Regal Cinemas Reviews

Show reviews that mention
movie theater tickets regal service customer customer service manager people ticket
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund needed

Regal Cinemas - Refund needed
I need a refund for ecard purchase due to covid 19 outbreak
View full review
ID
#1886036 Review #1886036 is a subjective opinion of poster.
Pros
  • Spacious
  • Cleanliness of facility
Cons
  • Closed due to pandemic
Loss
$50
Preferred solution
Full refund

My Son Chase Jaelyn Dent

To whom it may concern, as you are aware we are living in troubling times with the spread of the Covid-19 and what we are doing to prevent spread of this Virus. With this being said unfortunately the Regal Cinema Willoughby has closed until further notice and my son Chase who has autism doesn't really understand the concept of what is going on with these events all he knows is that he misses going to Regal Cinemas. If there is anything you can do to help my son cope with these troubling times it would be much appreciated Yours Truly Cameron Dent Sr.
View full review
ID
#1837899 Review #1837899 is a subjective opinion of poster.
Location
Cleveland, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible Customer Service - Unlimited Plan

Update by user Apr 19, 2020

Had to protest the charge with my credit card company to get the refund. Still no word from the company, they have shut down the site where you can request to cancel the service.

In a unique situation the company should be more flexible with their rules and procedures. I am willing to take responsibility for my actions, the company also needs to do more on their end to respect the customer and respond during this unique circumstance.

I will not be going back to a movie theater anytime soon. Regal should be willing to acknowledge this and be willing to modify their contracts.

Original review posted by user Mar 20, 2020
All I wanted was a refund of my unlimited charge for March and to cancel my account. Said they could not do this. Was talking with people in Poland. Not willing to give me contact information for the corporate headquarters in the US. I will not be going back. The one-year agreement was in the fine print and not part of any of the ads. I would never have agreed to this if the terms and conditions were clearly disclosed. False advertisement, breach of contract, and fraud.

User's recommendation: Avoid at all costs.

View full review
3 comments
#1841249

Another greedy corporation that fails to fix their problems.

#1841272
@Tim G Vkf

No what you meant to say is that you didn’t read what you were agreeing to. Not their fault that you couldn’t take a few mins and read.

Stop placing the blame on them for something you agreed to WILLINGLY. Maybe step up and be an adult. Put on your big boy pants and suck it up *** *** happens in life. The only way to protect yourself is to know what you’re getting into.

Also replying to your own post shows a desperate need for validation of your complaint. You KNOW you failed to read and now expect anyone who sees your complaint to agree with your narrow minded POV. You did this all to yourself. Accept it and move on.

You will probably get extra time on the back end for the time missed out while the country is on lockdown. Be patient and just accept that your screwed yourself by not reading and don’t just click “I agree” without knowing what you’re agreeing to.

#1852457
@PissedConsumer1841272

https://www.regmovies.com/static/en/us/unlimited Above is the link that described the unlimited plan. I read through all the information and it said NOTHING about it being a year long commitment.

It says a bunch about a monthly plan, which is fine. I am happy to pay a monthly fee for the service. I just wanted to be notified if something is going to bind me into a contract that lasts longer than a month. Tell me the last time you read all the six point font in what seemed like a simple month to month agreement.

Just searched the website again and no way for people to cancel their subscription exists. This is just ridiculous given the current situation.

View more comments (2)
ID
#1831572 Review #1831572 is a subjective opinion of poster.
Location
San Antonio Central, Texas
Service
Regal Cinemas Crown Club Membership
Cons
  • Bad customer service and failure to honor discount
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancellation

Update by user Apr 18, 2020

We are both over 65 and high risk for Corinvid19 virus and need to cancel Unlimited and since all theaters are closed no reason to pay for something you can't use, so please cancel our account with you.

Original review posted by user Mar 19, 2020
Amount for unlimited still being taken out of my account after canceling subscription. We are both over 65 and have been told by our doctor not to go out to public places as we are at high risk for this desease.

User's recommendation: Do not go.

View full review
ID
#1829663 Review #1829663 is a subjective opinion of poster.
Location
Vancouver, Washington
Product
Regal Cinemas Subscription

Charges

Someone used my bank card to buy movie tickets and uber, Lyft and postmark. Want my money put back in my bank.

User's recommendation: Keep up with your bank account.

View full review
ID
#1822511 Review #1822511 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
New Reviewer

Refund needed

The issue that I have with Regal Cinema unlimited pass I was in the hospital for 4 months and I was dealing with a health ailment I haven't used the subscription I had everything actually canceled and I had someone taking care of my affairs I actually have I don't understand when I resume my membership you're charged me over $100 just to go and use the membership starting March I just don't understand what is that do you have any damn kind of decency for a person that been in the hospital dealing with the issue of Health I understand there's a contract but it should be some common decency when a person is dealing with a health issue I just don't understand how you can take a person on a fixed income total amount of money for your own greed
View full review
1 comment
#1837833

How is it their problem you didn't use the membership you paid for? When you signed up in the beginning you knew getting to the theater was a part of it. If you want to bring up decency then you need to understand responsibility.

ID
#1813708 Review #1813708 is a subjective opinion of poster.
Service
Regal Cinemas Membership
Loss
$100
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Atlantic Our son is a patient in the Shepherd Center Day Program in Atlanta, GA due to a spinal cord injury that occurred on December 19, 2019. He just graduated from college on December 16, 2019, and three days later he became the victim of a crime. My husband and I...
View full review
View full review
ID
#1808825 Review #1808825 is a subjective opinion of poster.
Service
Regal Cinemas Manager
Cons
  • Ada accessibility was not available
  • Insensitive management named dexter
Loss
$17
Preferred solution
Apology
New Reviewer

Complaint multiple concessions & manager

We went to see a movie on 2/28 @ 4:41 pm and the movie was suppose to start at 4:45. Purchased two adult tickets, milk duds, snickers bites and two large soda's. The guy kyle who served us told me that we were in movie theatre number 9. We set in the theatre watched all the previews and the movie impractical jokers started. I went out and asked kyle if he was sure we were in the right theatre and he said yes there was just a short film before the movie started. I went back to the theatre waiting for invisible man to start. But the movie kept playing. Came back out and asked how long the short film was going to be and the young lady then said we were in the wrong movie. We were in there for a half hour and by the time we realized that the person kyle who sold us our tickets with theatre number 9 on it gave us the wrong tickets our movie was already a half hour into the movie. So we have 20 dollars worth of popcorn we no longer need and soda almost still filled to the top and they made it seem like it was our fault when we told them we wanted the 445 movie. All they offered us back was money for the tickets and never asked how they could accommodate us for their mistake. We come to this movie theatre all of the time and have never had this problem.
View full review
ID
#1807632 Review #1807632 is a subjective opinion of poster.
Cons
  • Bad customer service
Loss
$41
Preferred solution
Let the company propose a solution

Go anywhere else

Even after the recent update it is still the worst. Employees and management extremely unfriendly. The worst popcorn and no alcohol. Seats dont recline. To many better options around town at same price point.
View full review
ID
#1802008 Review #1802008 is a subjective opinion of poster.
Location
Naples, Florida
Cons
  • Poor concession service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

AMC may be better than Regal!

First, I have never been so insulted, mistreated, humiliated, embarrassed, in seeing any movie. It all started when I booked a ticket for "Fantasy Island" online through the App and provided evidence of this at the Regal Westchester Commons. Still could not get in. Ticket would not scan in and showed an error code on the ticketer's device. It had all essential information. He even verified that it had. At this point, I was already late. I had tried to miss the tail end of the previews. I had arrived at 10:29 p.m. for a 10 p.m. show. The GM Manny Robinson said that some tickets he had seen were fraudulent, implying the basis of the rigorous check. He finally intervened at 10:47 p.m. The DGM Jonathan Halstead suggested that I should have been let in right before this. He sensed my fury. The ticket taker- Geoffery Oliver seemed confused and tried to radio into a person to have me let in that lasted about 6 minutes. The front ticket agent Taylor Baker spoke to the GM multiple times (5-7 times by phone). I gave credit card information (which was correct but even her and the GM couldn't pull up my account) and even showed the receipt to the email. I eventually left at 11:00 p.m. without seeing the show and I could not get a refund. They tried but my account would not come u[p. After I left, I verified at another location and at the corporate number that everything was working. I went to the Commonwealth 20 theater and saw a 10:40 p.m. show at 11:17 p.m. I am going to cancel my Regal Cinema Unlimited pass and dispute all current and future charges since I could not use the app and enter into the theater and was told that some tickets were/are fraudulent. I showed the ticket history, point-total, billing information, and more. I was offered 2 tickets eventually to go to another location by the GM and to catch whatever movie I could ("Fantasy Island") at Regal Cinema- Commonwealth 20. It took me 17-minutes to get to the other theater. I was in no mood to see any movie and left after 1 hour or so to head back home. The app clearly was working but I could not book another ticket within 90-minutes and apparently he knew this. While I prefer Commonwealth 20 in Midlothian, I am never going back to any Regal Cinema. Very insulting, dehumanizing, and mistreated. They should have just let me in. The app is supposed to make it easy for you to get in, not for you to be disrespected and treated like a criminal.
View full review
1 comment
#1832800

My son is a patient in the Shepherd Center Day Program in Atlanta, GA due to a spinal cord injury. We purchased a ticket (via Fandango) for him to see My Hero Academia: Heroes Rising at Regal Atlantic Station in Atlanta, GA.

Once we arrived at the theater, we discovered that the elevator and escalator were not working. When I spoke to the ticket agent, he shared that the elevator had been broken for more than a week. I asked to speak to a manager at that time. He called for a manager, but no one answered the phone.

I had to climb a couple of flights of stairs to find a manager myself. Another theater staff member noticed the disgusted look on my face and asked how he could help. He also shared that the elevator had been out for over a week. He stated that he could help us get upstairs, but it would require a great deal of walking and pushing my son's wheelchair (which he volunteered to do).

We had to walk outside, down the street and around the corner to find a service elevator, which took us through a parking garage and then to another elevator. We finally arrived at the back of the theater and were able to get in. This process took over 2 minutes, making my son extremely late for his 4:10 show. I spoke with one of the managers (Dexter) who was insensitive and minimized the situation.

He told me that we were accommodated by having access to the service elevator which was a country mile away. I shared my dissatisfaction with him and he stated that it was not his fault the elevator was broken and a part had been ordered; he had no control over how long it was taking. When I told him how upset I was, he proceeded to say the situation was not that serious. I told him that he could not tell me how to feel and how dare he minimize the situation.

I also shared with him that the ADA (Americans with Disabilities Act) was a law that ensures that people with disabilities have the same rights and opportunities as everyone else. I also explained to him that the Act guarantees equal opportunity for individuals with disabilities in public accommodations. The manager (Dexter) appeared to take this entire situation lightly. I had to as for some type of compensation which came n the form of 3 movie passes for my son, and my husband and I.

He never apologized for the inconvenience and kept blaming whoever they ordered this elevator part from.

I will NEVER return to this Regal location again. I do understand that things happen and can malfunction, but the minimization and insensitivity was absolutely UNACCEPTABLE!!!

ID
#1801736 Review #1801736 is a subjective opinion of poster.
Location
Midlothian, Virginia
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Regal Cinema is a scam.

Bought 2 tickets for my Bday and showed up to be told the tickets were for the night before @7 PM. It's not like I can go back in time to watch the movie and they refused to refund me or exchange for another night. So Regal has a scam going on. I'm sure they probably sold to someone else so got paid double time for 2 seats. Horrible customer service experience over the phone with beligerant rep.
View full review
ID
#1801584 Review #1801584 is a subjective opinion of poster.
Location
District 8, Tennessee
Service
Regal Cinemas Movie Ticket Booking
Cons
  • Incompetence and rudeness of the staff
Loss
$29
Preferred solution
Let the company propose a solution

Pay to see commercials !!!!

We went to the Regal in Largo Florida We had to sit through about 20 commercials , I go to the movies to get away from that stuff, and here I paid money to see all the same irritating Commercials they show on TV Last time for us we will not go to the movies anymore, would rather just rent one at home and skip the crap
View full review
ID
#1800513 Review #1800513 is a subjective opinion of poster.
Location
Largo, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud

My debit card is being used on multiple unlimited subscriptions I wasnt aware about until my money transactions shows negative amounts. A regal customer sevice agent gave me the name of the person using the information. When I asked for a manager she was upset because the rep was not suppose to give me that info on that person. Manager told me they cant cancel they subscription even tho its my info thats being used. The refuse to reimburse me. They saying its nothing they can do
View full review
ID
#1799182 Review #1799182 is a subjective opinion of poster.
Location
District 7, Louisiana
Product
Regal Cinemas Subscription
Pros
  • Parking
Loss
$40
Preferred solution
Full refund
New Reviewer

My unlimited payment

Called and customer relations walked me through how to pay my reoccurring payment.
View full review
ID
#1792059 Review #1792059 is a subjective opinion of poster.
Location
Longview, Texas
Product
Regal Cinemas Account
Preferred solution
Pay for Occurring payment
New Reviewer

Go at your own risk

We went to the Regal Cinema in Naples with our disabled daughter. They have one option for buying a ticket - using their automated service. There were no human beings manning any sort of ticket booth. Customer after customer could not make the service machines work that particular day, and finally, my husband and I had to give up. It was annoying, because we had traveled to about 35 minutes to reach that theater. We wrote a letter of complaint, and just got a canned response: "We strive for the highest service" sort of thing, but no real effort to make our sad experience right. Not going there again.
View full review
ID
#1783384 Review #1783384 is a subjective opinion of poster.
Location
Naples, Florida
Service
Regal Cinemas Movie Ticket Booking
Pros
  • Unable to buy a ticket
Cons
  • We could not buy a ticket
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution