Regal Cinemas
Reviews and Complaints

I believe that's true youngyan lol but shouldent you be able to see the movie if their is at-least one person their with you that is 18 years old as the gardian .j/k on younyan.i look young as *** too and get treated like a absolute *** when im in fact pretty old.you should of pulled your pants down and showed her your pubes.good luck bud.XP

I wish their was a mandatory grammar check prior to posting a comment, otherwise people end up looking uneducated. What does "don't count my pockets" mean. I need to polish up my ebonics.

Coming from somebody who used to be a weekend regular at that theater, I can tell you that the date in which you posted this was one of his first week as a manager coming from floor staff. I'm sure that if you were to go back you would have a much better experience with him and I can tell you that, as a regular there, who had nothing but pleasent experiences with him...he is nothing but a polite and kind guy. If a coupon doesn't work it doesn't work that isn't his fault, you should have been better prepared with your money...and as a side note you shouldn't be so critical of somebody you don't even know.

That coupon was received from Regal Cinemas because of the amount of money I spend at Regal Cinemas so dont count my pockets or tell me what to be prepared for because coupon or no coupon my kids were going to see the movie even if I had leave get more money and come back.I told the guy what he had to do in order to complete the sale and he would not even try he continued to tell me how the coupon was fradulent.How is that professional behavior? How dare you or anyone else think that was appropriate behavior he just did not want to take the time to do his job which he actually stated I dont have time.My opinion is based on how he treated me so dont tell me not be critical of someone I dont know like I just woke up and made a story up about the guy I had an interaction with him therefore I can judge him and like I said he was rude,disrespectful,lazy,and had a nasty attitude those were obersevations things I saw myself not something that I just made up.sidenote I went back when he was not there and used the coupons with no problems!!!!

Mr. Anonymous,

The reason people do not say what was said is because what was actually said would prove that their complaint was asinine and ridiculous.

Let me guess, the issue was that the scary movie was rated R and they would not let your son purchase tickets for your daughter and her friends. Your son then likely argued with the ticket person because he was "grown" and did not understand that in order for a minor to see an R rated movie they had to be accompanied by a legal guardian (which is someone 21 years of age or older).

Since your son did not get his way, and your precious time sans kids was ruined, the person had to be rude instead of just someone doing their job. The "rudeness" was that you did not get your way. Picketing the theater is absolutely ridiculous. Does picketing even work nowadays??

You sound like someone who just wants attention. If you ended up picketing the theater I can imagine how many people laughed at you and your absurd behavior.

God it would be nice if people would STATE WHAT WAS SAID instead of just saying someone was rude.....

Edwards cinema on Katy,Frwy. Bad experience restrooms were dirty some were closed had to walk all around building.it was hot the theater was dirty just not a place to go to

Assuming you're telling the whole story, it sounds like you got an apathetic, incompetent, or new and timid manager. Having worked for REG as an associate, at our theater we run at least 2 checks per movie, and would definitely have removed patrons (or had the police remove them) who were being disruptive.

It baffles me that people believe that when they go to a movie they feel that the rules do not apply to them. If you were at a concert or sporting event would you make sure you had your ticket stub before leaving your seat?

If you walked out of the building to get some food, would they let you back in without a ticket stub? Why is a movie theater held to a different standard than every other entertainment complex that requires a ticket stub for re-entry? The reason the employee came in after you is likely because when he asked you for it, you didn't provide it; and then instead of putting your popcorn or drink down to search for them in your pocket, you showed a complete lack of respect for the usher by ignoring him and going into the theater anyway. What would have happened to you if you did something like that at Wrigley Field or Madison Square Garden?

The same exact thing, except you probably would not have even made it to your seat.

And putting your candy in his pocket ? Who the *** are you that you don't have to follow the rules and you get to treat people like *** Your lucky that all he did was push you in the back.

I agree on the fact of you need to retain your stub and that the theater had the right to ask you to leave.

They do not have the right to touch you period! He should have had assault charges brought on him

A Ticket Stub is your proof of purchase. I formerly worked as a manager for an REG theater. Believe me, we have people of ALL AGES try to sneak into movies or try to scam us every day.

Would you expect a store to give you a refund without a receipt? No. Would you risk riding a subway without your ticket stub? maybe, but you wouldnt be surprised if you got kicked off if a transit cop asked for it and you couldn't produce it. So, why would you expect anything different from a movie theater?

Corporate policy requires a voided copy of the ticket stub for refunds, which is sent to the corporate office and is looked over. No employee or manager is going to risk a write-up or reprisals because you lost what is effectively your receipt. It's you're fault; put it in your wallet, don't lose it.

Being an usher in a movie theater isn't the most demeaning job on the planet, but it's close. You're pretty much the mule-boy of the entire operation, and after having to clean up after people too lazy to throw out there own trash all day, it's easy to see why he would be set off by your attempt to stick it to him with milk duds. It doesn't really excuse him shoving you, but c'mon; shoving something into his pocket was just immature and ***.

MrAnonymous now? Why not just go all the way and call yourself SoSad, ThatSearsCuy or LadyScot or don't you want everyone to know you are one of those professional repliers?

There was no reason for the worker to shove you, but in all honesty the policy of Regal is that you need your ticket stub as proof that you are in the correct movie and not theater jumping. It's unfortunate what happened but you are supposed to keep it to avoid these situations.

I work at a Regal and it's standard procedure. He is right that you can't be refunded if you don't have a ticket stub. To be honest though, even if you didn't touch the employee's body, putting the milk duds in his pocket is such a passive aggressive thing to do.

It doesn't excuse his retaliation but you have to remember, he's a person just like you working a job. How would you feel if someone yelled at you for doing your job and proceeded to put candy in your pocket?

A ticket stub is proof of your entry. Just keep the damned stub and don't ***.