Regal Cinemas
Reviews and Complaints
I can find no way to cancel my membership
Horrible I need to speak to a person please
Just want to talk to local theatre for ticket availability man called Oscar
Missing points
Crown club issue
User's recommendation: Not now!!
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Verified ReviewerRegal Crown Club
- Enjoy watching movies
- Tried to charge extra
- Unable to see multiple movies
Preferred solution: Want to cancel my Regal Crown Club membership
User's recommendation: Not easy for senior citizens
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Las Vegas, NevadaRefund
I have been going to this movie theater for several years at The Aliante! I am very disappointed.
You could tell that the cinema was extremely short staff and the place was absolutely disgusting! Popcorn everywhere on the floor. The trash bins were overflowing, all of them in the hallways and even in our movie theater #4.I bought 5 tickets for front row and almost slipped on the floor from something that was spilled the movie before. And I think it was vomit.
It stunk, was slimy and took up about 3 seat areas. I was able to find a gentleman that worked there to clean it up but all that was used was paper towels! And I could tell he was stressed when I found him talking to other people that needed his assistance too. So we left.
We did NOT watch the movie. Couldnt even find someone on the way out. No bodies in the ticket area when we arrived or left.
Food service area was packed with customers getting food and drinks and I was not going to stand in line to complain. I can not say how absolutely disappointing the whole situation was.
- Not clean
Preferred solution: Full refund
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Verified Reviewer | Miami, FloridaCancellation regal
- Food
- Imposible to contact costumer service
Preferred solution: Full refund
User's recommendation: This is the worst
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hagerstown, MarylandCan’t get a customer service representative to talk to
- No one to talk to
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaComplaining
Planned a movie night at the Village Sq at 8:45pm. Got popcorn and ready to see a movie when it turned out the AC in the theater doesn't work!
It's 100 F outside! This place shouldn't be open without AC! Also, a screen is torn right in the middle, which you can clearly see! We couldn't stay there or go to another location because 9pm was the last show.
We went to see a customer service for the pass for another day. Mark Cashier said he can only give us a refund and any other day we will have to pay a full price. Great! What a great movie night on NATIONAL MOVIE DAY!
Such a disappointment! Had to go home, rent a movie and eat popcorn.
- Convenient location
- Some locations need some tlc
Preferred solution: Price reduction
User's recommendation: Not to go to this location.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI supposedly was issued a refund on 8/31/22
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkSomeone is using my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stockton, CaliforniaBeing charged full price for admission even though I pay monthly for the unlimited!
My unlimited never works I get charged and cannot see a movie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel Subscription
User's recommendation: Excellent offer for kust 21$ for the whole month.Definitely recommended for anyone.
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