Gonzalo R Wbm
map-marker Mumbai, Maharashtra

Customer service

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I went this afternoon to go see Napoleon was excited for the film. I went in to watch the film and roughly 45 minutes into the film.

It was just not what I anticipated for so I headed out for a refund which was very difficult for me to contact the manager, but once I did, I explained to them that I really didnt like the film and if I can get a refund her first response to what I had mentioned was Im not the directed to the movie which completely threw me off.

I helped my composure and really didnt say much, but just wanted my refund. I was completely thrown off guard With the response and just in general, didnt really know what was going on after that

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Cons:
  • Bad customer service

Preferred solution: Price reduction

User's recommendation: I’m confused

2 comments
Guest

What are you confused about? You don’t get a refund because you don’t like the movie.

Your ticket paid for that seat.

They aren’t going to lose money on you. And the manager when denying you, as she should, was being sarcastic.

Zebadiah Vma

Verification code is not coming on my WhatsApp number please help 900065****

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Anonymous
map-marker Saratoga Springs, New York

Refund issue

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Not paying to get a refund issue resolved. It's just plain ridiculous to have to pay for a refund to be issued.
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Rodney W Cwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Hampton, New York

I purchased the Little Mermaid Concession Souvenir and never received my order. I would like this resolved ASAP. Thanks

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About my purchase for the Little Mermaid Concession Souvenir that I didn't receive. I would like this resolved ASAP. Thanks
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Loss:
$8
Pros:
  • Delivery
Cons:
  • Delivery

Preferred solution: Deliver product or service ordered

Makiya Ddh
map-marker Oklahoma City, Oklahoma

Managers are awful people.

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i wont specify what theater i work at but im getting real tired of working there. my manager called me stupid and that i cant do anything by myself- as if we as team members arent supposed to be acting like a team.

like huh? what is her deal and its only to me no one else has she ever done this to. managers are awful high on w**d managers dont know how to communicate properly or work as a team. we try to keep the theater as clean as possible but some team members are worse than other and just dont care.

me on one hand i try to clean but most of the time my manager finds something to complain about.

im getting tired of treated like trash by an old women that is acting like a retired rich women. not rich or retired but sure acts like she owns people-

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User's recommendation: don’t go to certain theaters in the texas area. most are bad service and management.

Resolved
Tara F Bfe
map-marker Raleigh, North Carolina

Resolved: Canceling subscription

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Updated by user Nov 28, 2023

Company fixed the issue and I have been provided with apology. They agreed to let me out of the subscription.

They did not refund my money. I warn anyone and everyone do not get the Unlimited movie subscription from Regal.

Original review Nov 21, 2023
I want to cancel my subscription and I'm unable too and I am unable to speak to a customer service representative
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Loss:
$60
Cons:
  • Rip peopleoff

Preferred solution: Cancel subscription

Anonymous
map-marker Arlington, Virginia

Placed order for Barbie box and never received

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I have not heard from anyone. I am going to call the credit card company and file a claim. I will never order from you again.
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Fenll S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Matatiele Town, Eastern Cape

Do not allow to canxel

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They will not allow to cancel the subscription. Trued many ways in the app. Seems like a fraud. No way to contact them either.
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Do not subscribe. Not posible to cancel

Sumaiya Ums
map-marker Manteca, California

Can’t get ahold of customer service

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I keep getting charged way before the due date, and get over drafted in my bank I need to talk to a actual person about this problem
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User's recommendation: No I won’t recommend

Ellisyn Kpi
map-marker New York, New York

Refund

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So they didnt let me watch my movie and kicked me out before I could get a refund of movie change.I will never go back
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Loss:
$35
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Don’t come here

RICHARD P Odr

I cannot cancel

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Almost impossible to cancel I still cannot they make it very difficult my wife and I have been trying for a couple months now my suggestion is just pay for the movie
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Orosmer R

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Verified Reviewer

Fraudulent

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Not agree with the current not discount for students Sad, I have 2 young kids 14 and 15 they do not work and are full time students, I don't understand this anti- american policy that give no duscount to students.
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Preferred solution: Price reduction

Linda L Qjk

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Verified Reviewer

No proof after paying PayPal of tickets to entry at door

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Paid paypal for tickets but no entry or proof of purchase & day time or seats to show at door from Refal to get in please help me I am a senior lady 76 & have sent messages to yall 3 times
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Loss:
$40

Preferred solution: Help proof of purchase for movie entrance

Vineeth T Yzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coupon not working tickets not booking

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This might bw a problwm qith the website. When I tried to contact the customer care no one picked up the call
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Nothing

Pratima S Yey

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Verified Reviewer

Cancel subscription

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There is no option to cancel the movie subscription, this is so frustrating Never signing up again Worst service ever
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Preferred solution: Cancel subscription

Assia S Zqy

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Verified Reviewer

I cannot connect to the app

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My unlimited account is bloqued and I cannot connect to the regal app I keep reaching, sending emails and texts and nobody responded to me and I can see that my credit card was used for the paiement
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Preferred solution: To be able to log on my app