Regal Cinemas
Reviews and Complaints
Complaint
My regal unlimited payment wont go through
User's recommendation: You will experience problems with your unlimited service when it comes time to renew when you change a debit card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Islington, EnglandRefund of tickets
My girlfriend and I tried purchasing tickets to Spider-Man 3 times online for the premiere however we didnt receive any tickets. We were still charged for those tickets.
Before the show I went to the theater and talked with the team lead about a refund and he assured me that if I didnt get an email I would be refunded. Having heard that I purchased two tickets again at the actual theater so that I would have tickets. After the showtime started I received the online tickets via email and was charged for them.
Because of this I went back to the theater to get a refund and Im not sure if that same team lead was having a bad day or what, but he said he couldnt get me a refund. I asked to see a manager and he claimed to be one and after I reminded him he was a team lead he snapped and yelled that they wouldnt do anything either and for me to get any sort of refund I would have to go through this process online with customer support.
Need to cancel
Preferred solution: Cancel my unlimited
User's recommendation: Looks like I'm going to have to go to the theater. Very pissed now
Unlimited account Says I have not paid monthly payment
Preferred solution: My unlimited pass that I payed for and to have someone take a look at y’all’s Regal App for future purposes
User's recommendation: Not a one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegal unlimited subscription
- Reclining chairs
- Food choices and friendly staff
- Cleanliness of facility
- Unlimited very horrible
Preferred solution: Full refund
User's recommendation: Don't bother
Cancellation of Regal Unlimited Movie Plan
User's recommendation: beware
Cancel unlimited
I want to cancel my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to my refund please
- Nice facilities
- Comfortable seats
- Cleanliness of facility
- Disappointed in policy
- Full refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaCharged 4 times for the monthly
- Location
- Billing department mistakenly charges multiple times
Preferred solution: Full refund
User's recommendation: Don’t sign up
Ticket issues
Preferred solution: Deliver product or service ordered
User's recommendation: After 15 years of being a loyal Regal customer I would say go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ocala, FloridaNo answer voice call no human didn’t answer the call
Preferred solution: Full refund
User's recommendation: Not so good so far
Billing
- Clean theater
Preferred solution: Need to Talk to a live person & get this billing problem fixed
User's recommendation: Have a Person answer the phone!
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