Regal Cinemas Reviews

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Regal App

The regal cinemas app gives you random seats for a theater after you choose your own seats, and after they charge you. To make it worse, trying to get in contact with customer service is a joke. Tonight, Star Wars presale tickets were made available which is a HUGE NIGHT for theaters worldwide. Regal, don’t you think you should have employees available for such a big night in the movie industry? I know working in customer service that there are more employees when the demand is needed. I was charged for two terrible seats, and now I am unable to reach anyone to help correct the matter. DON’T USE THE REGAL APP!!!! Not worth the hassle.
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ID
#1112867 Review #1112867 is a subjective opinion of poster.
Product
Regal Cinemas Mobile Application
Reason of review
Bad quality

Horrible customer service.

About three weeks ago I went to a theater near me to see Wonder Woman. I had about 20,000 points on my crown card and went to redeem about 7,000 of them for a free popcorn within the Regal app. Upon doing so I got an error message. So I went back to the home screen on the app and saw that it made three seperate 7,000 deductions yet didnt have any rewards available in my account(I verified this with an in theater employee). So whatever I just paid for the popcorn and went about my movie watching experience. After the movie was over I sent an email to Regal regarding the issue through their website. No response. A week later I sent another email, again no response. So I figured maybe they just dont check their email? I gave them a call and was on hold for over an hour resulting in me eventually hanging up. Its as if they dont care about their customers and dont want you to contact them. I spent over $200 at theaters to receive those points and now I'll be spending my money at another company instead.
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ID
#1066332 Review #1066332 is a subjective opinion of poster.
Location
Ronkonkoma, New York
Product
Regal Cinemas Mobile Application
Reason of review
Damaged or defective

Regal Cinemas Rewards Program Review

I am getting annoyed at the Regal Reward system. Everytime it says you will get 1000 bonus points for seeing a movie on a specifc weekend or time frame I never receive it. The points are just addimg up now.
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ID
#1028853 Review #1028853 is a subjective opinion of poster.
Service
Regal Cinemas Rewards Program
Reason of review
Not as described/ advertised
Regal 16 in Garden Grove, CA advertises that no outside food is allowed. Yet they let employees who are not working and going to watch a movie with their friends bring in outside food and drinks. This is a double standard. I understand the employees who are working...
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4 comments
#1308506

Gezzzzzz.......Is this all you can find to complain about? Lighten up.

Live. And. Let. Live.

Remind me never to serve you in a restaurant. I am pretty sure you would find something to complain about.

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ID
#1025057 Review #1025057 is a subjective opinion of poster.
Location
Garden Grove, California
Service
Regal Cinemas Customer Care
Pros
  • Reclining chairs
Cons
  • Double standard for outside food policy
Reason of review
Double standard for policy
Preferred solution
Treat every movie goer equally. No double standards for outside food.
New Reviewer

Regal Cinemas Movie Theater Facility Review

I'm not too happy. I went on a date with my husband and was annoyed at the political ad for a show called when we rise. It is a divisive topic and i don't want to deal with politics at the theatre. I swear if it happens again I will learn to love movie rentals.
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ID
#1010121 Review #1010121 is a subjective opinion of poster.

Regal Cinemas - Cashier Review

Went to see Monster Trucks at Regal Cinema at Shopping Town DeWitt in Syracuse New York on Martin Luther Day with my grandson ordered medium popcorn, medium soda and small ice gave the girl a $10.00 gift card she charged me full price and I did not get the discount of the $10.00 gift card. Did not realize it until I took him last night to see Sing at another cinema and purchased the same items. Would like to know if it was recorded that day to be over the $10.00 or did she keep my gift card
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ID
#999314 Review #999314 is a subjective opinion of poster.
Service
Regal Cinemas Cashier
Reason of review
Problems with payment

La la land Much too loud

The volume of this movie was very painful and I had to watch the movie with my fingers in my ears. My friend was doing the same. It was painful for both of us. There is no purpose to play a musical at that same thunderous volume used for coming attractions and war movies. I will never attend your theater again unless you can assure me that those high volumes will be moderated. I intend to write to the Register Guard commentaries page if I do not get a reasonable answer. This movie was La La Land, a musical. Who wants to go to a sweet, wholesome movie and feel like you are at 70's Rock and Roll concert....known to damage the hearing of both the performers and the audience. My access code is 0670-01**-**12-1700*-0140**** We attended a screening at around noon, on 1/14/17.
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1 comment
#1279695

"Loudness" is subjective as some people have better hearing than others. That being said, the volume is preset to a certain level for all movies.

It can be adjusted, but some studios have specific requirements for their movies to be shown to maximum affect and the theater would get in trouble if they deviated from these requirements.

If you're in a matinee and there's hardly anyone in there with you, I'm sure you can ask for the volume to be turned down. In a full theater during premium times, I'm afraid you'll have to suck it up and just be aware that the sound system is VERY effective and if you have sensitive hearing you may not want to attend at these times.

ID
#992264 Review #992264 is a subjective opinion of poster.
Product
Regal Cinemas Movie Theater Facility
Cons
  • Your long procedure and loud volumne
Reason of review
Bad quality
Loss
$7
Preferred solution
Turn down the volume
Regal Cinemas - Sanitary Conditions Review
Regal Cinemas - Sanitary Conditions Review
Regals Kapolei Commons definitely needs new management.... Went to Regal Theater in Kapolei Hawaii and let me tell you they need a new overhaul in management. Not sure how the morning shift is but the matinee shift is terrible. Some managers and staff members are nice...
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ID
#987775 Review #987775 is a subjective opinion of poster.
Service
Regal Cinemas Sanitary Conditions
Reason of review
Bad quality

Regal Cinemas - Movie Review

Hidden Figures, a historically important African American film is not being shown in the Horseheads,NY Regal Cinema. Many important black films have been rejected by this theater and I am tired of it. If the film depicts us as poor, ignorant, buffoons, or gang bangers (violent) they have no problem showing it.
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2 comments
#1261454

Hidden Figures does not have a wide release until January 6th. Its Christmas Day release was only in select theatres, as it was limited. Give it a bit of time and see if that location receives it in January, and then it may turn out that the location still doesn't get it.

#1262938
@PissedConsumer1261454

And now that times are up for the 5th, guess what that theatre is showing Thursdsy night and will have the following week. OP, you should mark your comment as resolved.

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ID
#979865 Review #979865 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer

Regal Atlantic Station, Atlanta

Went with my wife to attend, "Allied," for the 7:30pm showing. I asked for the senior tickets for this showing. However, told could not receive the regular Senior ticket, but had to get the special tickets for the reclining seats that also serve alcoholic beverages. When at the seating, agent asked for her ID. Since I was with her and driving she did not take her purse with ID. We were not let in, we did not intend to buy alcoholic beverages. We were offered another movie, but we declined. I am dissatisfied with this service. I would like complementary tickets for another showing. Seymour Shaye (seymourshaye@***.net
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1 comment
#1267977

I have yet to have any problems with Regal in Modesto,Ca. Love the reclining seats and had problems with talking teenagers and whiny kids. Went to theater manager and they told the parent to take their kid out or leave since it was bugging others from enjoying the movie.

ID
#963825 Review #963825 is a subjective opinion of poster.
Product
Regal Cinemas Allied Movie Ticket
Reason of review
Problem with delivery
Preferred solution
Full refund

Regal Cinemas Customer Care Review

Arrived at movie theater in Augusta and stood in line 30 minutes waiting on concessions. Only to go to my assigned seat and have a usher ask for my ticket because they sold the same seat to someone else. But since i bought 4 tickets i stayed.
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ID
#953237 Review #953237 is a subjective opinion of poster.
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service

Regal Cinemas Website Review

We plan our whole evening around a certain movie's showing time that was posted online by regal cinema ,and then when we got there the showing time didnt even exist .Im upset that i didnt get to see the movie.
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ID
#941587 Review #941587 is a subjective opinion of poster.
Location
South Salem, Ohio
Product
Regal Cinemas Website
Reason of review
Not as described/ advertised
will not sell handicapped tickets to disabled patrons unless in a wheelchair, does not matter that disabled person can not climb stairs they will not sell the tickets to them until movie starts. thus making it a total black eye for the overall experience for the...
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2 comments
#1201620

That's appalling. You don't have to be in a wheelchair to be handicapped. As a handicapped person who doesn't need a wheelchair, this just gives me one more reason to avoid this *** movie chain.

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ID
#895388 Review #895388 is a subjective opinion of poster.
Location
Vista, California
Service
Regal Cinemas Customer Care
Pros
  • Seats
Cons
  • Way treat disabled
  • Management not cooperative
Reason of review
buying disabled ticket
Preferred solution
Let the company propose a solution

Regal Cinemas Manager Review

I have bad Experience in regal cinema . The staff is not replying properly and manager doesn't come dwn on calling 4-5 times.on calling no one receives the phone and atlast was unable to see the show.
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ID
#895271 Review #895271 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Service
Regal Cinemas Manager
Reason of review
Poor customer service
Regal cinema has been overcharging on credit cards for some of their concession items. Pizza, prcing posted 6.95 at the regals in Ontario and riverside. Credit card charges 13.95 per pizza. difficult to get someone to help in Ontario Mills theater. Riverside manager...
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1 comment
#1183944

I'm assuming that you would've caught that the transaction being $60 at the time of sale, so it most likely displayed something under $30 at the time. The mistake most people make when looking at their statements is not realizing that concession and ticketing are displayed separately since they're separate transactions. Now, I obviously can't see your card statement, but I would advise taking another look with the tickets in mind and see if that $60 charge might be for the movie, instead.

ID
#875682 Review #875682 is a subjective opinion of poster.
Location
Riverside, California
Pros
  • Cleanliness of facility
Reason of review
Pricing issue
Loss
$60
Preferred solution
Let the company propose a solution