Regal Cinemas
Reviews and Complaints
1.1M
CLAIMED LOSSES
775
TOTAL REVIEWS
74.5K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancelation
Cancelling mine & my wifes subscription. Pleaseeeeeeeeeeweeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
ID
Location
San Francisco, California
New Reviewer
Cancellation
I contacted them two months ago, could not contact anybody officially but an answering person. I don't mind, keeping the membership, but I moved to a place, nearest regal is over 300 miles away. They said keep membership for one year. I was on my tenth month when cobit stopped theaters. My bank stopped 21.00 payments. All l want is this to stop, now l am swamped with text messages demanding payment. I have not been to their theaters for over a year and half. What can l do.D
User's recommendation: Don't get on on any thing using bank account. In.
ID
Preferred solution
Easier way of cancellation.
New Reviewer
I am asking about my rewards card
I need my card updated I have call several times about purchases I have made but did not receive my points
ID
Location
Augusta (Richmond County), Georgia
Pros
- Movies offered
Cons
- Management not cooperative
Preferred solution
My points for my purchases
New Reviewer
Gift card not showing on account
Me and my husband use the same account for our tickets and the email is under jenino3@***.com but I downloaded his acc on my phone and I can't see the gift cards added but he can on his phone why is that
User's recommendation: No customer service to speak with that's bad.
ID
Location
Henderson, Nevada
Loss
$30
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal unlimited account
When purchasing tickets using my phone for me and my husband, he is not garnering any points under his unlimited pass, why. And I only get points for one ticket, not the 2 that I purchase.
ID
Location
Raleigh, North Carolina
Pros
- Customer service mostly professional
- Cleanliness of facility
- Recliner seats
Preferred solution
Let the company propose a solution
Purchase ticket error
Cant buy ticket online or on the app now can I go to movies are they selling ticket in front boxes still ?
ID
Location
Los Angeles, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo answer voice call no human didn’t answer the call
You refunded my ticket movie for8/25/21 I want a refund for Convience fee I did cancel regal cinema canceled movie
User's recommendation: Not so good so far.
ID
Location
Ocala, Florida
Loss
$1
Preferred solution
Full refund
New Reviewer
Points got deducted that shouldn’t have been deducted
Original review updated by user Aug 16, 2021
Points got deducted that shouldnt have been deducted. The girl at the concession stand didnt notice that I already had a free popcorn she deducted 6000 points for a popcorn but I already had a popcorn on my account. I am requesting that those points be returned to my account. I sent an email but havent heard back from them & I dont see any points that were added back to my account. ID
Cons
- Customer service
Preferred solution
My 6,000.00 points returned to my regal crown club
New Reviewer
Billing
Office closed- no help at all Web site doesnt help either I need to fix my billing information, I entered the new card # on the app but still getting cant collect payment messages
User's recommendation: Have a Person answer the phone!
ID
Pros
- Clean theater
Preferred solution
Need to Talk to a live person & get this billing problem fixed
New Reviewer
Bad Experience
Didn't get seats I reserved, was forced to sit in a different row next to people COVID is a thing plus I should get the seats in reserved or what's the point
ID
Location
Merced, California
Pros
- Clean theater
Cons
- Seat arrangements
Preferred solution
Full refund
Money was taken out of my account when I was last at the movies and it was already taken for the month.
When we were last at the movie I was having trouble getting tickets and the manager helped but he took another payment out of my account. I have tried to email with no reply and still not available by phone!!!!
ID
Loss
$42
Preferred solution
Full refund
New Reviewer
Unable to reach a live person to resolve issues where they continue to take money out of my bank account when I discontinued my service with them
Since Ive never been able to actually talk to a live person I really dont know what is going on they no longer had a call center you have to email and wait weeks for someone to get back to you
User's recommendation: Avoid them go somewhere else.
ID
Location
Augusta, Maine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRegal Crown Club card
Update by user Aug 11, 2021
No answers no Solutions right now very very upset my granddaughter and I just want our Crown Club membership passes back thank you
Original review posted by user Aug 11, 2021
I'm very pissed off about now you all do not answer the phone when I go on your website it messes up everything I put all my information in and it went to somebody else's name I don't appreciate that because I don't appreciate other people having my information so I would suggest that you all get in touch with me like ASAP because right now because I am very upset you all have my phone number I need a cal right now I feel like you all are not responsible also not reliable. of i away ID
Location
Los Angeles, California
Pros
- Service
Cons
- Corporate customer service
Loss
$25
Preferred solution
Get me and my granddaughters Regal Crown Club has fact that we paid for last year and never got to use it because of the pandemic so I shouldn't have to pay another $25 because we never got to use the $25 we had already paid thank you
Getting in touch with corporate
I am trying to get our regal theatre in lex ky to get the movie "witness" from red brick film works to have like 3 showing, fri , and 2 on a sat of this movie. I have probably several hundred from our church interested in seeing this. I fid not get anywhere with finding a website to request this. The theatre told me to call corporate to find out. Any help would be appreciated. Phone number? Thank you. Carla Zimmerman carzimm3880@***.com 859 704 **** leave message if at work.
ID
Location
Lexington-Fayette, Kentucky
New Reviewer
Upgrade
Need to know how to change a membership to Unlimited. When you reopened my cousins membership got down graded and we would like to upgrade back to Unlimited. No one at the theater knows how to do it. Karen Harper Pandigram@***.net
ID
Preferred solution
Upgrade membership
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