Unclaimed
Regal Cinemas
Reviews and Complaints
1.2M
CLAIMED LOSSES
872
TOTAL REVIEWS
79.8K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
New Reviewer
Show times not accurate
came here today expecting to see Black Panther at 140pm. When we got to the theater the movie actually started at 240 (1 hr later). Had to settle for a movie that we really didn't want to see. The manager told us that we should not rely on Regals web site times and to only use Fandango. Manager didn't seem to care about our inconvenience. Manager wasnt really engaged with our complaint as it took 3 times to get him to understand our predicament
ID
Service
Regal Cinemas Manager
Reason of review
Poor customer service
New Reviewer
Friday night my fiancee and I saw the last showing of tomb raider we were 2 if 4 people in the theater and the last to leave. Upon leaving i had my hands full with my empty popcorn bucket and large soda that i intended to refill since i had paid $15 for it. With no...
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1 comment
PissedConsumer1455273
#1455273
You assume you lost it in the theatre, itself, but you made no mention of verifying it was in your possession when you sat down. Who’s to say it didn’t fall from your pocket as you were walking in the hallway?
Or if you went to the restroom?It’s possible that the overnight cleaners took your wallet, but it’s also possible you left it somewhere else, even at the Concession stand for another customer to pick up.
To state that the cleaning crew definitely took it without any evidence to back up that claim is a baseless accusation. And unless the theatre has cameras in the auditoriums, which is rare, there’s nothing they could possibly investigate.
ID
Location
Corona, California
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service
Mad missed over a hour of the movie wanting in the Concessio
My movie started at 120.paid for tickets online. The food line was so long they only had 3 or 4 Register open. When we did get in the movie it was 2:15 had missed almost a hour of it.just a waste of money. All those Registers an they had only 4 open
1 comment
ID
Reason of review
Poor customer service
Every time I go to Regal Atlantic Station, I asked customer service to make sure that closed captioned is working.. they just nod yes.. I dont think they actually check to make sure it is work. However, I got the glass closed captioned then go to movie to watch.....
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ID
Location
Atlanta, Georgia
Service
Regal Cinemas Customer Care
Cons
- Customer service
Reason of review
closed captioned doesnt work properly
New Reviewer
I lost my money $10 and i was there 2/16/18 from 7:30 till 9:30 and in the middle of the movie i went to go get a drink and lost my $10 after purchersing the drink wit the other money i had
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2 comments
PissedConsumer1435889
#1435889
So what exactly are you upset with Regal about? You're mad at them because you lost your own money?
Is it Regal's job to make you a responsible person? No. You lost your own money like an idiot and that's what you get.
Probably walking around staring at your phone instead of paying attention to your surroundings. You deserve to lose your money for trying to blame a company for this.
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ID
New Reviewer
Now at Regal Cinemas after you pay 12.00 plus dollars for just one movie ticket and another 15.00 plus for refreshments you do not even get to select your own seat!!! I am 58 years old and not a kindergartener! I should be allowed to choose my own seat if I am paying...
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4 comments
PissedConsumer1435892
#1435892
We couldn't have made these seats any easier to control. At 58 years old you should have the brainpower to figure out a few simple buttons.
Heck, just trial and error should be enough to figure it out in about 7 seconds.
Let's all get mad at Regal for adapting to the times and upgrading without thinking about the 58 year olds who are still upset that times aren't in newspapers and popcorn doesn't cost fifty cents. Makes sense.
Get a Netflix account and stay the *** home.
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ID
Location
Nashville, Tennessee
Product
Regal Cinemas Movie Ticket
Pros
- Food choices and friendly staff
Cons
- Not being able to choose where i sit and the new lounge seating
Reason of review
no choice of seating
Loss
$12
Preferred solution
either go back to regular seating or have choices available to customers
New Reviewer
Feeling ripped off.
At christmas movie passes were purchased for $8.00. At the theater the additional charge was $6.50. I was told because of tbe new lounge chairs. Thse total price during a matinee is $9.50.
ID
Location
Cheektowaga, New York
Product
Regal Cinemas Movie Ticket
Reason of review
Pricing issue
Regal cinemas, uncomfortable and expensive
I don't know who designed the seating in this regal theatre, but it is the most uncomfortable theatre I have ever been in. The seats needed to tilt or recline, you have to sit with your head tilted up in an uncomfortable position to see the screen Very uncomfortable. I see the matinee prices have gone up..way to expensive. The pizza sauce has a funny flavor and the wait for consessions is always long. My friends and i have decided it is not the theatre of our choosing, paragon is great, food good, seating comfortable, nice atmospere and if you want a good bite to eat, the food at the bowling alley is great! Our second choice is the older marquee. Staff is always friendly, and although it could use some updating, we dont get a sore neck trying to watch the movie and the price is always right.
ID
Product
Regal Cinemas Movie Theater Facility
Reason of review
Bad quality
Consumers have many options on avenues to watch movies. Very disappointed in Regal Cinemas for the 10 minutes or more of nonstop commercials for many companies - AT&T, Google, Taco Bell etc. Movies are expensive to see and we should not have to sit thru commercials....
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ID
Location
Gresham, Oregon
Pros
- Movie
Cons
- Commercials
Reason of review
Commercials
Loss
$20
Preferred solution
No solution. Just disappointed
I want later show times!!!!!!
Before regal bought out the warren, they’d always play late movies that I’d go to but now there’s not even one that plays past 8. They used to play up until at least 12
1 comment
ID
New Reviewer
Movie cancelled
The movie (3 Billboards) was listed on the website and with Fandango. This was for the Regal Theaters in Mt. Pleasant SC. We drove to the theater, circle for parking during the Christmas rush, wait in line, and then are told they decided to change the movie to Star Wars 30 minutes earlier. We asked why why the time change - the answer was "management decision". We lost over an hour to see a movie that was arbitrarily cancelled. What is the sense in having movie listings if they are subject to management change on a whim. Never have seen this practice before.
ID
Location
Mount Pleasant, South Carolina
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Movie credit for 2 people
Are you kidding me.Had to watch 25 miutes of grueling comme
Commercials 25 minutes long. Warren buy this gr eedy company back.
ID
They ate all my time
Have a 7 o'clock movie showing I did not get in the theater till 730 waiting around for a cup of coffee
ID
Location
El Cajon, California
Reason of review
Poor customer service
Greedy Regal takes the money and no A/C with no warning in Florida
Here is what I sent to Regal and got no response. "We were in our 5th day of no power after Hurricane Irma and decided that, since the Largo FL Regal Cinema was selling tickets, we would get out of our 84 degree inside heat. We went to see "IT" in theater 8. The lobby was refreshingly cool. However, when we got into the Auditorium for the movie, it was hot. I'd estimate 79 or 80 degrees. I went out to speak to the theater personnel. He told me that they knew that the AC was functioning in that auditorium and that's why they left the doors open. To me, I find that the way the management handled the issue was very deceptive. If the auditorium was that uncomfortable, that auditorium should have been closed. There are other theater management groups in the area and I will have to reevaluate my future needs."
ID
Product
Regal Cinemas Air Conditioner Facility
Reason of review
Poor customer service
Loss
$19
Preferred solution
Full refund
New Reviewer
Annoyed customer
This happen on 8/12/2017 at 8:25 Cielo vista Annabella when we first got there the line was pretty long ..we waited about 20 minuted before going in it was a pack show the people behind us talk through the whole movie in English and in Spanish people were on there phone throughout the movie i saw one i guess manager walk in for a seconds and then left very disappointed i didnt injoy the movie at all
ID
Location
San Antonio, Texas
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So... if you knew you were running late for the movie because you waiting to get food, why did you stay in the concession line?
You know the food is optional, right?
That’s on you at that point. You can just dip out of the line and go to your movie at any time.