Unclaimed
Regal Cinemas
Reviews and Complaints
1.2M
CLAIMED LOSSES
872
TOTAL REVIEWS
79.8K
PAGE VIEWS
4
ISSUES RESOLVED
Regal Cinemas Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: No reply from company
Update by user Jun 29, 2021
Company fixed the issue and I have been provided with full refund. Regal finally reached out to me and took care of my situation..
Original review posted by user Jun 25, 2021
I have been trying to call and email Regal for two months now to cancel my unlimited pass. I keep getting charged with no way to speak to anyone or stop my subscription. I did not agree to continue after the pandemic and am getting billed. This is the worst customer service I have ever seen. They are basically stealing money and not allowing anyone to contact them. Boycott Regail. User's recommendation: Do not sign up for unlimited!
Resolved
ID
Location
Greenwood, Indiana
Cons
- No customer service
Loss
$18
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Regal has threatened to send my unpaid unlimited plan fee in a few days to a collection agency. I have tried calling them with no luck because they removed their call center customer service. I sent them messages through their website but no nobody has responded to any...
View full review
ID
Preferred solution
Contact me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerConcession
GTheater was closed Over a year. My concession gift cards for $15 each expired over the year. The theater would not take them last week. This is pathetic Customer service
User's recommendation: Go to AMC.
ID
Location
Port Richey, Florida
Loss
$30
Preferred solution
Deliver product or service ordered
Give me my money back
Y'all stolen my money out of my vank. 25.14. I need you to call me or email asap. I haven't been to regal over a year and months.i want my money back. Or lawsuit
ID
Location
Stockbridge, Georgia
Taking money out of my bank account without my consent
Y'all stolen my money out of my bank. 25.14. I need you to call me or email asap. I haven't been to regal over a year and months.i want my money back. Or lawsuit. Haven't been to regal over 1year and 6mths. I told y'all to remove me from regal. I see that y'all kept my personal bank info where y'all can still steal money out my account anyway withoutmy consent. I will give y'all to today 6/19/2021to return my $25.14 back in my account. Y'all wrong.n
ID
Location
Stockbridge, Georgia
New Reviewer
Loss of tickets perchesyex
Loss of perched tickets I have pictures downloads booking number WXQ4JTH for June 25 2021@7:10pm at the Dole Cannery theater in Imax in Honolulu Hawaii seat G13-14 i have the downloaded tickets on my phone I have proof that I ordered 2 tickets on june 7th 7:37 Hawaii time at the Regal Dole Cannery Theater in Imax I purchased them this 2 $25 gift cards and now it says I have not purchased any tickets and gift card number 6006 49** **21 695 it says zero balance and gift card number 6006 49** **72 592* 687 balance of $7.30 yet when I go to the website or app it says no tickets purchased yetasas
User's recommendation: As of right now no untill they resolve my lost tickets issue.
ID
Location
Honolulu, Hawaii
Cons
- Everything untill issue resulved
Loss
$43
Preferred solution
I would like information on my ticket I payed for with my gift cards why are they not showing up on the website or app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnecessary charges to my Visa debit card account
My debit credit card got a charge for the monthly fee for your Regal club membership? I currently live in the city of Santa Cruz, California Santa Cruz County. Your Regal Cinemas are no longer in this City of ( Santa Cruz, California) or it's County. I also don't have reliable transportation to and from other existing Regal Cinemas locations outside of Santa Cruz County California 95060. I would ask that you refund my NetSpend Visa Debit card. Of which you've charged today of Thursday June 17th, 2021. My appropriated funds on my NetSpend Visa Debit card are meant for other utility bills
ID
Service
Regal Cinemas Membership
Cons
- Subscription issues
Loss
$21
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnable to log into a account but getting charged
We have 4 accounts but one of our accounts is not able to log in and also being charged. I am trying to reach regal customer service for almost a week now, sent several emails. I am looking for directions and advise or will be forced to reach out to my credit card company to cancel the transactions.
ID
Loss
$23
Preferred solution
Deliver product or service ordered
New Reviewer
Ticket sales
No phone numbers working and no info online about whether or not you can purchase tickets at the theater
ID
Location
Berkeley, Virginia
Product
Regal Cinemas Movie Ticket
Cons
- No corporate number to be found anywhere
Preferred solution
An answer
New Reviewer
I was charged twice on my bank Statements
Because i was charged twice on may 29th and may 30th i have unlimited, How do i speak to somone in billing
ID
Service
Regal Cinemas Membership
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer
Over charged. .
Because I was charged twice on May 29th and May 30th I have an unlimited pass , Whereas I pay 22.58 monthly ,I was also charged 20.00 dollar on May 29th please resolve this problem Asap!..
ID
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer
Regal unlimited subscription
My account is not activated for whatever reason. Having trouble when trying to purchase tickets at the theater. Please advise if there are issues that I am unaware of. I love going to the movies so I would like guidance on how to correct my subscription issue. My payment method is up to date. I am also unable to get into contact with an actual representative to discuss the issues I am having. TIA
ID
Location
Oceanside, California
Product
Regal Cinemas Subscription
Pros
- Are a great company
- Clean theater
- Distance
Cons
- Subscription issues
Preferred solution
Deliver product or service ordered
New Reviewer
No live customer service available, and I have an urgent issue.
Trying for 20 minutes and no luck on finding a number to get a live person to help me. Only email with no guaranteed quick response. SO FRUSTRATING!!!!
User's recommendation: You better not need customer service!
ID
Service
Regal Cinemas Customer Care
Pros
- At the movie theatre customer service is great
- New comfy seating
Cons
- No online representatives available
Preferred solution
A live representative for customer service to help with my issue!!!
New Reviewer
Regal Cherokee in GA not honoring my gift card purchased before covid
They are not honoring my gift card at the regal cinemas Cherokee in Woodstock Georgia that I purchased before Covid it is a $25 gift card
ID
Location
Lawrenceville, Georgia
New Reviewer
Lost wallet
An employee who cleaned my theater stole my wallet then through it in the trash can. When I came back to look for it he stole my 100 dollars then through the wallet in the trash when I talk to the manager and found the employee who cleaned the theater he said it might be in the trash and helped me look for it he was the one who put it there I would like file a complaint against the employee
2 comments
ID
Location
Austell, Georgia
Product
Regal Cinemas Movie Ticket
Loss
$100
Preferred solution
For the employee taking my money then helping me find my wallet I would like 5 movie tickets since I know it will be different to recover the money.
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Why should you be rewarded for five movie tickets when you do not even have proof that the employee took your wallet. If he did not, hopefully he sees this and sues you.
If he did not throw it out he can sue you.