Rick M Tzp

No customer service

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Theres no way to contact customer service directly. They need a new customer service number or a direct live chat link on the website.
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Loss:
$38

Preferred solution: Full refund

Austin H Fxf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Glendale, California

Tickets

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Regal Cinemas - Tickets
Good morning, Im writing in regards to tickets I purchased for the Dr Strange movie, however I am no longer in town and would like a refund and Ive been trying to cancel them since Monday but no luck. I just want a refund.
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Loss:
$47

Preferred solution: Full refund

User's recommendation: Please fix link to request a refund.

Iva Ufg

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Verified Reviewer
| map-marker Tempe, Arizona

Subscription

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I want to unsubscribe from regal and I am not able to go the movies often so I want to unsubscribe my account in regal
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Preferred solution: Price reduction

Anonymous
map-marker Escondido, California

When app doesn’t work it won’t answer for a few days when you need a solution for the movie you were going to

I couldnt get the app to work until 30 minutes before the show. Need an additional source to handle these type of timely issues
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Anonymous
map-marker Fort Lauderdale, Florida

Worse customer service.

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App is charging full price for tickets Should only be a.54cent charge. All information like e-mail and password correct
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User's recommendation: Beware of Regal app. Rebooted app a dozen times and still no go. All information e-mail, password correct.

Vijaybabu M

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Verified Buyer
|

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Verified Reviewer
| map-marker San Antonio, Texas

Not a good service

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Regal Cinemas - Not a good service
Regal Cinemas - Not a good service - Image 2
Original review Apr 15, 2022
Offered free movies for other regal members when we enquired they dint offer us and the service is pathethic when we call for any enquiry
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Loss:
$82
Pros:
  • Cleanliness of facility
  • Low price
Cons:
  • Rude - poor management
  • Hard to reach customer service
  • Bad customer service with the exception of one employee

Preferred solution: Full refund

Izeyah Kod

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Verified Reviewer
| map-marker Seminole, Florida

Cancelation of unlimited subscription

I want to cancel my unlimited membership pass, can you please help and refund my money back to the original payment.
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Preferred solution: Full refund

Kristine A Mup
map-marker Dover, Ohio

Not a working number disconnects

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Can not get issues resolved non working number cannot talk to anyone at customer service or the cinema
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Loss:
$10

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Orlando, Florida

Company does not honor terms

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This company is predatory and Im convinced theyll be on a commercial a few years from now for a class action lawsuit. Unbelievably unprofessional and even after fulfilling the requirements of three months, they still wont honor the email THEY SENT me. Dont do the unlimited plan. Just see a movie ever so often or go to AMC or even better a local theater. These people are excruciatingly awful.
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Cons:
  • Forcing to pay money for unlimited subscription
  • No customer service

User's recommendation: Do not do the unlimited plan.

Maureen R Kpy

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Verified Reviewer
| map-marker El Cajon, California

Unable to access in-line account

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Can't talk to anyone, problem isn't fixed. I am very frustrated that I cannot reach a human being and when I left messages on the site, they said it is fixed and it is not.
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Cons:
  • Lagk of follow up
  • Cannot reach a representative

Preferred solution: Let the company propose a solution

Anonymous
map-marker Hemet, California

Trouble paying on card for services

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I log in to my regal club card on my phone put my card in to make a payment nothing happening to accept payment.
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User's recommendation: Phone number to speak to customers directly

Charles D Wjj

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Verified Reviewer
| map-marker Miami, Florida

Got an email about info update

phone call phone call will not go through to resolve the issue I don't make us use all kinds of additional *** codes just let us dial the number
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Preferred solution: And understanding of your email I never thought I purchased anything from you other than regular movie tickets and you say I owe $200

Tonya V Osq

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Verified Reviewer
| map-marker Southfield, Michigan

Trouble with Ap and no humans to be able to help

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I have an old card that was compromised on my account I keep putting my new one in keep getting notes thats not taken care of I dont know if my Regal is done now or not it finally showed it back up I have had to put my card in three times the good one and it will not allow me to take the bad went off because it says its the one that is on unlimited its not its dead someone stole it.WHAT MAKES ME GO FROM LOVING THIS BEFORE PANDIMIC IS HUMANS APPARENTLY DONT EXIST IN UOUR COMPANY ANYMORE. I WOULD REALLY APPRECIATE A CALL BACK WITH A CALLER ID THAT SHOWS regal or at LEAST LEAVE A MESS TO WITH A EXT # so I can call back.

I REALLY DONT WANT TO PIT ON MY fb whats happening.

Because I loved the unlimited until the pandemic so cute you guys get your crap together so people will start coming to your movies more often again and not make it a hassle to we have to go to computers and craft instead of speak to edit human and we have a problem your thing tells me to call a certain number I called it she tells me to send to the link that I got the number from so its a vicious circle.

PLEASE JUST CALL AND GET ME HELP. I WANT TO BE GOING TO REGAL MOVIES THANK YOU TONYA

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Pros:
  • At the movie theatre customer service is great
  • Theaters
Cons:
  • No help no one answers the phone
  • Corporate customer service
  • App not easy to use

Preferred solution: Get contact from you and get this corrected

User's recommendation: Depends on outcome of this problem

Sarah J Mta

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Verified Reviewer
| map-marker Spokane, Washington

Unlimited pass

I have yet to be contacted. I asked to have my unlimited membership cancelled last month and its been charged again this month. I emailed three times and its still not cancelled. I want my unlimited membership cancelled immediately and a refund!
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Loss:
$22

Preferred solution: Full refund

User's recommendation: DONT GET UNLIMITED

Allison D Vlo
map-marker Laurel, Maryland

Complaint of rude manager

We was seeing the movie the black book someone went and said we was being disrespectful my son has atusim so he tends to rock and make noise and the way she approached the situation was rude and disrespectful I will.never be back and no one I know will be back and I really was thinking about getting a attorney because you should treat people with disabilities like that Sad
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Loss:
$50
Pros:
  • Comfortable recliner seats
Cons:
  • Poor handling of issues

Preferred solution: Apology

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