Regal Cinemas Reviews

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Word to the wise

I enjoyed the regal theater very much. However, I would like to encourage the regal theater to stop allowing people the privilege of bringing their blankets and pillows to the theater. Bedbugs are a real threat. I enjoy coming to the theater and would not want to have the theater become infested with bedbugs. Do something about this before it’s a problem .
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ID
#1537172 Review #1537172 is a subjective opinion of poster.
New Reviewer
Regal Cinemas - Customer service and filth
This is the 3rd time we have been to the Dimond Theater in Anchorage AK this month. Each time has bren a horrible experience with customer service and theater cleanliness. We pay to much money now a days for this crap and I'm so sick of it. Mansgement has no clue and...
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ID
#1536730 Review #1536730 is a subjective opinion of poster.
New Reviewer

Pour service

App does not work so can’t redeem credits, even managers could not work the app. multiple times buns are stale & hard as rocks, staff are not proactive, no product ready...hotdogs, popcorn etc they won’t make more without being told to do so. Not enough staff to serve patrons & nasty theatre due to not being cleansed!!!!!!!!!!!!!!!
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ID
#1532458 Review #1532458 is a subjective opinion of poster.
New Reviewer

Regal Lynbrook & RPX

We were so proud to finally have a brand new, beautiful theatre in our neighborhood like Regal Lynbrook & RPX. Unfortunately, this theatre is kept so dirty and filthy that I felt compelled to write a complaint. There is garbage and popcorn everywhere! It is so dirty with garbage all over the rugs, chairs, floors and even the bathrooms are so filthy that it's completely disgusting! Regal, please hire consistent cleaning people to keep this beautiful theatre clean!!!
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ID
#1528809 Review #1528809 is a subjective opinion of poster.
Service
Regal Cinemas Sanitary Conditions
Reason of review
Bad quality
New Reviewer

Refund needed

I purchased tickets for Avengers online and when I scanned the tickets at the movie theater the event was sold out and the ticket lady said a refund would be issued. I never received the refund on my account.
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ID
#1524467 Review #1524467 is a subjective opinion of poster.
Location
Charleston, West Virginia
Service
Regal Cinemas Customer Care

Disappointed in One Area

My wife and I usually go to the regal cinema's But There will be No More. We were told that Somebody from England had bought them out and They tell u where u r going to sit! Socialistic sounding to me... So I will not be back. If I can't go into a theater and sit where I want I guess I will not go! It may not bother alot of people but I am One That it Bothers! So Have a Good Life Regal You don't need My Business Anymore..
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ID
#1520649 Review #1520649 is a subjective opinion of poster.
Location
Richmond, Virginia

Simply costs too much.

Why is the cost of a single viewing of a movie about as much as it is to purchase that same movie on DVD three months later? It just does not make sense. If you charged less, more people would show up. I'm not pissed....just sad Sad
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ID
#1515467 Review #1515467 is a subjective opinion of poster.
Location
Fresno, California
Product
Regal Cinemas Movie Ticket

Butter stations

What doesn't Regal follow Cinemark and have popcorn butter stations available to customers. The current system at Bolingbroook sucks
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1 comment
#1709431

This varies by individual buildings, generally depending on how they were originally designed. I haven’t figured out any rhyme or reason for it, just what the architect decided, it seems.

Not even old Hoyt’s buildings are uniform, much less the new builds. And then you have customers on both sides of the fence, as it’s easier to have corn layered when it’s on the employee-side but easier to control the amount on top when it’s customer-side.

ID
#1512159 Review #1512159 is a subjective opinion of poster.
New Reviewer

To much talking while the movie is going

Me and a friend went to see the movie Pet Semetry and we sat in row E 10 and 11 the three underaged children not accompanied by a parent. We asked them to be silent only to have rude children trying to start problems in the theater. I feel security should be present in every theater to escort the Brats out. They talked the entirety of the movie. It was horrible the past few experinces with people not shutting up in movies is making a point of me not wanting to come to the movies anymore. I hate that even if a parent got them in you need to sit with your brats and make them be silent people pay to see the movie not here children carrying on full conversation
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ID
#1508448 Review #1508448 is a subjective opinion of poster.
Location
Woodstock, Georgia

Assigned Seating

Good-bye Regal. I used to enjoy going to the theater, but now that I cannot choose my own seat I will choose another movie theater where I can exercise my own choice of seating.
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ID
#1508447 Review #1508447 is a subjective opinion of poster.
Service
Regal Cinemas Customer Care
New Reviewer

Gift Card - Mobile App Ripoff

I loaded $50 of gift cards on the mobile app. I tried to purchase two tickets to a movie - and they charged my gift card $19.40 and provided no tickets. I tried a second time, and same thing. They deducted $38.50 from my gift cards and provided NO tickets. When I called them they said they could do nothing about it if I didn't have the full gift card number (which I didn't anymore). So lame - the card is loaded on their app, the tickets were processed through their app, they used their app to reduce my gift card balance, but they claim they have no way of seeing it unless I have the entire gift card number. Total ripoff/scam if you ask me.
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ID
#1506181 Review #1506181 is a subjective opinion of poster.
Location
Clark, Nevada
Product
Regal Cinemas Gift Card
Reason of review
Problems with payment
Loss
$39
Preferred solution
Full refund

Reserved seating a pain. HATE IT

No have not contacted them will just go to the theaters that have normal seating. Angry
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ID
#1505607 Review #1505607 is a subjective opinion of poster.
Location
Salem, Oregon
Service
Regal Cinemas Movie Ticket Booking
Reason of review
Bad quality
New Reviewer

Used app to purchase and was hit with fee

I hadn’t used the app before for purchases so I called CS and agent said it was simple. I had a pass and CSR explained how to put the code in. Was going through the app because with the dumb have to have an assigned seat now, figured I’d get things done before so we wouldn’t have to get there an hour early just to get a decent seat. Get all the way through and at the end there’s now a convenience fee of $1.50 per pass. App didn’t say it was a convenience fee though, just a fee. It think it’s *** they charge as much as they do, push u to the app and then hit u with a fee to use it. Spoke to the manager and he basically compared it to Ticket Master and the fee they pay. Difference is I’ve already paid for my movie pass, I just needed a seat.
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ID
#1498842 Review #1498842 is a subjective opinion of poster.
Product
Regal Cinemas Mobile Application
Reason of review
Problems with payment
New Reviewer

Bugs in the theater bit by spider

Several months ago was bit by a spider in the theater. Asked for refund and to be reimbursed for medical bills. Talked to manager, no results .. letter to BBB , got a call from ins co. No results, still waiting on a call from customer service. This particular theater has since closed its doors. It was in deplorable condition dirty etc .
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ID
#1498119 Review #1498119 is a subjective opinion of poster.
Location
Lanett, Alabama
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service
New Reviewer

No patronage from me!

I was considering purchasing two tickets online until I read the reviews for Regal theaters. Not a single good review and a LOT of really bad ones. I’ll save myself the grief and go elsewhere.
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ID
#1493685 Review #1493685 is a subjective opinion of poster.
Reason of review
Bad ratings
Preferred solution
Just clean up your way of doing business!