Regal Cinemas Reviews

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New Reviewer

Resolved: No reply from company

Update by user Jun 29, 2021

Company fixed the issue and I have been provided with full refund. Regal finally reached out to me and took care of my situation..

Original review posted by user Jun 25, 2021
I have been trying to call and email Regal for two months now to cancel my unlimited pass. I keep getting charged with no way to speak to anyone or stop my subscription. I did not agree to continue after the pandemic and am getting billed. This is the worst customer service I have ever seen. They are basically stealing money and not allowing anyone to contact them. Boycott Regail.

User's recommendation: Do not sign up for unlimited!

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Resolved
ID
#2634868 Review #2634868 is a subjective opinion of poster.
Location
Greenwood, Indiana
Cons
  • No customer service
Loss
$18
Preferred solution
Full refund

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New Reviewer
Regal has threatened to send my unpaid unlimited plan fee in a few days to a collection agency. I have tried calling them with no luck because they removed their call center customer service. I sent them messages through their website but no nobody has responded to any...
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ID
#2634806 Review #2634806 is a subjective opinion of poster.
Preferred solution
Contact me.

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New Reviewer

Concession

GTheater was closed Over a year. My concession gift cards for $15 each expired over the year. The theater would not take them last week. This is pathetic Customer service

User's recommendation: Go to AMC.

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ID
#2631058 Review #2631058 is a subjective opinion of poster.
Location
Port Richey, Florida
Loss
$30
Preferred solution
Deliver product or service ordered

Give me my money back

Y'all stolen my money out of my vank. 25.14. I need you to call me or email asap. I haven't been to regal over a year and months.i want my money back. Or lawsuit
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ID
#2620417 Review #2620417 is a subjective opinion of poster.
Location
Stockbridge, Georgia

Taking money out of my bank account without my consent

Y'all stolen my money out of my bank. 25.14. I need you to call me or email asap. I haven't been to regal over a year and months.i want my money back. Or lawsuit. Haven't been to regal over 1year and 6mths. I told y'all to remove me from regal. I see that y'all kept my personal bank info where y'all can still steal money out my account anyway withoutmy consent. I will give y'all to today 6/19/2021to return my $25.14 back in my account. Y'all wrong.n
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ID
#2620408 Review #2620408 is a subjective opinion of poster.
Location
Stockbridge, Georgia
New Reviewer

Loss of tickets perchesyex

Regal Cinemas - Loss of tickets perchesyex
Regal Cinemas - Loss of tickets perchesyex
Regal Cinemas - Loss of tickets perchesyex
Regal Cinemas - Loss of tickets perchesyex
Loss of perched tickets I have pictures downloads booking number WXQ4JTH for June 25 2021@7:10pm at the Dole Cannery theater in Imax in Honolulu Hawaii seat G13-14 i have the downloaded tickets on my phone I have proof that I ordered 2 tickets on june 7th 7:37 Hawaii time at the Regal Dole Cannery Theater in Imax I purchased them this 2 $25 gift cards and now it says I have not purchased any tickets and gift card number 6006 49** **21 695 it says zero balance and gift card number 6006 49** **72 592* 687 balance of $7.30 yet when I go to the website or app it says no tickets purchased yetasas

User's recommendation: As of right now no untill they resolve my lost tickets issue.

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ID
#2619919 Review #2619919 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Cons
  • Everything untill issue resulved
Loss
$43
Preferred solution
I would like information on my ticket I payed for with my gift cards why are they not showing up on the website or app

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New Reviewer

Unecessary charges to my Visa debit card account

My debit credit card got a charge for the monthly fee for your Regal club membership? I currently live in the city of Santa Cruz, California Santa Cruz County. Your Regal Cinemas are no longer in this City of ( Santa Cruz, California) or it's County. I also don't have reliable transportation to and from other existing Regal Cinemas locations outside of Santa Cruz County California 95060. I would ask that you refund my NetSpend Visa Debit card. Of which you've charged today of Thursday June 17th, 2021. My appropriated funds on my NetSpend Visa Debit card are meant for other utility bills
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ID
#2617063 Review #2617063 is a subjective opinion of poster.
Service
Regal Cinemas Membership
Cons
  • Subscription issues
Loss
$21
Preferred solution
Full refund

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New Reviewer

Unable to log into a account but getting charged

We have 4 accounts but one of our accounts is not able to log in and also being charged. I am trying to reach regal customer service for almost a week now, sent several emails. I am looking for directions and advise or will be forced to reach out to my credit card company to cancel the transactions.
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ID
#2614781 Review #2614781 is a subjective opinion of poster.
Loss
$23
Preferred solution
Deliver product or service ordered
New Reviewer

Ticket sales

No phone numbers working and no info online about whether or not you can purchase tickets at the theater
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ID
#2614172 Review #2614172 is a subjective opinion of poster.
Location
Berkeley, Virginia
Product
Regal Cinemas Movie Ticket
Cons
  • No corporate number to be found anywhere
Preferred solution
An answer
New Reviewer

I was charged twice on my bank Statements

Because i was charged twice on may 29th and may 30th i have unlimited, How do i speak to somone in billing
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ID
#2603668 Review #2603668 is a subjective opinion of poster.
Service
Regal Cinemas Membership
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Over charged. .

Because I was charged twice on May 29th and May 30th I have an unlimited pass , Whereas I pay 22.58 monthly ,I was also charged 20.00 dollar on May 29th please resolve this problem Asap!..
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ID
#2603661 Review #2603661 is a subjective opinion of poster.
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Regal unlimited subscription

My account is not activated for whatever reason. Having trouble when trying to purchase tickets at the theater. Please advise if there are issues that I am unaware of. I love going to the movies so I would like guidance on how to correct my subscription issue. My payment method is up to date. I am also unable to get into contact with an actual representative to discuss the issues I am having. TIA
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ID
#2589595 Review #2589595 is a subjective opinion of poster.
Location
Oceanside, California
Product
Regal Cinemas Subscription
Pros
  • Are a great company
  • Clean theater
  • Distance
Cons
  • Subscription issues
Preferred solution
Deliver product or service ordered
New Reviewer

No live customer service available, and I have an urgent issue.

Trying for 20 minutes and no luck on finding a number to get a live person to help me. Only email with no guaranteed quick response. SO FRUSTRATING!!!!

User's recommendation: You better not need customer service!

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ID
#2585563 Review #2585563 is a subjective opinion of poster.
Service
Regal Cinemas Customer Care
Pros
  • At the movie theatre customer service is great
  • New comfy seating
Cons
  • No online representatives available
Preferred solution
A live representative for customer service to help with my issue!!!
New Reviewer

Regal Cherokee in GA not honoring my gift card purchased before covid

They are not honoring my gift card at the regal cinemas Cherokee in Woodstock Georgia that I purchased before Covid it is a $25 gift card
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ID
#2583580 Review #2583580 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
New Reviewer

Lost wallet

An employee who cleaned my theater stole my wallet then through it in the trash can. When I came back to look for it he stole my 100 dollars then through the wallet in the trash when I talk to the manager and found the employee who cleaned the theater he said it might be in the trash and helped me look for it he was the one who put it there I would like file a complaint against the employee
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2 comments
#2084498

Why should you be rewarded for five movie tickets when you do not even have proof that the employee took your wallet. If he did not, hopefully he sees this and sues you.

#2084497

If he did not throw it out he can sue you.

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ID
#2580784 Review #2580784 is a subjective opinion of poster.
Location
Austell, Georgia
Product
Regal Cinemas Movie Ticket
Loss
$100
Preferred solution
For the employee taking my money then helping me find my wallet I would like 5 movie tickets since I know it will be different to recover the money.