Calyn Edp
map-marker Columbus, Ohio

Cancel subscription or change it

You do not make it easy to talk to anyone which is lack of communication This should not be as difficult as you are making
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Terri D Sgt

Cannot find tickets

I purchased tickets online on October 20 for a 11am movie today and chose my seats. My credit card has been charged. I did not receive a confirmation email. I have no access to the tickets which I have paid for. Please help.
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Preferred solution: MY TICKETS!

Aleisa S Mpn

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Verified Reviewer

I can't reset my password,

I still can't reset my password, cause I haven't received a email to rest my regal app password. I would really like some helpyes
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Preferred solution: I would like to reset my password

Anonymous
map-marker Hollywood, Florida

Yrevolya@***.com

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I have had a bad experience, they gave me a gift for my birthday but when I went to the cinema they removed it, I claimed it because I wanted to use it another time so they returned it to me but again when I went to the cinema they removed it again, in conclusion I could not enjoy about my birthday gift, they wrote to them again and they didn't pay attention to me, they ignored my message, I don't know if anyone else has gone through this.
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Carolyn S Cit

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Verified Buyer

Cannot access acct

Regal Cinemas - Cannot access acct
I have tried to access my account and they say there is no account but Regal is deducting from my credit card. What can I do?
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Preferred solution: Into my account

Jennifer D Bht

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Verified Reviewer
| map-marker Houston, Texas

Very frustrated- Edwards Greenway Palace Houston

I attended a 2:50 showing of Oppenheimer on Last Sunday and we were assigned seats. I arrived at the theatre and found my seat occupied and was told by this person they werent giving up my seats because someone took theirs and that I should find somewhere else to sit.

I went to look for someone from the theatre to help but aside from the ticket checker, who was busy checking tickets, and the people at concession stand, there was no one to be found who could help. Nobody in the ticket office bc it was automated, nobody in the guest services area, I dont know why, so I went back to the movie with my friend and searched in the dark, bc the movie had started by this time, for 2 seats that werent taken. This was a completely full showing so I ended up finding one seat all the way at the top and my friend found one seat all the way on bottom and on the opposite side. This experience completely ruined my first trip back to a theatre since Covid began in 2020.

I was so excited bc I really wanted to see this movie on a big screen and bc this has always been my go to place for movies. We shared one medium popcorn between us so you can imagine how that went with us on opposite sides and one up top, one on the bottom. I specifically chose seating behind the handicap section bc my friend is 63 and a heavy guy and needed as much room as possible so Im very disappointed at how this went. After half an hour I saw other people coming in with an employee to claim seats but by this time I just didnt want to bother with moving.

I did not enjoy the experience and while I miss the theatre idk if its even worth the headache. Just ruined what was a big day for me and my friend. I was angry and found it very hard to enjoy the movie.

Maybe someone shouldve been available to assist with seating when we were all coming in, but that opportunity is lost. Im sure your company can figure out a way to resolve because Im not happy at all.

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Loss:
$55
Pros:
  • Decent food
  • Convenient location
  • Great selection of movies
Cons:
  • Lack of employees when i went
  • Paid parking

Preferred solution: Full refund

Nishanth P Pve

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Verified Reviewer

Cancel subscription

I would like to cancel my subscription as I am moving back to my home country india for good and I no longer needed this please view request at the earliest.
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Preferred solution: Cancel subscription

Anonymous
map-marker New York, New York

Tickets purchase

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Been having issues getting tickets on the unlimited plan website will not let me get any. 2 different times.
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User's recommendation: Be weary of it

Lola E Rxn

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Verified Reviewer

I never received items that I paid for online. It’s been two months nothing has arrived and they will not contact me over the phone. There’s no one to speak to you I have not received a refund.

I have no way to talk to a live human being. I want a refund for the items that they charge me for over two months ago they never shipped it they dont have a customer service phone number and all the emails are directing me to the wrong places.
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Loss:
$50

Preferred solution: Full refund

Sarah A Fxp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Refund never received

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Regal Cinemas - Refund never received
My order was WRS3L7N, I submit a refund and never got it back , this was July 17. Now its July 31. Contact me at 609289**** , I would like to have my money back. Its horrible that I havent gotten back its been 2 weeks, horrible service.
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Loss:
$80

User's recommendation: Refund was horrible never got my money back

Anonymous
map-marker Atlanta, Georgia

Still trying to cancel my service

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Still unable to contact someone after trying for 3 weeks. All I receive is a no one is available message.
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User's recommendation: Don’t start Regal Unlimited

Morgan G Bbe

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Verified Reviewer
| map-marker Charlotte, North Carolina

Cancelling Unlimited Subscription

Hi! I just wanted to see if it was possible to cancel my regal unlimited subscription. I just havent been using it as much this month and its a decently hefty price for something im not using thats all. Thank you!
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Anonymous
map-marker Petersburg, Virginia

Need help with acct and getting ultimate movies

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I never got a call back. I tried this in June and nothing. Now there's 4 movies I want to see and I can't get it to work or a CALL BACK
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User's recommendation: Stay away

Anonymous
map-marker Stone Mountain, Georgia

Locked out of account

No one has contacted me about getting back into my account. My account is locked and I cannot check my points. This is my email is ncl_penn@***.com
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Claudell Buf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Paramus, New Jersey

Unable to connect call

Regal Cinemas - Unable to connect call
I was unable to book movie ticket, Kushi telugu movie release after one week also unable to book movie tickets.
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User's recommendation: Don’t buy unlimited pass

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