Regal Cinemas Reviews

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Regal Cinemas Gift Card Review

I came at 12pm to purchase a gift card and waiting until 12:15 for someone to clock in and assist me. The door hours say 12pm to 10:40pm.
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ID
#701364 Review #701364 is a subjective opinion of poster.
Location
Miami, Florida
Reason of review
Poor customer service
New Reviewer
Recently my local Regal Cinema enacted a policy I was told is corporate level to ban customers carrying legally licensed hand guns from entering the theatre. I was told this as I was being asked to leave the theatre because I was honest about it when asked if I was...
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1 comment
#1217129

You're absolutely right. Moreover, many of the theaters - including Pburg and Easton - don't even check bags during the week. I was unaware that crazed gunmen only struck on weekends.

ID
#690311 Review #690311 is a subjective opinion of poster.
Location
Phillipsburg, New Jersey
Reason of review
Corporate policy

Other Product Review

Just going to see a movie, I was rudely asked to give my bag for search, my purse is a cell phone holder and wallet. This is an extreme invasion of privacy for what. The other female patrons with much larger handbags weren't asked for a search, just for being a teenager. That is prejudice and I can assure you the carmike theatres will be getting my money and patronage now.
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ID
#685871 Review #685871 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Bad quality

Other Product Review

In lieu of the recent shooting in nashville, tn i found the police outside in the parking lot talking. This was one of the evenings during the week. On the weekend was purse was inspected and plenty of police. Why was during the week any different
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ID
#685222 Review #685222 is a subjective opinion of poster.
Location
Bryson City, North Carolina

Regal Cinema Staff Review

Ibam a 68 year old nice perso grandma and when our theater asked to search my purse, small, I was very upset. Noone else was being checked,. Never happened before. Will not return to Regal Cinema stadium 15 again. I will ho where everyone is treated equally.
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ID
#683075 Review #683075 is a subjective opinion of poster.
Location
University Place, Washington
Reason of review
Poor customer service
New Reviewer

Regal Cinemas Sanitary Conditions Review

Walked in w wife and only a couple of people and it was filthy. Dont know how many sesión had come and gone w no cleaning. I took pics of only my row and the one in front of us.
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ID
#671018 Review #671018 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Regal Cinemas Sanitary Conditions
Reason of review
Poor customer service

Redeeming you rfree drink or popcorn

I go to the Hollywood 24 theater in Atlanta GA once a week. This is about the changes in redeeming your free drink or popcorn. It use to be that if you have enough points you would see "free drink or popcorn" printed in bold and large at the top of the ticket. I purchased my ticket today and the cashier told me I had a free popcorn or drink and did I want to purchase one now, I told her not at this. time and what do I need to do since it is not printed on my ticket. She told me I just needed to show my Regal card at the at the counter when I was going to use it. Once in the theatre I changed my mind and went to get the free popcorn She scanned the ticket and my Regal card and when it did not work I was told to go to the service desk and they would help me. I said I have a broken foot and was not getting out of the line. She went and brought back a manager. He asked if I was offered this when I purchased my ticket. I told him yes but not today, then I changed my mind. He told me I have to go back out and get in the line to purchase tickets and they would give me what I needed. I asked him are there any signs out where you purchase your ticket to inform your customer about the change and you would have trouble when you went to use it later, and not I just need to show my card. Once again I held up the line while he went to find someone to help. He came back and I got my popcorn. I was told that this theater was one of the theater testing this system. If this is what you will use and you make the customer run around to different desks most people would just say forget it and pay for the item, maybe this is what Regal is trying to do. I will just start using a different theater that is not Regal.
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ID
#657779 Review #657779 is a subjective opinion of poster.
Location
Norcross, Georgia
Reason of review
Regal's policy about changes to redeem free popcorn or drink.
Preferred solution
Let the company propose a solution

Cinema Atmosphere Review

Trying to take in a movie after working on May 5th 2015. Just say I was not able to enjoy the movie because of the crying babies and Kids running around. It's very distracting when the babies and kids are distracting you.
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ID
#632553 Review #632553 is a subjective opinion of poster.
Location
Mableton, Georgia
Reason of review
Bad quality
New Reviewer
I am the child of a member of our military. My mother is retired and when we tried to get a military discount at our local theaters they said that it was only offered for active duty military. This personally upsets me because it makes me feel as if Regal has neglected...
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2 comments
#1175002

You have an entitled attitude. This business is giving back to troops, which is better than most, and you have the nerve to complain?

Seriously, you are not entitled to any discount as a child if a veteran. An attitude of being grateful they give a discount to active service would be better than what you wrote here.

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ID
#627657 Review #627657 is a subjective opinion of poster.
Location
Springfield, Virginia
Pros
  • Movies offered
  • Location
  • Seats
Cons
  • Discount policies
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Regal Cinemas - Child Ticket Review from San Bernardino, California

I went to go see the rerelease of saw with my family and it turns out that my son was too young to watch it . I purchased the tickets and they told me when I was walking in that he had to be at least 7 but I was never told when I purchased two child tickets . I was refunded my money but I was basically kicked out . I was under the impression that rated r movies were fine as long as accompanied with adult .
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ID
#553424 Review #553424 is a subjective opinion of poster.
Location
San Bernardino, California