Regal Cinemas Reviews

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Regal Cinemas Movie Ticket Review

Hello today me and my girlfriend went to go see 10 cover field lane and the movie was just so loud and for 25 dollars it was not worth the money at all. Me and My girlfriend now have severe headaches, the movie is not worth the price I suggest they lower the prices.
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ID
#812691 Review #812691 is a subjective opinion of poster.
Location
Wilmington, Delaware
Reason of review
Poor customer service

Regal Cinemas Concessions Review from West Palm Beach, Florida

Can't get food if 40 people in line and not enough employees working.
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ID
#807944 Review #807944 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Reason of review
Poor customer service

Inconsistent film times

We arrived at the theatre on Broadway and 13th Street yesterday (Jan.27) for the 4:10 screening of THE DANISH GIRLS. But there was no such screening. This is the only theatre I know of in Manhattan where there are capricious screening times, making it impossible to plan even one day ahead. I spoke with the manager and he assured me there would be multiple screenings the next day. (There were only two on Jan. 27). We had come all the way from Upper Manhattan, near Yonkers, for nothing. He didn't even offer a voucher. We don't intend to return to this particular theatre.
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ID
#779194 Review #779194 is a subjective opinion of poster.
Location
Bronx, New York
Pros
  • Seats
Cons
  • Inconsistent calendar for films
Reason of review
Poor customer service
Loss
$7
Preferred solution
Let the company propose a solution

Review in Entertainment category

Why assigned seating? I don't want to sit by the fat person reclined all the way with their butt facing my seat. I would rather choose to sit where no one else is because there are only 20 people in the theater. Who at Regal thought this is better? It is insane. Now I get angry before the movie wondering if I am having to sit by a cranky child because that is my assigned seat. I am going to go elsewhere.
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1 comment
#1110451

Never had a problem of someone sitting next to me. The seats are wide and comfortable.

My only problem is the theaters are now about 100-125 seats as appose to 175+ and sellout faster.

This means going earlier to the theater. Not worth it sometimes.

ID
#775481 Review #775481 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Poor customer service

Regal Cinemas - Cinemark Theater Star Wars Review from Kansas City, Missouri

I recently took a trip to Fort Worth and discovered that Cinemark theaters is about half the price what you charge with better accommodations including electric reclining seats, it's definitely culture shock for me since I grew up in the st. Louis area. God what a ripoff its been all these years attending these theaters in the st.louis area. I watched 3d Star Wars with electric reclining seats for $8.75, unbelievable.
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2 comments
#1120566

THIS IS MY SECOND COMMENT. THE COFFEE MACHINE HAS BEEN BROKEN FOR TWO YEARS!

I'M TIRED OF BEING LIED TO. EITHER YOU'RE GOING TO FIX IT, GET A NEW ONE, OR YOU'RE NOT. OTHER THAN COFFEE, ALL I DRINK IS WATER. I HAVE STAGE 4 CANCER AND AM ON A SPECIAL DIET.

ANYWAY, STILL PISSED. JD LONG FROM THE PORT CHARLOTTE CINEMA, FLORIDA.

#1197951
@PissedConsumer1120566

Dammit, Jim, I'm a doctor, not a barista!

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ID
#775136 Review #775136 is a subjective opinion of poster.
Location
Kansas City, Missouri
Reason of review
Pricing issue

Regal Cinemas Movie Review

Regal cinemas in Hawaii does not show any movies with *** or transgendered story lines. Even a movie that will be up for an Oscar this year The Dutch Girl is not being shown nor Gloria or Freehold Gloria and the Dutch girl are honored tonight T the golden globes. Homophobic much regal? Get a grip
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ID
#768040 Review #768040 is a subjective opinion of poster.
Location
Kalaoa, Hawaii
Reason of review
Bad quality

Regal Cinemas - The Revenant Movie Review from Coconut Creek, Florida

Regal cinem Coconut point. Went to see the revenant. 3 senior tickets. Handicapped seats are too close and long walk Away from rest rooms. Had to ask for service from a clerk standing around and then he cold not break $100.00 bill Popcorn stale and gets in teeth Way too many loud and abnoxious previews Seats not comfortable and old smelling Not user friendly. Going to Naples Silverspot and Pavillion from now on
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ID
#767253 Review #767253 is a subjective opinion of poster.
Location
Coconut Creek, Florida
Reason of review
Poor customer service
New Reviewer

Horrible Service

Running late, we decide we would order some food from the concession. Advertised was a pizza with a drink and boneless chicken wings with a drink. They said they would bring to food to us. A half hour later - no food. I went in to see what the problem was. They forgot! I resubmitted the order. 20 minutes later they forgot AGAIN!. Returning a 2nd time they had the nerve to say they had to charge me for the drinks that were advertised as included. They handed me my pizza - cold. Chicken wings were also cold, no sauce, and simply balls of dough.
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ID
#759258 Review #759258 is a subjective opinion of poster.
Location
Eugene, Oregon
Cons
  • Poor concession service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Regal Cinemas Manager Review

OK I came here intending to see a movie . I was subject to a group of rude kids and a rude manager . Unacceptable
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ID
#745803 Review #745803 is a subjective opinion of poster.
Location
Santa Fe, New Mexico
Service
Regal Cinemas Manager
Reason of review
Poor customer service

Regal Live Oak 18 - Becoming a dive theater

I used to go here when it first opened and it was a great theater. I moved to the other side of town for a few years and started going to Santikos Silverado which I loved and still do. Now that I am back on this side of town I now go back to Live Oak 18. The last couple of times I have been back I have been very disappointed in how they have been keeping up there theater rooms. If you go in when the lights are still dim, look at the arms on the chairs. They are disgusting. They have not been maintained or cleaned in I don't know how long. They are almost black with oils and dirt from all the people sitting in them. I am not sure how management doesn't know or do something about. It's almost to the point that i will drive a bit further to go to another theater. I hope they fix this and that it's not a sign of where the theater is going. Just a matter of time before it becomes a dive theater.
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ID
#737620 Review #737620 is a subjective opinion of poster.
Location
Live Oak, Texas
Service
Regal Cinemas Sanitary Conditions
Cons
  • Nasty seats and rugs
Reason of review
Theater rooms are gross
Preferred solution
Let the company propose a solution
my husband and I bought our tickets on line the night before, in order to avoid seating issues. as we arrived, there were a couple sitting in our seats E6 & E7. the couple moved. we sat down and made ourselves comfortable. as the movie "Martian" started, the ppl...
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1 comment
#1104197

We feel so uncomfortable for us when they sold us the front seat (A) row. I don't understand how ppl thinking when they have those row A & B seats offer to their customers.

It makes us headache, and can not enjoy the movie Kung *** panda 3.

Never want to come back this Regal cinema theater in Garden Grove. For better customers service, please remove those rows of seats (A & B)

ID
#735293 Review #735293 is a subjective opinion of poster.
Location
Garden Grove, California
Pros
  • New comfy seating
Cons
  • How ushers assist customers
Reason of review
Poor customer service
Loss
$12
Preferred solution
train your ushers to use better judgment when dealing with customers and stay out of the way so not to disrput others. missing the 1st part of the movie interferred with the remaining. i have no idea what happened to Mark? missed it

Regal Cinemas Movie Ticket Review

Need to hire more people long lines at the ticket counter and lines To buy soda and popcorn extra. The screen for iMax 3D for the movie Everest is the smallest screen I have ever been to. It's a standard screen .
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ID
#714827 Review #714827 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Poor customer service

Regal Cinemas Staff Review from Durham, North Carolina

I wish more than marketing, company should focus on training of their employees esp managers to keep their integrity high. Who are reputation of the company. Regal cross roads employees esp manager isn't good enough to manage the issues. Instead they were more focused on the people regional background. I was sitting next to a old couple who didn't let me sit next to them because I was wearing hijab and of course every antimuslim and hater would hate me. Which I do not care Because I do not judge people on the basis of their looks or background. Every person is unique and precious. The couple sitter next to next us told us to stop whispering when we were discussing which pop corn should we get before movie started. The lady and man tried to make spooky terror on us. Which we really get it and denied the idea of popcorn and start watching trailer. Meanwhile movie just starts and the lady bring the manager. Instead manager would examine the situation, he start harassment that he got complaint that we are talking loud. I asked him to bring at least 1 more witness which can be people sitting in front of me or other side of next to us but he was very agreed on ladies complaint which was false and lie. First of all they didn't let me sit on the seat which wasn't their property. Second they bang on us with their mad instructions to not discuss popcorn. #muslim can be arrested on making clocks and can be humiliate in theatres. #regalcinemas should invest on their managers roles and business standards. This is #usa one of largest business, please bring the value for your customers. By the way i am not a teenager. I am myself IT project manager, the other victim of this hate and disgusting issue is doctor and the third victim at last spot is an acccountant. We went to regal theatre imax 20 crossroads cary NC. At 9 pm october 9th 2015 watching The martian. This incident happened between 8:45 to 9:15 pm. Haters were a old white couple.
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ID
#714393 Review #714393 is a subjective opinion of poster.
Location
Durham, North Carolina
Reason of review
Poor customer service

Regal Cinemas Security Policy Review

Listen the fact that you think you can put your hands in my personal bag is not. Idc who you are or if your checking for guns and bombs I don't want you hands all up in my personal business. So you lost my bossiness won't be visiting an regals anytime soon!
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ID
#704856 Review #704856 is a subjective opinion of poster.
Location
Berlin, Massachusetts
Reason of review
Poor customer service
New Reviewer

Regal Cinemas Security Policy Review from Findlay, Ohio

At Regal 6 in Madison Indiana: I planned a time I could get away from my busy schedule to unwind and watch a movie. Regal has lost my business due their new policy to invade my privacy by looking into my purse. I refuse to leave my purse where it can be stolen, in my car, and I refuse to have it searched. If it is guns they are looking for, it most likely would not be in a purse. Walk through metal detectors would be the answer.
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ID
#701419 Review #701419 is a subjective opinion of poster.
Location
Findlay, Ohio
Reason of review
Poor customer service