Unable to speak to someone

Regal Cinemas - Unable to speak to someone
Yes I called about ten times because my mom got sick and we couldnt attend the movie and no one ever answered to refund or give a credit for the tickets. I called about ten times and was never able to speak to a human being so I just lost the 65 dollars.
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ID
#3867259 Review #3867259 is a subjective opinion of poster.
Location
Conshohocken, Pennsylvania

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Verified Reviewer
New Reviewer

App not working

I use a new IPhone 15.6.1 and the Regal app, even after downloading from Apple Apps keeps asking me to update. Then crashing. I am a monthly subscriber and I want to quit if this does not work.
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ID
#3863552 Review #3863552 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$13
Preferred solution
Deliver product or service ordered

Because I'm one pissed off customer

I dont know what yall have done with my account and tried my best to explain that yall drafted from my account double got credit for one and not even the amounts you withdrew. I just dont understand!!!
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ID
#3862362 Review #3862362 is a subjective opinion of poster.
Location
Dillon, South Carolina

Failed Customer Support Request

I have not received any response from Regal on my request. I am not sure what happens next. This is getting frustrating.
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ID
#3855135 Review #3855135 is a subjective opinion of poster.
Location
El Dorado Hills, California
New Reviewer

Sent me back to the same place

It asked me call the same number as I called to go to website from where I got this number to begin with.
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ID
#3853006 Review #3853006 is a subjective opinion of poster.
Location
Concord, California
Preferred solution
Talk to customer service

When app doesn’t work it won’t answer for a few days when you need a solution for the movie you were going to

I couldnt get the app to work until 30 minutes before the show. Need an additional source to handle these type of timely issues
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ID
#3851780 Review #3851780 is a subjective opinion of poster.
Location
Escondido, California

Issues at theater

Went to the theater with tickets try to return them so I could get the ultimate pass and they said I could not do that I asked for a manager the manager said that there was no time for him to come out and talk to me so he had one of the clerks talk to me instead I find it very very awkward that a manager cant find time on a matinee movie in the daytime when theres nobody in the theater to come out and talk to it to a good customer

User's recommendation: Don’t buy tickets on the app.

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ID
#3847861 Review #3847861 is a subjective opinion of poster.
Location
Riverside, California
New Reviewer

Don’t answering customer service calls

Have been trying to Reach someone about this problem for about 2 weeks. I have not heard from anyone yet. Wow
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ID
#3846309 Review #3846309 is a subjective opinion of poster.
Pros
  • Good movies
Cons
  • Always logging me out
Preferred solution
Deliver product or service ordered
New Reviewer

Charge too much for a seat as a unlimited member

They were going to charge me 9.00$ for my seat? For movies for unlimited member. This should not be the price

User's recommendation: Watch your bill.

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ID
#3846223 Review #3846223 is a subjective opinion of poster.
Pros
  • Unlimited regal has great prices
  • Customer service needs to be looked at
Cons
  • Always logging me out
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Cancellation regal

Regal Cinemas - Cancellation regal
You don't let me cancel membership. I need you to contact me. It has been a nightmare trying to contact this people. Show some respect.

User's recommendation: This is the worst.

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ID
#3837235 Review #3837235 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Food
Cons
  • Imposible to contact costumer service
Loss
$300
Preferred solution
Full refund

Charges

I cant get anyone at customer service to fix my problem. I set up regal unlimited with a gift card that has$75 but when I signed him up they ask for a credit even though a account was set up with the gift card. Now I have had 2 monthly payments taken off of my credit...
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ID
#3830784 Review #3830784 is a subjective opinion of poster.
Location
Sherwood, Arkansas

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Verified Reviewer
New Reviewer

Could not talk to a customer service representative.

Bought tickets for the wrong show and could not get ahold of a person to sort it out. Should have bought my tickets at the theater instead of online.
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ID
#3830090 Review #3830090 is a subjective opinion of poster.
Pros
  • Movies
Cons
  • Customer service
Loss
$57
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Concern

I regularly go to we go Bellingham Mass and I feel like it's time to let you know how bad management is towards their workers. It's like almost every time I go there there's multiple teenagers coming into work and I believe her name is Nicole and another manager at the...
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ID
#3828269 Review #3828269 is a subjective opinion of poster.
Location
Bellingham, Massachusetts
Pros
  • Updated theater
Cons
  • Management
Preferred solution
These managers need to be accountable for their actions no excuses.
New Reviewer

In need of a refund