Unclaimed
Regal Cinemas
Reviews and Complaints
1.2M
CLAIMED LOSSES
872
TOTAL REVIEWS
79.8K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
New Reviewer
Unlimited Subscription
Regal has the worst customer service I have EVER experienced. Not only is the information they offer confusing and inaccurate, the delay in response time is significant. My average response time with them for questions and concerns has been 5-7 DAYS. They closed their customer service call center so the only way to reach them is by email.
User's recommendation: Stay Away.
ID
Location
Charleston, West Virginia
Pros
- Low price
Cons
- Horrible customer service
Loss
$40
Preferred solution
An answer to my questions. The responses so far have been inaccurate information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnlimited
My payment was processed however I still do not have access to the Regal on limited movies. I am not able to see movies on an unlimited basis even though I have paid good hard earned money
User's recommendation: Don’t do business with them.
ID
Loss
$200
Preferred solution
Full refund
Card not working
I went to see No Time to Die on October 10th. When I paid for the ticket gave the card to the agent it didn't register for the credit. I tried to do it on your website it did Not work because I couldn't read the numbers on the ticket. Could you please credit me and sent me a new card. Thank you, Anthony Puchta
User's recommendation: They were very fast in getting to you.
ID
Location
Brooklyn, New York
New Reviewer
Ticket cancelation
I would just like to cancel my ticket purchases for the 6:00 pm showing of the movie Dune on today October 21st.
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBeing charged even after canceling the membership and got a confirmation email
being charged even after canceling the membership and got a confirmation email from regal team. NO one reply to emails or answer calls
User's recommendation: Avoid Them!!!!
ID
Location
Washington, District Of Columbia
Loss
$100
Preferred solution
Full refund
Unnecessary Card Charge
I am being charged twice to have regal unlimited when it should be one. I need to resolve this issue because I like having the membership, but I shouldn't have to pay twice.
ID
Location
Patterson, California
New Reviewer
Unlimited account Says I have not paid monthly payment
Kkkkkkkkkkkkk said she was just fine with that you didnt even know what you said about it lol I guess she just got a call back in the middle room and she didnt even know she was just hanging out lol she said she was just trying so she didnt even know she was asleep so she didnt hug her back lol she said I didnt know
User's recommendation: Not a one.
ID
Location
Bowling Green, Kentucky
Loss
$25
Preferred solution
My unlimited pass that I payed for and to have someone take a look at y’all’s Regal App for future purposes
New Reviewer
Move to another state.
Hello Regal Support Team, How do I upgrade my Regal Unlimited Card to avoid surcharges? I move to Maryland from Louisiana.
ID
Preferred solution
Upgrade unlimited membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal unlimited subscription
I think it's crazy that they charge 25 dollars and won't let you cancel when You need to. I have emailed several times.
User's recommendation: Don't bother.
ID
Pros
- Nice facilities
- Cleanliness of facility
- Reclining chairs
Cons
- Unlimited very horrible
Loss
$25
Preferred solution
Full refund
New Reviewer
I paid and picked wrong time
Im calling the number And no one is answering. I paid for my tickets already. And I picked the wrong times
ID
Location
Buffalo, New York
Cancellation of Regal Unlimited Movie Plan
Dear Sirs: please cancel my plan until further notice, I can't afford it, nor have I found the time to go to the theater. Thank you James A Larkin I can't find a place on their app for the option to cancel, nor can i find it on their site.
User's recommendation: beware.
ID
Location
Watertown, New York
Need to upgrade my tier
YES! Firstly, I was charged 20,000 points for a movie I never went to see at Hollywood in TN. Secondly, I was overcharged because I needed to cancel my Tier 1 to upgrade to a Tier 2 plus member in my new TN area. The Tier 1 was finalized at the end of the month, yet it charged my account for the next month. Then, my Tier 2 charged for the new account AT THE SAME TIME. Thirdly, I have had problems logging into my account so I need to simply have them take my phone # at the counter. This doesnt update my movies in the APP. The managers are trying to help but its been a really tough journey. What is this? What can I do? (828)800-****
ID
Location
Louisville, Kentucky
I never signed up for this!!! And I haven’t been reimbursed
I never signed up for this and couldnt reach them by phone when I did finally two separate caller hung up on me
User's recommendation: A set the phone!!
ID
Location
New Bedford, Massachusetts
New Reviewer
No cash accepted
So Im standing in line for a movie and in the middle of the line they decide to stop taking cash to check the drawer they couldve waited till the line was done. To make it worse the staff pretty much said too bad!
ID
Location
Miami, Florida
Preferred solution
Let the company propose a solution
New Reviewer
Refund on Regal Unlimited subscription
Keeps being sent to a automated message that hangs up on me while I have bin trying to contact them for days
User's recommendation: Wouldn’t recommend.
ID
Location
Douglasville, Georgia
Loss
$100
Preferred solution
Full refund
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