Anonymous
map-marker Mesa, Arizona

I can find no way to cancel my membership

I cant find any way to cancel membership. I need a phone number someone to talk to you or a way to cancel my unusable membership. I am a living too far away to continue. Please get a hold of me to do that. My phone number is 719229****.
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Anonymous
map-marker Manlius, New York

Horrible I need to speak to a person please

I applied for the yearly unlimited movie pass $289 and I would like to cancel my monthly movie pass. Will I be able to get reimbursed for the months that I got paid double for the monthly movie pass that I already paid
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Shun Syv
map-marker Latham, New York

Just want to talk to local theatre for ticket availability man called Oscar

Why cant I just talk to a person at Regal theatre Aviation mall Queensbury ny. This is frustrating. Can I be assured of getting tickets when I get there this Saturday???
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Anonymous
map-marker Washington, District Of Columbia

Missing points

Never received a response from REGAL! I want to speak with someone from Corp office since apparently customer service is lacking. Please forward my email address I ask they respond with an active live person based phone number. Regards
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Anaya Rgj
map-marker Mentor, Ohio

Crown club issue

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For 2 years trying to get crown card to work. 600649****07342**** dmartin43@***.net Had no prob before COVID! Keeps saying email already exists. Doesnt like any passwords I use. Cant use on line to make purchases and check my points toward rewards! My phone number works a theater, 449-487-****
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User's recommendation: Not now!!

Alice E Jik

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Verified Reviewer

Regal Crown Club

I need to cancel my Regal Crown Club membership. I was on a live chat with someone, led me to join Just Answer site for $5. I am not joining anything else. I just want to cancel my membership. Thank you so much.
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Pros:
  • Enjoy watching movies
Cons:
  • Tried to charge extra
  • Unable to see multiple movies

Preferred solution: Want to cancel my Regal Crown Club membership

User's recommendation: Not easy for senior citizens

Danielle M Hik

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Verified Buyer
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Verified Reviewer
| map-marker North Las Vegas, Nevada

Refund

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Regal Cinemas - Refund

I have been going to this movie theater for several years at The Aliante! I am very disappointed.

You could tell that the cinema was extremely short staff and the place was absolutely disgusting! Popcorn everywhere on the floor. The trash bins were overflowing, all of them in the hallways and even in our movie theater #4.I bought 5 tickets for front row and almost slipped on the floor from something that was spilled the movie before. And I think it was vomit.

It stunk, was slimy and took up about 3 seat areas. I was able to find a gentleman that worked there to clean it up but all that was used was paper towels! And I could tell he was stressed when I found him talking to other people that needed his assistance too. So we left.

We did NOT watch the movie. Couldnt even find someone on the way out. No bodies in the ticket area when we arrived or left.

Food service area was packed with customers getting food and drinks and I was not going to stand in line to complain. I can not say how absolutely disappointing the whole situation was.

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Loss:
$24
Cons:
  • Not clean

Preferred solution: Full refund

Luz Adriana P

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Verified Reviewer
| map-marker Miami, Florida

Cancellation regal

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Regal Cinemas - Cancellation regal
You don't let me cancel membership. I need you to contact me. It has been a nightmare trying to contact this people. Show some respect.
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Loss:
$300
Pros:
  • Food
Cons:
  • Imposible to contact costumer service

Preferred solution: Full refund

User's recommendation: This is the worst

Pam M Buw

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Verified Reviewer
| map-marker Hagerstown, Maryland

Can’t get a customer service representative to talk to

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Ive been billed twice for two months tried multiple times to call a live person please advise a phone number that has a live person
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Loss:
$47
Cons:
  • No one to talk to

Preferred solution: Full refund

Viktoriya P Ikm

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Verified Buyer
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Verified Reviewer
| map-marker Las Vegas, Nevada

Complaining

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Regal Cinemas - Complaining

Planned a movie night at the Village Sq at 8:45pm. Got popcorn and ready to see a movie when it turned out the AC in the theater doesn't work!

It's 100 F outside! This place shouldn't be open without AC! Also, a screen is torn right in the middle, which you can clearly see! We couldn't stay there or go to another location because 9pm was the last show.

We went to see a customer service for the pass for another day. Mark Cashier said he can only give us a refund and any other day we will have to pay a full price. Great! What a great movie night on NATIONAL MOVIE DAY!

Such a disappointment! Had to go home, rent a movie and eat popcorn.

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Pros:
  • Convenient location
Cons:
  • Some locations need some tlc

Preferred solution: Price reduction

User's recommendation: Not to go to this location.

Debra O Lqg

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Verified Buyer
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Verified Reviewer

I supposedly was issued a refund on 8/31/22

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Regal Cinemas - I supposedly was issued a refund on 8/31/22
Regal Cinemas - I supposedly was issued a refund on 8/31/22 - Image 2
I was used a refund on 8/31/22, however my bank has no record whatsoever of this refund it is now 9/9/22. You sent me an email saying the credit was issued and to check with my bank which I did. I would appreciate if you guys would resubmit my claim so I can get my money! Ive been very patient, so please expedite this issue. If you need to reach me please call 215-317-****.
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Preferred solution: Full refund

Shehul P

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

Someone is using my account

Regal Cinemas - Someone is using my account
Someone booked tickets my membership so please stop My E-mail ptlsehul002@***.com My phone number: 908265****
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Theresa Ykg

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Verified Reviewer
| map-marker Stockton, California

Being charged full price for admission even though I pay monthly for the unlimited!

I am being charged full admission price even though I have unlimited, I need this problem resolved asap please
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Dewanda Qdb
map-marker Miami, Florida

My unlimited never works I get charged and cannot see a movie

Every time I come there the movies my unlimited app does not work. Its a hassle to get in to see a movie that I have already paid for
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Navadeep M

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Verified Reviewer

Cancel Subscription

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Travelling outside US for couple of months. Will resubscribe later.Excellent offer for kust 21$ for the whole month.Definitely recommended for anyone.
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User's recommendation: Excellent offer for kust 21$ for the whole month.Definitely recommended for anyone.

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