Regal Cinemas Reviews

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Enough with the TV commercials

I was going to see Like racing in the rain this morning, but after last week and the previous four weeks, I said enough is enough. At home I can turn the sound off, but to sit through a half hour of TV commercials and previews as much as three time each......NO MORE. Ihave been a loyal customer for over 20 years. captkenkon@***.com
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ID
#1618048 Review #1618048 is a subjective opinion of poster.
Location
Honolulu, Hawaii

I Love Lucy, colorized 5 specials on August 6

Why only one showing at 7 pm. Time had eliminated most seniors who limit driving at night.
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ID
#1615185 Review #1615185 is a subjective opinion of poster.
Location
Guilderland, New York
New Reviewer

Complaint

The manager and the ladies at the front selling tickets are rude and unhelpful. I’ve never experienced this lack of customer service here. The manager name is Melissa. She has a attitude and shouldn’t be working as a manager if she doesn’t want to help customers. I have 3 little girls who wanted to play in the arcade. After losing $3.00 to the games not working I decided to speak with the ladies about a refund or more tokens. They didn’t care to help me. In fact, pointed to the door where they thing someone might be. I asked if they could walk over and show me. They refused! I’m frustrated and my kids are sad.
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ID
#1614002 Review #1614002 is a subjective opinion of poster.
Location
Houston, Texas
Service
Regal Cinemas Manager
Reason of review
Poor customer service
Loss
$3
Preferred solution
Let the company propose a solution
New Reviewer
Regal Cinemas - Long Term Customer Complaints
Phone: 404-543-****; Hollywood 24 Atlanta; I have 7 complaints. 1) I do not like numbered seating. When at the box office, you can't read the numbers on the display (too small), it's hard to tell how close the seats are to the screen, and it creates an unnecessary line...
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ID
#1613901 Review #1613901 is a subjective opinion of poster.
Location
Tucker, Georgia
Product
Regal Cinemas Movie Theater Facility
Pros
  • Parking
  • Food
  • Convenience
Cons
  • Numbered seating creates problems and lines
  • Not cool enough in theaters either day or night
  • Must show ticket while holding food and drinks
Reason of review
The issue descriptions in my statement address this.
Preferred solution
Let the company propose a solution
New Reviewer
Received popcorn that had a chemical taste. Felt very nauseous and almost vomited. The cashier Sabrea was very apologetic and even advised that occasionally other consumers have had the same complaint. In order to receive my refund for the popcorn I need to have a...
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3 comments
#1794590

Yeah. That’s not actual butter they put on there.

Just a flavoring.

Doesn’t surprise me it had a chemical taste. That’s why I sneak snacks in to the theater.

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ID
#1613899 Review #1613899 is a subjective opinion of poster.
Location
Sacramento, California
Product
Regal Cinemas Popcorn
Reason of review
Bad quality
New Reviewer

Reserved seating

I can see only one advantage to reserved seating and that would be for the latest movie premiers/opening days. Otherwise, it serves no real purpose except to back up the lines for purchasing tickets. Another example, and this was my personal experience...monday morning at 10:30 a.m....the movie had been released almost 3-4 weeks prior and there were 2 other people in the theatre...i stood in line for ten minutes (with only four other patrons ahead of me in line)...that is ridiculous!!! It took people forever to decide what seats they wanted. And the entire audience for that showing turned out to be 6-8 people!!! ELIMINATE THE RESERVED SEATING...it’s unwarranted and too time-consuming! Everyone thinks it’s ridiculous.
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ID
#1612151 Review #1612151 is a subjective opinion of poster.
Cons
  • Reserved seating
Reason of review
Poor customer service
Loss
$10

4th Amendment

Was asked by staff to open up my small hip bag so they can search when i gave them my movie ticket, I asked why they said its for security i said since when ive came here numerous times and this was a first. All i know explect a call from my attorney this is America wtf!
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ID
#1612021 Review #1612021 is a subjective opinion of poster.
Location
Richmond Hill, New York
New Reviewer

Missing Warren Theater

Ive been in Wichita nefore what was Warren theaters. and I understand when a Company sells to another there.are changes. But i must tell you I truly beleive the Theater will die off within a few years. Its not the same at all . Food the staff which are still pretty good to the restuarant. Esp the restuarant. Food choices are that great and Ive reduced eating there to less than 50 % . Food is fair but honestly even QT and restuarants next to the old Warren are alot better. Ove also reduced my overall going to this theater, Ive noticied the amount of people going into it arent even close to the crowds before,
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ID
#1611721 Review #1611721 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Reason of review
Bad quality
New Reviewer

Refund

I ordered two tickets and missed the movie just trying to see if I can get a refund
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ID
#1611199 Review #1611199 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Regal Cinemas Movie Ticket
Pros
  • Refund
Reason of review
I didn’t use the tickets missed the movie
Loss
$31
Preferred solution
Full refund
New Reviewer
I want to express my severe disappointment in how my sons birthday party was handled today. It was the most unorganized, stressful experience for everyone involved. First, I was never contacted to check in about the party, I had to call multiple times to get...
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ID
#1604080 Review #1604080 is a subjective opinion of poster.
Location
Dickson City, Pennsylvania
Cons
  • Not a very good expirience
Reason of review
Poor customer service
Loss
$750
Preferred solution
Partial refund
New Reviewer

Refund

Regal Cinemas - Refund
Refund if possible free movie tickets I don’t want money back
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ID
#1602584 Review #1602584 is a subjective opinion of poster.
Product
Regal Cinemas Movie Ticket
Pros
  • Seats
  • Refund
Cons
  • Lack of supervised reserved seating
Reason of review
Bad quality
Loss
$28
Preferred solution
Full refund
New Reviewer

Inconsiderate customers ineffective staff

We went to go see Lion King today 7/18 at 7:05. It is my husband's favorite movie and we very rarely get to go out, and money has been extremely tight at the moment. A large group of people walked in about 5 min before the movie started probably about 8-10 adults and about twice as many kids several of them under 1 year, there was not a point in the movie where one of their kids was not crying/ screaming. I understand that this is a kids movie but it was the worst experience I have ever had at a movie theater. The lady behind us complained and nothing was done about it. The movie itself was amazing but the atmosphere was awful and I was highly disappointed at how the staff handled the situation.
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ID
#1592926 Review #1592926 is a subjective opinion of poster.
Location
Iowa City, Iowa
Service
Regal Cinemas Customer Care
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution

I work at one

I have noticed that a lot of theaters in my district are losing managers left and right because of this merger with Cineworld, quite a few of them are dangerously low on managers,does that mean some might close leaving some.of us out of a job
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ID
#1586713 Review #1586713 is a subjective opinion of poster.
Location
Cumming, Georgia
New Reviewer

Sound volume

We saw Aladdin in Bellingham Washington and want everybody to know that the volume was unreasonably loud. I was ready to leave until my wife offered me earplugs. Even then it was barely tolerable. Do NOT take your children to this cinema! You will be damaging their ears. It is only a matter of time before before a class action suit is started. What kind of justification can possibly result in damaging customers hearing? I will never go to a regal cinema again.
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ID
#1584671 Review #1584671 is a subjective opinion of poster.
Location
Bellingham, Washington
Service
Regal Cinemas Customer Care
Cons
  • Sound quality
Reason of review
Bad quality
Preferred solution
Lower volume to reasonable level
New Reviewer

Terrible customer service

I attempted to see the new Spider-Man movie with my children at Regal Cinema in Frederick Maryland. The box office employee gave us tickets to the wrong showtime. And realizing the mistake, I spoke to a manager to correct the error and was refused to help unless I paid an additional fee to see the show time that we originally asked for. Terrible customer service. I will not be returning.
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ID
#1579089 Review #1579089 is a subjective opinion of poster.
Location
District 2 Frederick, Maryland
Product
Regal Cinemas Movie Ticket
Cons
  • Bad customer service and failure to honor discount
Reason of review
Poor customer service