn't get service or what was ordered. Last to place order in theater, llast to order.

I had to raise hand. I had to ask multiple people to just get butter on popcorn that I ordered and refused. I was given the runaround on popcorn. Told couldn't get popcorn issue fixed and if wanted popcorn with butter, i had to leave and go to bar to purchase.

I didn't get what i ordered and i don't feelI should have ti leave theatre and speak to four people to not have resolved. I missed over a 1/3 of movie, while my 2 family members in there without me on family day.

I could get my ticket amount refunded only if I remained in lobby or left. Manager woukd only give me first namw and kept pointing to name tag that he wasn't wearing.

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Preferred solution: Full refund

Shreya Aot
map-marker Gainesville, Georgia

Problems with Unlimited

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My friend & I needed help setting up Regal Unlimited & no one would respond to us. Do they not want Unlimited customers? Why cant they respond (at least via email?)
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User's recommendation: Provide a customer service number

Mike D Rbp

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Verified Reviewer

You can’t contact Customer Service. Before they allow you to call, you must get a verification code sent to your email. After you do that and call, they say they can’t answer your call.

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Had a question about my unlimited account. Nothing on the website has any contact information. You have to Google for a Customer Service number; and then they just give you the run-around you never talk to anyone. Scam operation. Obviously they not only want to dissuade you from calling, but they also make it impossible to actually talk with someone. Ill say I again- scam operation.
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Cons:
  • No customer service

Preferred solution: Customer service

User's recommendation: Don’t join/ there’s no customer support- ANYWHERE.

Anonymous
map-marker Fort Wayne, Indiana

No refund.

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I have been trying to cancel the app for a few months now have reached out through customer support my problem is still not solved Im getting charged every month for an app Im not even using I need a refund
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Anonymous
map-marker Austin, Texas

Cancelled tickets

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I am extremely upset! We pre ordered tickets to see Meg in 4d and have family coming down 3 hours away just to share this experience with us and last minute our tickets are cancelled without warning because a different movie is taking its place!? That is so upsetting and shouldnt have happened. How will you fix this? I now have to explain to several children why the 4d movie they want to see isnt happening! Due to me working all weekend this was the only time I could make it happen for everyone!
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Anonymous

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Verified Buyer
| map-marker Whittier, California

I have not been able to get in contact with customer service via email or phone.

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Regal Cinemas - I have not been able to get in contact with customer service via email or phone.
I have not been able to get in contact with customer service via email or phone. I have been trying for 2 hours to get a refund on some tickets & have not been able to get any help. The website keeps freezing and the phone line is having technical issues.
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Michael R Fqt

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Verified Buyer
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Verified Reviewer

Refund

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Regal Cinemas - Refund
Didn't get posters that I ordered and emailed many times no response they sent to wrong address then it was returned I texted them the correct address I it's been 2 months of waiting I paid for the shipping and used 9000 points I saved up
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Loss:
$9

Preferred solution: Full refund

Michael B Pam

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Verified Reviewer

Points !!!

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I spent $75 at regal but I didnt use it through my app and I tried uploading to my app yesterday twice and it said excepted but when I woke up this morning I still do not see my 7000 points
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Loss:
$50
Pros:
  • Pros if they have a creat customer service
Cons:
  • But theres seats suck i spilled my drink all over my pants

Preferred solution: Thousands of points on my Regal account

User's recommendation: Make sure you order online to get your moneys worth

Sarah A Fxp

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Verified Buyer
| map-marker New York, New York

Refund never received

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Regal Cinemas - Refund never received
My order was WRS3L7N, I submit a refund and never got it back , this was July 17. Now its July 31. Contact me at 609289**** , I would like to have my money back. Its horrible that I havent gotten back its been 2 weeks, horrible service.
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Loss:
$80

User's recommendation: Refund was horrible never got my money back

Anonymous
map-marker Denver, Colorado

Horrible theater, continued horrible experiences

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They are out of everything including water, there are almost no concessions to purchase at stand and at bar. Impossible to contact customer service. Floors are absolutely filthy. Fire alarm pulled in middle of movie cancelled all viewing for rest of day and no refund was offered. Rude employees on top of the rest of the mess.
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User's recommendation: Find a different theater

Reiss Yxs
map-marker Dalton, Georgia

Didnt pick up the phone and not refunding me

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there website was broke when i tried to recieve my refund they are responding to emails and arent picking up the phone
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Blake M Atd

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Verified Reviewer
| map-marker Mount Pleasant, South Carolina

Terrible

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Regal Cinemas - Terrible
The Regal cinemas in town center in Mount Pleasant SC is terribly warm with AC issues. Bathrooms are gross, no napkins even in dispensers by the cafe, floors are dirty, long wait lines, screen in theater 3 has marks on screen that differ in colors. I will not spend another dime at this outdated and cheap theater.
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Loss:
$45
Pros:
  • Theater with moves
Cons:
  • Terrible all around quality

Preferred solution: Full refund

User's recommendation: Not worth it

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