Regal Cinemas Reviews

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Regal has gone 100% downhill in recent year's. The prices climb and with Regal 12's new remodel I need to get to a movie close to an hour beforehand in order to be able to get more than 1 seat next to another. This will be my last trip to Regal. At least at AMC I can reserve a seat and know what I am walking into.
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ID
#763034 Review #763034 is a subjective opinion of poster.
Location
Columbia, Maryland
Reason of review
Poor customer service

Regal Cinemas Movie Ticket Review

On new yes Eve at 3:30 pm regal in Bridgeport Tigard Oregon had only one ticket window open for 40 customers standing in 30 degree weather and only one inexperienced person taking tickets
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ID
#762600 Review #762600 is a subjective opinion of poster.
Location
Lake Oswego, Oregon
Reason of review
Poor customer service
New Reviewer

Free $10 Regal egift Card with $50 gift Card Purchase is a Joke

I got suckered into buying a $50 Regal gift card yesterday because it came with a free $10 Regal egift card. I normally buy my Regal movie passes at Costco but I did the calculation and figured the gift card with the free $10 was an even better deal. When I got home to redeem my free $10 egift card online, I found out that it was only good for food at concession stand. Lame!!! Of course, this was never mentioned at the time of purchase and I asked a lot of questions before purchasing it. I try to avoid their overpriced snacks but now I'm stuck with a deal that isn't really a deal at all. To top it off, this egift card expires Feb. 29. But then again, with their overpriced snacks a small soda should just about deplete the balance. Lesson learned, just wait to buy movie passes at Costco where it's cheaper. Regal, this is the last time I buy a gift card from you!!!
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ID
#762030 Review #762030 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Reason of review
Not as described/ advertised

Bogus $50 xmas card e-card promo--poor corporate customer service!!!

the same thing is happening to me in modesto, ca. i spoke to the theater general manager,vikki peters,who blamed 'corporate', wondered if we had possibly had our correct e-mail address on our regal account,and stated she could/would not issue a credit/refund there. she was hesitant to try from her end to deal with 'corporate' herself and get back to me soon. i will give her 3 days and try to cancel this fraudulent transaction with my credit card company. i've called regal corporate phone,get menu tree,hold,no live person,only leave message for call back,no call back.we have also e-mailed regal with no response.
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ID
#760876 Review #760876 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

Horrible Service

Running late, we decide we would order some food from the concession. Advertised was a pizza with a drink and boneless chicken wings with a drink. They said they would bring to food to us. A half hour later - no food. I went in to see what the problem was. They forgot! I resubmitted the order. 20 minutes later they forgot AGAIN!. Returning a 2nd time they had the nerve to say they had to charge me for the drinks that were advertised as included. They handed me my pizza - cold. Chicken wings were also cold, no sauce, and simply balls of dough.
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ID
#759258 Review #759258 is a subjective opinion of poster.
Location
Eugene, Oregon
Cons
  • Poor concession service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Bought 50 gift card as xmas gift for neice/nephew. I was suppose to get $10 promo Card. I never got it and their 3rd party gift card provider will not help to resolve the problem. The company is called Cashcard. Their customer service is a joke. Trying now for 12 days...
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2 comments
#1630436

I received a gift card as a present for $25 . Upon presenting the card to the theatre they said the card was invalid.

I called Regal, spoke with four separate representatives, giving me four separate bogus answers with the unfortunate conclusion that they will not help me by activating my card.

Since it was a gift, there is no receipt, yet they can tell me I have a $25 balance but refuse to activate it. The card was from a third party retailer purchaced December 2018 and apparently the theatre has been declining a bunch of these cards.

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ID
#758822 Review #758822 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Cashcard gift cards customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Deliver product or service ordered

My lost card

I lost my card in alvin and the chipmunks the road chip so if you see it please put it in your lost and found please thank you because my cuz did not take me back there and I did ask her can we go back to there she said no so I went with 2nd aunt so now I'm at the library so if you find it please don't put it in lost and found please send it to mailbox #10 please for the people who lives in 279 east 30 th street wilmington delaware please thank you bye bye thanks for your help nice texting to you bye
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ID
#757171 Review #757171 is a subjective opinion of poster.
Location
Wilmington, Delaware
Mr. O'Pray is openly hostile to African-American theater-goers and does not hide his true feelings. Why his supervisors allow him to abuse this specific group of customers is a mystery. As far as I can tell, Mr. O'Pray is the only employee at Regal Cinemas Rockville...
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ID
#757057 Review #757057 is a subjective opinion of poster.
Location
Rockville, Maryland
Cons
  • Humiliating
Reason of review
Poor customer service

Regal Cinemas Staff Review

At the Regal cinema at Temecula Promenade, I have witnessed the employees being treated extremely poorly by the managers and I have yet to find any way to report their poor and unethical conduct. From what I've seen online- this is a very common occurrence that Regal refuses to correct.
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ID
#756901 Review #756901 is a subjective opinion of poster.
Location
Murrieta, California

STAR WARS PROBLEM

WITH ME GOING TO STAR WARS TONIGHT. & THE RECENT MASSACERES @ OTHER THE THEATERE'S. I HAVE VERY MIXED FEELINGS ABOUT ALL OF IT. FIRST OF ALL REGAL DID NOT DO A VERY GOOD JOB ON ANY POSTING. JUST LIKE POLITICS EVERY THING IS SLOW TO COME AROUND.I WORKED FOR REGAL FOR MANY YEARS & THER'E NOT WATCHING OUT FOR THE PUBLIC. THER'E MAKING SOMETHING OUT OF NOTHING. THERE' GOING TO HAVE EXTRA HELP. SO WHATS THE REAL UNDER LINING PROBLEM THANKS FROM DEREK.....
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2 comments
#1167738

…WHAT???? YOUR REVIEW MADE ABSOLUTELY NO SENSE WHATSOEVER!!

ALSO STOP WRITING IN ALL CAPS, IT MAKES YOU SOUND LIKE AN ANGRY RAMBLER WHO LIKES RANTING ABOUT THINGS.

Oh, and see how obnoxious that sounds/looks?

Yeah. Stop it.

#1080493

The heck are you talking about??

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ID
#753522 Review #753522 is a subjective opinion of poster.
Pros
  • New comfy seating
Cons
  • New intrusive search policy
  • Dad becoming a woman commercial
  • Cleanliness

Review in Entertainment category from Westerly, Rhode Island

I live in westerly RI. So I go to the stonington 10 in paw stuck CT. I bring my grandsons a lot I have six. There is a lady I think her name is Jacky she always remembers our names and the kids my wife can't always go so I take the boys alone so my hands are full. When I need a little Jacky is always there I think she a manager at the Theater I just want someone to know what a good person she is and my wife and I appreciate the service. Steve and Barbara
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ID
#751219 Review #751219 is a subjective opinion of poster.
Location
Westerly, Rhode Island
Service
Regal Cinemas Manager
Reason of review
Poor customer service
New Reviewer

Regal Cinemas Imax Review from Mount Laurel, New Jersey

IMAX is Dangerous to Your Hearing! Viewed "The Hunger Games Mockingjay2" in their IMAX theater paying extra money for the experience. My wife and I are in our 60s. The sound was set so load we had our fingers in our ears! To set through the movie we eventually stuffed rolled Kleenex in our ears to make it only tolerable. As a Vibration Engineer I can definately say watching (tolerating) a movie can contribute to hearing loss. Young people are especially at risk. Save your hearing and your money by staying away from IMAX theaters if you want to enjoy a movie and not have permanent hearing loss. Low, booming sounds will ruin your hearing at first to high pitch tones, then in the voice range. "Say that again please". Get it Regal Cinemas? Notice there were 138 complaints and none resolved. BEST DEFENSE- STAY AWAY FROM IMAX!
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ID
#750202 Review #750202 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Bad quality

Regal Cinemas Movie Review

Why the need FOR all of the commercials before the film?. Totally dislike them. especially the army recruiting ones. My reason to come to movies is to avoid commercials.
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ID
#749694 Review #749694 is a subjective opinion of poster.
Location
Wright City, Missouri
Reason of review
Bad quality

Regal Cinemas - Manager Review from Somersworth, New Hampshire

So me and two friends showed up early for seats and what're in line for q half an hour to see that all the seats were sold out so we than saw creed wich is a great film. But the lines for concessions were so long that I'm happy I only needed a drink because I stuck in food:).but after the manager finally opened another window wich was good. But right when I got to the order part the *** manager decided to leave and help his untrained employe next to him. The ticket boy was an unskilled people person and talked only with a in natural tone and was extremely rude and well was just bad, so I will tell you this if your going to the regal in pourtsmouth be aware the service is *** and so is the overal attitude to us spending are hard earned money is a joke so *** regal I'm just going to watch it on netflex next time
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ID
#745943 Review #745943 is a subjective opinion of poster.
Location
Somersworth, New Hampshire
Service
Regal Cinemas Manager
Reason of review
Poor customer service

Regal Cinemas Manager Review

OK I came here intending to see a movie . I was subject to a group of rude kids and a rude manager . Unacceptable
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ID
#745803 Review #745803 is a subjective opinion of poster.
Location
Santa Fe, New Mexico
Service
Regal Cinemas Manager
Reason of review
Poor customer service