Chris M Rls

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Verified Reviewer
| map-marker Lynchburg, Virginia

Terrible customer service almost an hour late for the movie from people trying to get concessions that keep moving the lines back and forth people left without getting the food and paying for tickets

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Regal Cinemas - Terrible customer service almost an hour late for the movie from people trying to...
Regal Cinemas - Terrible customer service almost an hour late for the movie from people... - Image 2

This is unacceptable my kids have been waiting a year to see Bob's burgers I took them out for the graduation celebration we waited 35 to 40 minutes in line to get food they had signs up front that said cash only all I had was cash to move the sign three times and every time I got to the front they directed me somewhere else so not only did I miss a huge chunk of the movie I wanted to drink in a popcorn candy and still didn't get my candy and it was rude and it was frustrating and everybody in line behind me was late as well and if it's true the things that show online I said thank you for welcome back to the movies and so to my kids when they gave me tickets cuz they say you get a free ticket or something and the kids rolled her eyes and said keep moving terrible experience my kids was upset my son autistic was in tears because he missed the best part as it says to begin so overall is terrible experience terrible.. we used to go every weekend now I doubt will return no one friends and all my followers on Facebook ticked definitely Twitter cuz most the movies you have on free apps now and screwing the American people for $10 thing of popcorn $5 candy almost $7 for service ridiculous I was going to spend more on candy I asked for it I just rolled eyes and ignore me and I was going to do a birthday party my daughter's birthdays coming up and I want to do movies in a bouncy house but now I'm not so that takes money away from the bouncy house too this is unfair taking advantage of hard-working single fathers trying to show the kids a good time for getting principles list in school

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Loss:
$75
Pros:
  • Would have been a nice getaway for the kids

Preferred solution: Full refund

User's recommendation: There's a ton of free movie apps that have new movies for free

Beth A Fib

Not taking calls

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I have already done this and it has been worthless. Call me about the mailer I received from your company with the wrong name on it.
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Preferred solution: Apology

Beth A Fib

Mailer with wrong name

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Correct name or stop mailer Answer your phone customer service or lack of service so stupid is this process
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Preferred solution: Mailer corrected

Armand P Gdz
map-marker Lancaster, New York

The theater won't except my unlimited membership

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We paid in full for the year and now our membership mysteriously isn't in the system. The customer service phone number is a recording directing me to send an email. The manager at the Regal needs the original email from months ago when we purchased the unlimited program, I don't save emails for months!
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Preferred solution: Full refund

User's recommendation: Don’t buy the unlimited program, it’s a scam

Anonymous
map-marker Bloomington, California

I greatly appreciate your responding to my concern so expeditiously.

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I bought tickets to attend the showing of Black Panther: Wakanda Forever for Saturday, November 12, 2022 @ 6:30pm. When I checked the confirmation receipt, it says I bought tickets for the very same evening I purchased the tickets. It was already pass 6:30pm.
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User's recommendation: I recommend Regal theaters to all for their movie viewing entertainment. My sons are always surprised at the low cost and the ease of purchasing tickets, the cleanliness, and exceptional customer service.

Megan S Kqe

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Verified Buyer
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Verified Reviewer

Wrong date and time

Regal Cinemas - Wrong date and time
I order two tickets for yesterday that was supposed to be for Sunday 18 2022 I wanted to see if I can change it to Sunday please and thank u
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Loss:
$32
Pros:
  • Idk
Cons:
  • Idk

Preferred solution: Full refund

Pam M Buw

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Verified Reviewer

The unlimited package

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I had to sign up twice and it still does work even with my phone at the show need to cancel my credit card on file
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Loss:
$22

Preferred solution: Full refund

Steven Z Ibx

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Verified Buyer
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Verified Reviewer
| map-marker Calabasas, California

Terrible theater in Calabasas

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Regal Cinemas - Terrible theater in Calabasas

We bought Regal passes and have been going a lot. So many bad things there

No one even checks your ticket , so allowing unwelcome people and no security .

There was no Air Conditioning in Theater 2 for NOPE.

I had to ask to turn on 3 times , then finally had to demand it. People go to the theater to escape the heat !

The popcorn is never Fresh and they dont care. People dont look forward to eating old popcorn and too salty. They dont even have buckets anymore .

They give you small paper bags

The seats are falling apart . In fact I walked out with black vinyl all over my body that was pealed off the seats ! Service is terrible And just not a good experience.

Then you have to watch that Advertisement about how great Regal is and better than your home. Thats what Its like so lame !

Your problem is terrible management and employees .

I know it is hard to find lately.

My Son and I are loyal customers and we feel you need to do better . Thanks

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Cons:
  • Customer service very poor
  • Not courteous employees

Preferred solution: Let the company propose a solution

1 comment
pat A Iig

I just had the same experience at Edward in Eastvale, had a bunch of teenagers throwing popcorn, talking and fooling around through out the movie, when I proceeded to tell the workers, instead of helping they look and stood quiet, the teenagers proceeded to follow me and harassing my young grandkids and myself……they kept talking about jumping other movies theaters, while paying costumers pay full price.

Maryann B Bqn

No one answers

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I cant get my unlimited tickets this month as I cant log in Im locked out and for This month I am unable to redeem my free ticket so I paid for nothing
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Loss:
$21
Cons:
  • It locks you out of account and i paid my monthly fee for october

Preferred solution: Full refund

User's recommendation: Need to have a good customer service line available

Hernilo C

I would like to cancel my unlimited subscription.

I called customer service so many times and got no answers. I've been trying to reach customer service because I wanted to cancel my unlimited subscription.
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Preferred solution: cancel my unlimited subscription

Darah K

There is no way to cancel my subscription

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AI have been trying to cancel my subscription for probably over a month now. I cannot figure out how to cancel it.

I have extensively spent hours looking over the app and the website and Google. So Ive gotten charge for an extra month more than I wanted.

Although I really enjoyed having the service there needs to be more options for kids regularly rather than the same movies running for over a month or so and Im not sure about the cleanliness of disinfecting the theater chairs. Because during the summer like clockwork every time we went to go see a movie we would immediately come down with a cold after.

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Loss:
$75
Pros:
  • Location
Cons:
  • Cleanliness and ability to cancel

Preferred solution: To be able to cancel my subscription and get a refund for the last month since I have been trying to cancel for over a month

User's recommendation: Know how to cancel before you sign up.

Kaya F Avt

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Verified Buyer

Customer service number doesn't work and the email customer service reps are unintelligent

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Regal Cinemas - Customer service number doesn't work and the email customer service reps are...
Regal Cinemas - Customer service number doesn't work and the email customer service reps... - Image 2

They charged me 3 times for my regal unlimited subscription (basically stole 42 dollars from me, a college student) and when I called there was a voice memo saying the number basically works but nobody was going to answer it and they gave instructions on how to contact them on the website. I go to the website and follow the instructions to fill out the service form, and I put the date where they triple charged me (March 17th) and they emailed me saying that I was only charged once in April.

. . Obviously, they did not read what my complaint was about and they told me since I was only charged once in April they would not be refunding me for March.

I responded with proof of my charge and I still have not gotten a response from early this morning. I then emailed to be referred to a higher up who would actually read what my problem was and I have not gotten a response to that email either.

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Loss:
$42

Preferred solution: Full refund

User's recommendation: I do not recommend going to them after this experience. I have gone through and disputed it with my bank since they can't hire people who can read and comprehend or even simply respond to emails.

Virginia S Lwp

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Verified Reviewer
| map-marker Dallas, Texas

Major violation complaint

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I attended a showing of Top Gun Maverick, yesterday at your Longview Texas theater. I am a disabled senior and much to my amazement, this place was not ADA compliant. There was no disabled parking, no seating in the Lobby and no seating in the long hallways. There was not a wheelchair available. My experience was disgusting Grueling and embarrassing. I would appreciate a call to discuss this. If there is no response, I would be forced to contact the ADA to file a formal complaint. Thank you.
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Preferred solution: Corporate response to my complaint

User's recommendation: Not a ADA COMPLIANT Place of business.

Rosa G Rwn

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Verified Reviewer

There is no way to cancel my subscription

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I can cancel my subscription. There is no cancelation feature in the app im very upset about this. I sign up for 3 month and you are still charging me. This is ilegal and i can sue you for this. I want to cancel my subscription as of yesterday and i want a refund for the last charge made today.
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Loss:
$19

Preferred solution: I want to cancel my subscription it was only for three month. I you keep charging me.

User's recommendation: Need to cancel my subscription

Hao Aln
map-marker Braselton, Georgia

They ripped me off for my membership pass

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I signed up for a membership to support this company for four months. I agreed to now it is so difficult to cancel. It is unbelievable and theyre still charging me.
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User's recommendation: Do not join Regal club

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