Claudell Buf

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Verified Buyer
| map-marker Paramus, New Jersey

Unable to connect call

Regal Cinemas - Unable to connect call
I was unable to book movie ticket, Kushi telugu movie release after one week also unable to book movie tickets.
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User's recommendation: Don’t buy unlimited pass

Resolved
Johnesha Gfb

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Verified Reviewer
| map-marker Lake Zurich, Illinois

Resolved: Card lost stolen

Updated by user Sep 25, 2023

Company fixed the issue and I have been provided with apology. I don't know.

The account on my card was debited. Thanks. The problem and frustration is guys my age don't due anything electronically.

Everuthing could have been easily solved if I was able to talk to somebody. The inability to talk to a human makes everything nearly impossible for people like me.

Original review Aug 25, 2023
I can't reach a real person 847-540-****. What else do you guys want me to say. If you would read this, you'ld know the problem. Not everyone is able to do this computer stuff.
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User's recommendation: none unles I could talk to a real person

Linda Y Kpo

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Verified Reviewer
| map-marker Huntersville, North Carolina

Purchased unlimited pass bit app not working

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App not functioning after purchasing unlimited pass. Theatre could be cleaner, additional discount for pass holdrd
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Loss:
$21
Pros:
  • Discount
Cons:
  • App not easy to use

Preferred solution: Assistant with App

Andrew G Jco
map-marker Irvine, California

Questions about regal unlimited

Unlimited pass is not true you only get certain movies that are unlimited and the rest you pay a additional charge Misrepresentation
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Loss:
$18
Pros:
  • Nice theaters
Cons:
  • Unlimited pass advertising or completely true

Preferred solution: I would like to it to be unlimited

User's recommendation: Be very careful

Anonymous
map-marker Washington, District Of Columbia

Compliant of Screen And Seats

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Hello , I watched movie Friday afternoon 1:55 PM Dulles Centre Regal theatre inside the mall. The screen in the middle was broken it wasnt clear picture at all throughout entire movie and also seats were terrible
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User's recommendation: Do not go here broken screen

John Y Uxa

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Verified Reviewer

Membership

My girlfriend just bought me regal unlimited and when we go to try to buy a ticket it shows that i have to pay the amount when it is supposed to be free why is that
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MAXINE Z Blu

Trying to cancel my membership

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I have had this membership with Regal for three years and I am trying to end it now and I am just going in circles sending emails to different addresses calling leaving text and I just cant seem to get anywhere
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Saxton Odi

Bought tix online for today, but haven't received c

Bought tix online for a 3:15 movie today. Was told they would be sent to my email. They have not been. Please help.
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Preferred solution: Deliver product or service ordered

Holly B Fji
map-marker Jacksonville, Florida

Complaint to corporate

We was told that the if I paid more money the movie with show better have better sound have better screen but it was total opposite usually when I paid the regular price is louder it show better but tonight it was blurry sounds lower and we was very disappointed in what we got tonight for us to pay extra money and the show was worse quality.
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Loss:
$22

Preferred solution: Price reduction

User's recommendation: Don't pay more even if told it's better it's not

Andrew G Jco
map-marker Corona, California

Unlimited pass has restrictions

Been a regal unlimited customer for three years the regal that I went to was a mile from my house It closed and now regal spectrum is where I go Problem is they very rarely have movies that I can attend unless I pay a premium I dont feel this is right
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User's recommendation: Be very careful when purchasing pass

Anonymous
map-marker Hollywood, Florida

Cancellation

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Another covid pandemic and to expensive with all cost going up I need to cancel where's your customer service number
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User's recommendation: Yes great value

Victoria W Wqu

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Verified Buyer
|

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Verified Reviewer

I did not ask for a refund

Regal Cinemas - I did not ask for a refund
Regal Cinemas - I did not ask for a refund - Image 2
I ordered tickets online for the Ninja Turtle movie on Monday and this morning I woke up to a refund confirmation email and I did not request a refund! I am planning to still take my children this afternoon to see the movie and now I can not even find the movie time slot that I had!
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Preferred solution: I want my tickets so I can see the movie!

Judith B Csl

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Verified Buyer
| map-marker Taganrog, Southern Federal District

Need to talk to customer service about ADA issue

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Regal Cinemas - Need to talk to customer service about ADA issue
ADA violation Senied the ability to you my vision assist device.I need a refund.Staff needs education .I need to talk to a real person.
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Loss:
$33
Cons:
  • Staff not educated regarding accessibility

Preferred solution: Staff education. And removal of complaint.

User's recommendation: Do not go to Regal . Not disability friendly.

Jerusalem Sco

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Verified Buyer
|

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Verified Reviewer
| map-marker Fontana, California

To verify my cancellation

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Regal Cinemas - To verify my cancellation
I booked the one Showtime, the wrong time. Get a different ticket if that's okay Because I made him want a decision
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Roslin Fom

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Verified Reviewer
| map-marker Knoxville, Tennessee

Unable to log on to account

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Tried the message and AI options that didnt help. Then called was directed to different AI that said they could not take my call at this time???
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