Anonymous
map-marker Williamsburg, Virginia

Complaint

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Regal Harbour View does not provide any safety for covid during a time when cases are surging in Virginia. They "recommend" that unvaccinated guests wear a mask, but certainly don't enforce it. There is NO social distancing or any other measure being taken to ensure guests' well being. My family and I will NOT be attending any movies at this location or any other Regal cinema for a very long time.
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Anonymous
map-marker Philadelphia, Pennsylvania

My regal unlimited payment wont go through

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I tried to renew my unlimited service many times I emailed they give me answers of what I should have done I did it again and I'm still not able to use my unlimited membership service
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User's recommendation: You will experience problems with your unlimited service when it comes time to renew when you change a debit card

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Islington, England

Refund of tickets

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Regal Cinemas - Refund of tickets
Regal Cinemas - Refund of tickets - Image 2
Regal Cinemas - Refund of tickets - Image 3

My girlfriend and I tried purchasing tickets to Spider-Man 3 times online for the premiere however we didnt receive any tickets. We were still charged for those tickets.

Before the show I went to the theater and talked with the team lead about a refund and he assured me that if I didnt get an email I would be refunded. Having heard that I purchased two tickets again at the actual theater so that I would have tickets. After the showtime started I received the online tickets via email and was charged for them.

Because of this I went back to the theater to get a refund and Im not sure if that same team lead was having a bad day or what, but he said he couldnt get me a refund. I asked to see a manager and he claimed to be one and after I reminded him he was a team lead he snapped and yelled that they wouldnt do anything either and for me to get any sort of refund I would have to go through this process online with customer support.

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Michael B Jpp
map-marker Vancouver, Washington

Need to cancel

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Phone number is no good. Transfers to unknown language and hangs up. Tial *** and I'm more pissed now. Thanks for nothing
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Preferred solution: Cancel my unlimited

User's recommendation: Looks like I'm going to have to go to the theater. Very pissed now

Zachary S Egu
map-marker Bowling Green, Kentucky

Unlimited account Says I have not paid monthly payment

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Kkkkkkkkkkkkk said she was just fine with that you didnt even know what you said about it lol I guess she just got a call back in the middle room and she didnt even know she was just hanging out lol she said she was just trying so she didnt even know she was asleep so she didnt hug her back lol she said I didnt know
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Loss:
$25

Preferred solution: My unlimited pass that I payed for and to have someone take a look at y’all’s Regal App for future purposes

User's recommendation: Not a one

Katherine M Cij

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Verified Reviewer

Regal unlimited subscription

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I think it's crazy that they charge 25 dollars and won't let you cancel when You need to. I have emailed several times.
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Loss:
$25
Pros:
  • Reclining chairs
  • Food choices and friendly staff
  • Cleanliness of facility
Cons:
  • Unlimited very horrible

Preferred solution: Full refund

User's recommendation: Don't bother

Anonymous
map-marker Watertown, New York

Cancellation of Regal Unlimited Movie Plan

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Dear Sirs: please cancel my plan until further notice, I can't afford it, nor have I found the time to go to the theater. Thank you James A Larkin I can't find a place on their app for the option to cancel, nor can i find it on their site.
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User's recommendation: beware

Gilman Deh
map-marker Sarasota, Florida

Cancel unlimited

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An automated system says i have to email. I need to talk with someone because I want to cancel my subscription and they were supposed to charge me the 30th of September but they charged today. So I want my money back.
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Anonymous
map-marker New York, New York

I want to cancel my subscription

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I want to cancel my subscription And I dont have the option to do so there should be an option to cancel
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Christopher H Vqn

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Verified Reviewer

I need to my refund please

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I am trying to get a hold of a person who is understanding about regal unlimited please Im need to see if I can get a refund
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Loss:
$95
Pros:
  • Nice facilities
  • Comfortable seats
  • Cleanliness of facility
Cons:
  • Disappointed in policy
  • Full refund

Preferred solution: Full refund

Aaron S Mnu

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Verified Reviewer

Subscription

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I have the subscription and was still charged full price. I would like my money back. I should not have been charged if I paid $22 for the subscription
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Loss:
$14

Preferred solution: Full refund

Manuel C Zua

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Verified Reviewer
| map-marker Los Angeles, California

Charged 4 times for the monthly

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This place is a joke, they must be scamming everyone, this month alone theyve charged my monthly 4 times in error. Dont sign up the fees will leave your bank account drained due to lack of staffing internally clearly as they cant even run a decent billing Department.
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Loss:
$92
Pros:
  • Location
Cons:
  • Billing department mistakenly charges multiple times

Preferred solution: Full refund

User's recommendation: Don’t sign up

Steve L Bdd
map-marker Wilder, Kentucky

Ticket issues

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Purchased tickets incorrectly to subtitle attempted to re-purchase tickets and get a refund win win win new tickets were purchased legal refunded the wrong tickets so Im still going to see the subtitle version. I cannot reach anyone in person to resolve my issue
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Loss:
$40

Preferred solution: Deliver product or service ordered

User's recommendation: After 15 years of being a loyal Regal customer I would say go somewhere else

Arnold J Psc

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Verified Reviewer
| map-marker Ocala, Florida

No answer voice call no human didn’t answer the call

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You refunded my ticket movie for8/25/21 I want a refund for Convience fee I did cancel regal cinema canceled movie
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Loss:
$1

Preferred solution: Full refund

User's recommendation: Not so good so far

Glen D Kou

Billing

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Office closed- no help at all Web site doesnt help either I need to fix my billing information, I entered the new card # on the app but still getting cant collect payment messages
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Pros:
  • Clean theater

Preferred solution: Need to Talk to a live person & get this billing problem fixed

User's recommendation: Have a Person answer the phone!

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