Anonymous
map-marker Los Angeles, California

I was referred interest

Because I have mace and my guy who is License to carry his mace was Refused to come in The security guard, then proceeded to say that because this is downtown, we werent allowed to bring our maces in to the theater and had to go home reunion are night
View full review

User's recommendation: Mace is the safest form to protect oneself It should be allowed

Derrick S Wlo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel online

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to cancel my subscription with youll , they keep taking my money and I dont go to the movies anymore
View full review
Pros:
  • Good customer service
Cons:
  • Slow concession stand

Preferred solution: Cancellation

User's recommendation: It’s a great place to go

Anonymous
map-marker Brandon, Florida

Overcharged

I signed up for three months up front for the three month subscription. They proceeded to take money out of my account for the next three months. I was not aware of it coming out. I did not go to any movies during that three month time. I cant seem to reach a real person to discuss this and grt my $60 plus back.
View full review

User's recommendation: Don’t join the subscription service.

Zakyah Xyx
map-marker Laguna Niguel, California

Requested review

I have enjoyed being part of the Unlimited Movie experience, but wanted to cancel the annual membership so it would not automatically renew this week. It wasn't possible to change my status or cancel on the app or through the website, so I had to send an email to customer service. They quickly honored my request via email. I will consider signing up for the paid monthly subscription in 2024. Thank you for the follow-up.
View full review

User's recommendation: For all people who enjoy the large screen experience, the Regal Unlimited Club is a great value! Highly recommend!

Kathy D Dbs
map-marker Vienna, West Virginia

App won't work

I am trying to get my up to let me change passwords or to even work. I'm getting an error, but I am not paying 1$ and putting my bank information into just answer to get assistance
View full review

Preferred solution: My app to work

Rashmi P Mmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subscription issue

They are looting the money..have been asking them for 3 months now to stop subscriptionthey do not even have a self serve tool to cancel on its own
View full review
Loss:
$63
Cons:
  • Non responsive customer care

Preferred solution: Full refund

User's recommendation: Dont buy

Britnie Asg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Dissatisfied

With regal in sac ca about matinee prices on a new release movie I happy not happy Im a regal member for about 2 years I pay $21. Amonth
View full review
Anonymous
map-marker Canyon Country, California

Not a Pissedconsumer I made a Big mistake

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Regal was amazing and refunded my money right away! Below is my original letter to Pissedconsumer. Good Morning,First things first. I am not a pissed customer just an over 60 one that makes mistakes one. I thought I had bought tickets for a Friday night movie at your Simi Valley location. It turns out somehow I clicked on Thursday and did not notice. Is there a way to get a refund or am I out of luck. ThanksTita
View full review

User's recommendation: Regal is amazing

RICHARD P Odr

I cannot cancel

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Almost impossible to cancel I still cannot they make it very difficult my wife and I have been trying for a couple months now my suggestion is just pay for the movie
View full review
Patricia K Lud

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My 90 year old dads gift cards have been deeply discounted from original $100 original value to $17.52 for each of the 6 cards that we gave him for gifts.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Regal Cinemas - My 90 year old dads gift cards have been deeply discounted from original $100...
I looked up each of the cards value and was shocked to find Regal decided to randomly reduce the value of the cards. Its my understanding they never expire just like their competitor, AMC. My dad also has gift cards from AMC and thankfully no problems with deceitful practice. To complicate matters, when my dad died, I disbursed many gift cards to my siblings with face value of ~$300 each. Any guidance would be greatly appreciated!
View full review
Loss:
$2000
Pros:
  • Nice comfy seating
Cons:
  • Deceitful gift card devaluation

Preferred solution: Full refund

User's recommendation: Don’t buy Regal gift cards ever again

Maria V Pbv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, California

2 cards purchase

I purchased two cards for $ 400 each in Safeway yesterday and the wrong cards I don't need this car I purchased the wrong cards I need the money back pleased I your help my phone number is 925 246 **** this my case # 157298 from Safeway in Concord CA pleased I need help I need my money back I need to paid my rent
View full review
Rashmi P Mmq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subscription

Regal Cinemas - Subscription
Hi ! My son who is 6 years old activated an unlimited subscription yesterday noon. I noticed when i saw a payment being done from my apple card. I want to cancel that subscription as I will hardly use this subscription. Since I have not even used it at all therefore I request you to refund the amount as well. Apologies for inconvenience.
View full review
Loss:
$21
Pros:
  • Good deals

Preferred solution: Full refund

Harles Vob

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Problems with my account

I have a membership with regal cinemas .

I changed phones therefore had to sign back into my account and was told that the password was incorrect so I attempted to reset the pw but after numerous attempts and each time being told that there was an error in restting pw , I decided to go to the theatre and ask for help there. The manager looked my account up and saw that it was still active but could not fix the issue so he directed me to the contact/ support center and told me to send an email explaining the situation and they would respond quickly . That was 24 hours ago and still no response .

It is very frustrating to have a monthly bill for something that you have no reliable way of communication when there is a problem .

I feel ripped off at this point because I cannot use what I have been paying for for several months now

View full review

User's recommendation: Customer service sucks.

Anonymous
map-marker Pittsburgh, Pennsylvania

Birthday gift

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They auto answered and said use the website and there's no place there for customer service. Can not call local theater.
View full review

User's recommendation: Don't waste your tim

Anonymous
map-marker Valley Village, California

Not helpful

Didnt resolve my concern I need to cancel my subscription please help call me 208965**** email me mtopham421@***.com
View full review

User's recommendation: Resolve concerns

  • 1
  • ...
  • 15
  • 16
  • 17
  • 18
  • 19
  • ...
  • 128