Nazario Aue

Worst movie experience

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Cant cancel my subscription. Customer service wont respond. Disgusting service ever. Never recommend this to any one
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Loss:
$100

Preferred solution: Full refund

Paul M Xle

Transfer of credits to one regal unlimited account to another

Open another regal unlimited account by mistake it is affecting me redeeming credits I am at 15,000 points already I cannot access them
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Virginia S Ttb

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Verified Reviewer
| map-marker West Valley City, Utah

Poor customer service

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Regal Cinemas - Poor customer service
You offer a phone number that you dont use to help loyal customers with problems ????????????????????????????????????????
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Pros:
  • Reclining chairs
  • Movies
  • Customer service needs to be looked at

User's recommendation: Don’t waste your time calling and one of two of my emails went unanswered. Regal customer service is the worst ever!

SaiSony K

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Verified Reviewer
| map-marker Baltimore, Maryland

Requesting refund for the transaction

Hello Team, I wanted to unsubscribe from the plan, Im not using it anymore, though I unregistered for the plan the amount is getting cut every month. I need refund for todays transaction and want to cancel the payment or the subscription. I tried contacting you guys many times, but it didnt go through and didnt work. Thank you, Sony
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Loss:
$22

Preferred solution: The monthly subscription fee was getting cut every month even after unsubscribing. So, I wanted the refund for this month and the same happened in the previous month as well. Requesting refund

Yossihuvi I

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Verified Reviewer

Refund

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Regal Cinemas - Refund
I ordered tickets but I kept getting an error that my transaction could not be processed at the time. And that my credit card was not charged. I did this at 6:20 but I received an email at 7:02 with tickets information for the 7:00 showing of Dr. Strange. Too late to drive to theater and watch movie.
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Loss:
$42
Pros:
  • Seats
Cons:
  • Customer service i received

Preferred solution: Full refund

Bryan S Vnu
map-marker Lebanon, Pennsylvania

No puedo entrar a mi cuenta

Mi hijo tiene cuenta por mucho tiempo pero con número de teléfono 302430**** es y quiero bajar la aplicación para usarla y no me deja entrar con el número necesito que me ayuden a acceder a su cuenta el nombre es Bryan santos Carvajal me pueden escribir a mi correo princesitamcs@***.com
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Pete P Rrx

What does Open C... mean

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Got a Recording and told to contact another site, ever since joining Regal I have had nothing but negative feeling regarding my membership, was not treated this way when we belonged to the AMC and may cancel My and My Wifes membership and rejoin AMC very shortly
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Pros:
  • Early movies
Cons:
  • Cannot get in touch with customer service when needed

Preferred solution: A question

User's recommendation: Think about getting membership with AMC instead

Eliecet L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I purchased tickets for the wrong day

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Regal Cinemas - I purchased tickets for the wrong day
Regal Cinemas - I purchased tickets for the wrong day - Image 2
Regal Cinemas - I purchased tickets for the wrong day - Image 3
Updated by user Aug 08, 2022

Nothing yet, no call no outreach. Very disappointed.

Been a customer for years and can’t even get refunded tickets for another show. Very sad.

Updated by user Aug 08, 2022

Still waiting for a tickets to visit for another showtime. Or refund my tickets.

Original review Jul 09, 2022
I work two jobs, Saturday is my day off. I purchased tickets for Friday night. Just happens that I work Friday night 11:00pm to 07:00am. I meant to purchased the tickets for Saturday night. My tickets were not redeemed last night. Any possibility that I can get tickets for tonight and not have to purchase them again? Please
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Loss:
$52
Pros:
  • Low price
  • Comfortable recliner seats
  • Drink sizes

Preferred solution: Let the company propose a solution

Linda C Ufc

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Unable to speak with customer care tep

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I think my gift card was double charged for a one time visit. Used my gift card for &15.00 about two years ago. Within the month of July 2022 have used it twice. Each time the charge for concession and movie was right at $25.00. The gift card was for $100.00. I should have close to $35.00 remaining, but when I checked my balance the remaining amount is just a little more than $8.00. Gift card # is 6006 49** **30 457* ***. Was going to be able to access a transaction ledger but wasnt given that choice.
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Loss:
$33

Preferred solution: Would like to get a refund of $33.00 reimbursed to my card.

User's recommendation: Don’t try to find an Avenue that allows one to speak with a customer service agent without being charged for the service. Have tried several numbers that were offered and none of them led me t an actual person. Tried to get hep my accessing the chat site and was told I’d have to pay $1.00 for that service.

Anonymous
map-marker San Antonio, Texas

Having trouble purchasing ticket i been paying every month i trying to buy ticket it is charging me

All I want is to purchase my ticket Regal Crown Club Account. But customer support stated that I had two Regal Crown Club account. So I responded to cancel esant0s@***.net and keep jpst243@***.com . I received that one of the account was removed but I still cant get into Regal Crown Club Account. What can you do for me! Can you provide me with an 1-800 number. Thank you Esther Santos
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Michelle M Emb

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Verified Reviewer
| map-marker Stone Mountain, Georgia

Refund

On 9/3.We were unable to get in to see movie we paid for online. The security guard turned all customers away that had tickets on phone.
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Loss:
$11

Preferred solution: Full refund

Shahara Mar
map-marker Albuquerque, New Mexico

Theater worker used my saved credites when I specifically said I am an unlimited member.

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A recorded message said they were unable to take my call, and to call back later. This is a waste of time if they ignore calls during call hours.
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Rodger T Iiq

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Verified Buyer
|

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Verified Reviewer
| map-marker Springville, New York

Cancel unlimited

Regal Cinemas - Cancel unlimited
Regal Cinemas - Cancel unlimited - Image 2
My complaint is about canceling my unlimited membership. I don't ever use my card and I have it anymore. And I been trying to email them for 6 months now. I would like a refund OK. My name is Rodger Tillinghast
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mario s Izg

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Verified Reviewer
| map-marker San Diego, California

Need to cancel my membership

Im ok with the service and I have no complaints !! ...I just want to give myself a break and use other options !!
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Preferred solution: Nothing jist cancel my unlimited membership

Brendan K Jmt

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Verified Reviewer

Could not talk to a customer service representative.

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Bought tickets for the wrong show and could not get ahold of a person to sort it out. Should have bought my tickets at the theater instead of online.
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Loss:
$57
Pros:
  • Movies
Cons:
  • Customer service

Preferred solution: Full refund

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