Unclaimed
Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
807
TOTAL REVIEWS
75.9K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
New Reviewer
Cancel my regal unlimited subscription NOW
Why is the customer call center shut down?!! Quite convenient when people want to cancel their subscription. Then using email as the only means to get a hold of uguys. And at a delay on top of that! All the while uguys are still taking our money. Shame on you! These tactics will not be tolerated. Cancel my unlimited subscription NOW!
ID
Loss
$22
Preferred solution
Full refund
Want to cancel and can’t reach anyone
Cant reach anyone to cancel Im getting the run around for something I didnt sign up for!!! And being charged 34.95!!! I can even speak to anyone!
ID
Location
New Bedford, Massachusetts
New Reviewer
Tickets with no PIN number
I have movie tickets for Regal theater and I tried to reserve seating to use them and they asked me for PIN number to reserve seating. These tickets have no PIN number. And the has no expiration date
ID
Location
Long Beach, California
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal does not keep their word
We purchased tickets to see venom 2. The person at the ticket counter told us the theater had no air conditioner but if we became too uncomfortable we could return for a full refund or movie pass. We immediately felt that it was too hot to watch a movie in the theater. It was suffocating. We went to the front counter and were refused a refund. The manager said there was nothing she could do. We were told by staff we would and this is the only reason we purchased the tickets thinking if it was too hot we would get a refund and were refused our tickets. Nothing was done to help our situation.
ID
Location
Midland, Texas
Loss
$60
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUNlimited Membership Refund
Last weekend, following up to an email offer for $60 off on an annual unlimited membership, I bought two memberships, for me and wife with numbers: 6006 49** **41 647* *** and 6006 49** **82 053* *** for Nelson and Maria Ferreira. 19448 LA Serena Drive Estero Florida, 33967. We bought the chea[est membership as it covers our movie theatre Regal Coconut Point 16. THe app shouweed movies bit when we got there the movie was is closed and no info of when it will come back again. For that Reason, I am requesting a refund of our membership with wa paid with a Regal gift crad for my wife Maria Ferreira and a combination of gift and credit card for Nelson Ferreira. I would appreciate your confirmation of refund and response ASAP so tha I do not need to file a grievance with my credit card. Thanks
User's recommendation: Be careful, they sell and announce fimls on theaters that are actually closed.
ID
Location
Estero, Florida
Loss
$331
Preferred solution
Full refund
New Reviewer
Need to cancel my membership
Cant afford at this time my funds have changed and I cant afford any xtra right now I need to cancel my subscription
ID
Location
Waterbury, Connecticut
Preferred solution
Cancel subscription
Buyer beware Regal Unlimited. You are locked in For 12 monthly payments, supposedly after that you can cancel. I am on month 6. The customer service is the worst! There is really NO CUSTOMER SERVICE as you are forced to write a message within the Regal website under...
View full review
ID
Location
Miami, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo cancel my subscription
Want to cancel my Regal Crown Club membership. Don't go to movies enough to make it worth paying a subscription fee each month.
User's recommendation: Impossible to speak directly to a representative for assistance.
ID
Location
Lake Wales, Florida
Cons
- Poor corporate customer service
Preferred solution
Deliver product or service ordered
New Reviewer
Cancel unlimited
An automated system says i have to email. I need to talk with someone because I want to cancel my subscription and they were supposed to charge me the 30th of September but they charged today. So I want my money back.
ID
Location
Sarasota, Florida
I order online... I picked Starlight in Charlotte NC and when ticket was issued it was for Birkdale. We went to Starlight and the individual scan and told us Theater 3 so we went to set down for the showing at 3:45pm. The movie theater 3 was playing Guy and we went to...
View full review
ID
Location
Concord, North Carolina
New Reviewer
Cancle the regal pass for the raajhashree@***.com
Hi..please cancel the regal subscription for raajhashree@***.com As that gmail got cancled i m not able to open the account after lockdown.please try to refund the amount.i didnt see any movies in it after lockdown.kindly reply
ID
Pros
- Sound
Cons
- Cost
Loss
$300
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCHARGES
STOP stealing my money! You "supposedly" canceled my account months ago but EVERY month you're stealing $22.98 from me.
User's recommendation: Regal NEVER stops charging you a monthly fee even long after your yearly subscription ends.
ID
Location
South Plainfield, New Jersey
Loss
$161
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund
I bought movie tickets and was not available to make it. Drove a hour and 20 minutes to talk to a manager there, because your 888 number is not answering, to just find out I couldnt get a return because it was the next day already. They told me to reach out to you via message or email. Its been more than a week and I would like my refund for $41.
ID
Location
Sacramento, California
Pros
- Good movies
Cons
- Customer service
Loss
$41
Preferred solution
Full refund
I want to cancel my subscription
I want to cancel my subscription And I dont have the option to do so there should be an option to cancel
ID
Location
New York, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need to my refund please
I am trying to get a hold of a person who is understanding about regal unlimited please Im need to see if I can get a refund
ID
Pros
- Comfortable seats
- Cleanliness of facility
- Nice facilities
Cons
- Disappointed in policy
- Full refund
Loss
$95
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel