Anonymous
map-marker Washington, District Of Columbia

Regal Cinemas Online Account

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Good evening. I believe I already have an online account. Is there a way you can check? Thank you. I have not received a response to my question above.
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Kindle Kob
map-marker Lacey, Washington

Cannot print tickets that I bought on-line

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I bought tickets for a premier showing and could not print them out. I called the Regal Cinema customer service number, and it was a recording. After numerous attempts, I was able to talk to a live person who said I could print them out at the theater. I did. All was good.
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User's recommendation: Don't call the 800 number for Regal. look up and call the specific site.

Anonymous
map-marker Naples, Florida

Expect credit

In October 2023 I call and request to put my membership on hold for 3 months while I travel to Puerto Rico. For my surprise you keep charging these months. Now I need to go back to Puerto Rico for a couple of months again and I want to hold my subscription. Can u give me a credit for this months and hold my subscription this 2 months?
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Maureen B Qlw
map-marker Orchard Park, New York

Complaint about promotion

The promotion was get $15 concessions with $50 gift cardI used it to buy a large popcorn.which was $5.77..I asked the girl if the balance would be there when I came back next weekshe said yesI came back this weekNope.my $9 credit gone..THEN I was told I had to USE THE SAME DAY.they should have told me that
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Loss:
$9

Preferred solution: Full refund

Marylou D Lek

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Verified Reviewer
| map-marker San Antonio, Texas

Dissatisfied

You all are so hard to get ahold of and then want to charge me to receive a call back. I need my ticket emailed to me that I purchased online. Money already came out of my bank account
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User's recommendation: Very hard to get a hold off for refunds or errors

Timothy L Zgw

No contact

Customer service is not available for consumer needs. I tried to call two numbers for customer service and neither answered so I had to email. Nothing is immediate for regal concerns.
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Cons:
  • Not available when needed

Preferred solution: Cancel membership

User's recommendation: If you need something done, it won’t be immediate

Hubert L Oen

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Verified Reviewer

Horrible Customer Service

Don't We are a part of a school who's been trying to book a group viewing for weeks. We are literally trying to give them money For a multi-billion dollar company, they are just inefficient at every level. How hard is it to just send an invoice. We gave them the date, the time, the location and amount of people. All they have to do is send a bill. They've just lost tens of thousands of dollars of business because of the lack of urgency. No body picks up the phone. They don't respond to emails. No wonder movie theaters are a dying industry.
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Pros:
  • No pros

Preferred solution: Deliver product or service ordered

User's recommendation: Don't Choose Regal.

Ganesh Wvi

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Verified Buyer
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Verified Reviewer

Cancel my ticket

Regal Cinemas - Cancel my ticket
I have booked ticket on Friday instead of Thursday. So Please do cancel my ticket and code is WP4DQCS.
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Preferred solution: Cancel ticket

Tranae Rky

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Verified Reviewer
| map-marker Lexington, Kentucky

Question on a movie can get no help from anywhere

I want to know regarding Port Charlotte Floridas regal Cinema theater. If the movie is still playing, I will survive on Tuesday, February 13 as it was advertised in a coming attraction and if so what time thank you.
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Ben O Qnd

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Verified Reviewer

Zero customer service.

It is impossible to contact anyone even now I cannot send this message. I need one hundred symbols so as to make it impossible to talk to a human being.
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Loss:
$2199

User's recommendation: Do not join if you are elderly.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Payment

Regal Cinemas - Payment
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I recently upgraded my IPhone To IPhone 14pro Max I still have the regal app, For some reason its not accepting my payment to buy tickets . My monthly account is paid for the month. Not receiving my discount and not letting me proceed to the next payment Also had to come out of pocket to pay for Excorcist this on the 10-1-23
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Anonymous
map-marker Long Beach, California

Email from them about Cineworld

Nothing happened. I kept getting sent back to start over. No one ever on live chat, email, text or anything. They said a payment was received. Nothing showing up so far.
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User's recommendation: Good luck getting help.

Eric R Hli

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Verified Reviewer
| map-marker Portland, Oregon

Unlimited account stop working

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In checking in ticket line my Regal Unlimited wasnt working and no staff could help me with my Regal Unlimited account.
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MaryJo G Dji

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Verified Reviewer
| map-marker Richmond, Virginia

Why the regal app doesn’t show confirmation but Credit card is listed on my account?

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I signed up on the regal app yesterday. Email from regal said I was confirmed. As I said credit card is listed on app under my account. But the app has my picture, but not able to be used regal unlimited app.
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User's recommendation: Signing up for Regal unlimited is a Pain and no one wants to assist you. They just want to charge you more.

Donald S Wyv

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Verified Reviewer

Cancellation of unlimited membership

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Not able to speak to someone about my issue. I wanted to cancel my unlimited movie subscription. I should be able to do that myself on regal app instead of trying to contact customer service.
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Preferred solution: Full refund

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