Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
775
TOTAL REVIEWS
74.5K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
New Reviewer
Charge
Yes I haven't got my refund yet from the charges I'm done with regal they wouldn't get my money again
ID
Location
Niagara Falls, New York
Loss
$21
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGood luck
Good luck getting a hold of anyone willing to help you out. Plenty of people there willing to take your cash though. I got to the theater with my two boys and the power was out. Thats fine, there is nothing they can do about that. So the manager gives me three tickets to compensate for any inconvenience and tells me I can call regal or go online to get a refund. Well I emailed, got no reply, I called and for a couple of days it was a recording telling me to call back another time. Finally get a hold of a actual person and they put me on hold for over 20min. Now Im told there is no one I can talk to.
ID
Location
Lancaster, New York
Loss
$59
Preferred solution
Full refund
New Reviewer
Unable to submit my subscription
Can not reach anyone at the call center trying for three days to subscribe unable to submit!!!!!!!!!!!!!!!
ID
Location
Tampa, Florida
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLost wallet Inside four DX theater in Naples Florida
Ive called regal Cinema at least 20 times there is no contact number to talk to anyone they have not gotten back with me since Ive contacted them by email
User's recommendation: Do not take anything inside this theater you will not get it back.
ID
Location
Fort Myers, Florida
New Reviewer
It's a complaint in regards to 9:20 showing of Black Widow 3D at the Court Street Theater in Brooklyn. I purchase a ticket as I got in the seating which I was supposed to sit in someone who had their feet up on the top back of a chair as I mentioned to the person if...
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ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAll is *** up
Bought tickets and not showing up. I purchased tickets and the app closed. Ive been charged but dont know if I have tickets
User's recommendation: Don’t buy.
ID
Location
Irvine, California
Pros
- Close
Cons
- No call servjce
Loss
$45
Preferred solution
Full refund
New Reviewer
Cancellation
Cancelling my subscription with regal crown club with unliminted movies.Contacted people from Regal Hollwoid 16 For a week. No response from anybody. I have sent emails, phone xalls. Again no response!!
User's recommendation: Dont get!!
1 comment
ID
Preferred solution
Cancel subscriotion to unlimited movies. Stop taking funds out from my account.
New Reviewer
Cancel limited movies
I have called &;;;;;;;;;;;;;;;;;;;;;;;;;;;Easy to get unlimited support team. Received no answer from any of them. They are taking out monthly fee for these movies which I am no longer going to these movies because of health reasons. I need to cancel this subscription which I started before virus in 2020. They started this up again in june ,2021 without contacting me!! ... Dont get unlimited subscriptionEaseey.
ID
Location
Ocala, Florida
Pros
- Drink sizes
- Refund
Loss
$16
Preferred solution
Cancel my subscription to regalcrown club for unlimited movies.
Membership
Moved to a different state and different city in which the new city doesn't have Regal theaters. I have received emails from Regal regarding membership dues not being met, yet do not offer a customer service contact phone number, nor do I still have the same membership contact information. What's so bad, they can easily me about dues but I can't contact them about my account.
User's recommendation: Membership is fine as long as you can use it.
ID
Location
Carson City, Nevada
New Reviewer
Update my credit card for Regal unlimited
Update credit card I have been trying to get in touch with Regal for over an hour when are you people open to take calls
ID
Preferred solution
Change my credit card for regal Unlimited
New Reviewer
Cancel limited movies
I have called &;;;;;;;;; left messages to regal crown,corporate office, & support team. Received no answer from any of them. They are taking out monthly fee for these movies which I am no longer going to these movies because of health reasons. I need to cancel this subscription which I started before virus in 2020. They started this up again in june ,2021 without contacting me!! ... Dont get unlimited subscription.
ID
Location
Ocala, Florida
Product
Cancelmag Subscription
Pros
- Food choices and friendly staff
- Friendly
Loss
$16
Preferred solution
Cancel subscription to regal royal crown unlimited. $26.26
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo live contact number for the cinema theater
Upon learning my sons wallet was missing in the theater I proceeded to call their only customer service phone number which directed me to email them I was told on the Call volume was high but they wouldnt be getting back to me right away I have since contacted the purseconsumer.com as I have no other options and I am sure there are employees and managers on site I cant operate completely remotely its hard for me to believe that there is no emergency live contact phone number for the building itself
User's recommendation: Check nothing inside with you you won’t be getting it back.
ID
Cons
- That i could not contact a live employee at the theater
Loss
$151
Preferred solution
My sons $151 and the wallet with the identification in it or reimbursement for the money and the identification
Lost wallet Inside four DX theater in Naples Florida
Upon learning wallet was missing at theater. I called thier only listed phone number. Surprised I was being told to contact them via e-mail. This was the only contact I could use and a very very poor one at that. Im sure there are employees and managers on site, but there is no way to contact any live person about my son wallet. What kind of business has no emergency phone access.
User's recommendation: Take nothing inside the theater with you. You will not be getting it back.
ID
Location
Fort Myers, Florida
New Reviewer
Stop my memership
Don't restart someone's membership after the pandemic without confirming their desire to maintain their membership.
ID
Loss
$18
Preferred solution
Full refund
Wrong theater, Need refund
Regal, Thanks so much for such a quick and positive refund. By accident we purchased tickets to a theater that was not within our home distance and by the time we got there..... We were told by the attendant that we were at the wrong theater. He told us to try to get back on the app and notify you or to try to make it to the other theater. Got on the computer to notify u and it was refunded the next day
User's recommendation: We have been going. to Regal in Ontario for years.... They are the Best!!
ID
Location
Blue Jay, California
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Save your money. Avoid Unlimited plan.
It is a $500 a year rip off of a couple. All the movies on our “to see” list for the next few months Regal calls “special events” and are not covered by their Unlimited “any movie anytime” claim. Read the fine print.
The best movies are classified “special events. The justice department should get Regal for deceptive advertising.