Regal Cinemas Reviews

Show reviews that mention
movie theater tickets regal service customer customer service manager people ticket
Filter review

Regal Cinemas Security Policy Review

Emptying your purse is unacceptable especially when it's not done to everyone. I will never come to a regal again.
View full review
ID
#693547 Review #693547 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Bad quality

Regal Cinemas Security Policy Review from North Providence, Rhode Island

Went to the cinema at the mall tonight w family. They have a search purse policy now where they want u to take everything out of your bag. The Robo cop real cinema employee was extremely rude and I took out the stuff on top , but that was not good enough they wanted me to walk my purse outside to my car if I wouldn't comply w emptying my whole purse I thought this was ridiculous so I got my money back and I wont be back there were no signs about this policy to give u a heads up and we have always enjoyed seeing movies there to now. Gina M Stewart 607 331-**** Red5211.gs@***.com K thank you for your time
View full review
1 comment
#1027107

I haven't been since they started this ***, and I don't intend to go back. Our AMC is much nicer anyway.

ID
#691358 Review #691358 is a subjective opinion of poster.
Location
North Providence, Rhode Island
Reason of review
Poor customer service

Regal Cinemas Security Policy Review from Brentwood, Tennessee

Today 8/29/2015 My purse was searched. Regal a new policy to search all bags disproportianally targets women. Recent events where MEN committed violent and murder in theaters should not mean WOMEN are targeted.
View full review
1 comment
#1029498

I know right? They should instead be searching all of the purses men bring in.

Also, I'm glad you were able to stay and watch people in line for a few hours, so that you could accurately deduce women were continually disproportionately targeted.

Good job, gumshoe! (pssst, you shouldn't be paying for digital cinema anyway...the loss of 35mm film projection is the real crime here).

ID
#691229 Review #691229 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Reason of review
Bad quality
New Reviewer
Recently my local Regal Cinema enacted a policy I was told is corporate level to ban customers carrying legally licensed hand guns from entering the theatre. I was told this as I was being asked to leave the theatre because I was honest about it when asked if I was...
View full review
View full review
1 comment
#1217129

You're absolutely right. Moreover, many of the theaters - including Pburg and Easton - don't even check bags during the week. I was unaware that crazed gunmen only struck on weekends.

ID
#690311 Review #690311 is a subjective opinion of poster.
Location
Phillipsburg, New Jersey
Reason of review
Corporate policy

Regal Cinemas - Movie Ticket Review from Bowie, Maryland

We went on Tuesday to buy movie tickets for Sinister 2. We were confused because the tickets were for "Hitman" but the lady in the wheelchair said we had the right tickets and we should go to the left at Theater Number 2. We asked two times but they insisted that we had the right tickets. Turns out, we were right and the employees made us pay for the wrong movies and we wasted our time.The lady at the register, Charmain, didn't even apologize for the inconvenience. We decided to just get our refund and leave because we had enough.
View full review
ID
#689002 Review #689002 is a subjective opinion of poster.
Location
Bowie, Maryland
Product
Regal Cinemas Movie Ticket
Reason of review
Not as described/ advertised
I am 71 and have been going to Regal theaters 99% of my time. My last visit was a nightmare with long ticket lines with one cashier and then even more time taken to explain seat assignments. Besides now not having many decent movie choices, again increased prices,...
View full review
View full review
ID
#688821 Review #688821 is a subjective opinion of poster.
Location
Spokane, Washington
Service
Regal Cinemas Cashier
Reason of review
Poor customer service

Other Product Review

I was searching going to the movies in Redmond WA. Last I check I had civil rights I'm not a criminal so why am I being treated like one? This will be the last regal movie I see until the police changes. We have a choice as a nation to live in fear or live with freedoms. I choose freedom!
View full review
ID
#687051 Review #687051 is a subjective opinion of poster.
Location
Seattle, Washington
Reason of review
Poor customer service

Checking Bags

I like going to your theaters but the news talking about bag checking and gun carry ban bothers me. Checking bags that could carry long guns is logical or for multiple guns. Criminals or crazy people will not care about signs banning handguns and will not obey them and WILL be able to get a concealed firearm in the theater unless you use metal detectors. I carry concealed everywhere I go and have a license to do so for my protection in this crazy world. Most law abiding people will obey signs baring guns but like me many will just not go to or spend money in such facilities. You put a stigma on those who carry for good reasons and punish them for just a few bad ones that you can not stop anyway no matter how many rules or checks you make. I know I could conceal multiple guns on me that you will not find unless you frisk me or use a metal detector and I do not want to be in a theater without my legal firearm while a bad guy has a gun. I like many people who carry legally will not disobey a no gun sign and will not go anywhere unprotected choose not to be a patron of such locations. No more movies at your theaters for me until you wise up that we obey laws and criminals do not and you can not stop one that is determined.
View full review
ID
#686792 Review #686792 is a subjective opinion of poster.
Location
Huntington, West Virginia
Reason of review
Search of Bags and gun Ban

Regal Cinemas Security Policy Review

After passing through the lobby, purchasing my ticket, and having my ticket taken, I was informed that my bag would be searched. There was no sign stating this, and no one checking bags at the door. They claimed it was for security, but as they were not checking any of the male customers, I don't believe it. I will not be returning to regal Cinema Huntvalley Maryland.
View full review
ID
#686138 Review #686138 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Poor customer service
New Reviewer

Regal Cinemas Security Policy Review

In a response to the news that Regal Cinemas will be checking customers bags in the name of security. This is disgusting, Regal. Shame on you. It is a total myth that baggage inspections improve security. This is just a violation of your customers' rights. Your company can go to ***. I will be watching my movies elsewhere.
View full review
ID
#686128 Review #686128 is a subjective opinion of poster.
Location
Bellevue, Washington
Reason of review
Poor customer service

Regal Cinemas Security Policy Review

If regal starts checking bags it will be the last time we will step foot in a regals even if the process is stopped. Thanks Thanks
View full review
ID
#686006 Review #686006 is a subjective opinion of poster.
Location
Columbus, Ohio

Other Product Review

Just going to see a movie, I was rudely asked to give my bag for search, my purse is a cell phone holder and wallet. This is an extreme invasion of privacy for what. The other female patrons with much larger handbags weren't asked for a search, just for being a teenager. That is prejudice and I can assure you the carmike theatres will be getting my money and patronage now.
View full review
ID
#685871 Review #685871 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Bad quality

Other Product Review

In lieu of the recent shooting in nashville, tn i found the police outside in the parking lot talking. This was one of the evenings during the week. On the weekend was purse was inspected and plenty of police. Why was during the week any different
View full review
ID
#685222 Review #685222 is a subjective opinion of poster.
Location
Bryson City, North Carolina

Searching back packs for outside food

Winter Park, Florida, Regal village, 20 theaters. I am on a fixed income. I usually take popcorn and only buy a drink at the theater to save money. I was told to toss the popcorn, which was low fat popcorn. I don't believe you sell that. I think this is discrimination against us grandparents who are providing childcare while the parents work. I am surprised that someone hasn't protested before. Please consider the state of the economy and that many of us will have to give up going to the movies. The theater is very comfortable for movie watching and really hate to give it up. Thank you, Dsheldon
View full review
2 comments
#1043211

Boo hoo. How tragic that you can't possibly view a movie without your low fat popcorn.

#1043210

Boohoo. How sad that you can't possibly watch a movie without your low fat popcorn.

View more comments (1)
ID
#684487 Review #684487 is a subjective opinion of poster.
Pros
  • Movies offered
Cons
  • Prices and concessions
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Regal Cinema Staff Review

Ibam a 68 year old nice perso grandma and when our theater asked to search my purse, small, I was very upset. Noone else was being checked,. Never happened before. Will not return to Regal Cinema stadium 15 again. I will ho where everyone is treated equally.
View full review
ID
#683075 Review #683075 is a subjective opinion of poster.
Location
University Place, Washington
Reason of review
Poor customer service