Chasen Nyn

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Verified Reviewer
| map-marker Miami, Florida

We didnot make it last night(4/4/23@***m to see creed3, you'll are taking me thru hell/high water to refund my tickets or credit me, so we can go art a later date

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Regal Cinemas - We didnot make it last night(4/4/23@***m to see creed3, you'll are taking me thru...
Regal Cinemas - We didnot make it last night(4/4/23@***m to see creed3, you'll are taking... - Image 2
We didnot make it too the movies last night too see Creed3(4/4/23@***i want my refund or ticket credit for a later date, but you'll are taking me through *** just to refund me my tickets
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Jorge c Mzb

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Verified Reviewer
| map-marker Jacksonville, Florida

Felt my life was in jeopardy regarding a hostile armed guard

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Armed guard asked for my ticket; i did through my phone but noticed he did'nt ckecked other people around me that are white do when i made a complaint to the manager he went crazy making contact with me and verbally assaulting me while holding his gun i believed still on his holster. Manager sent him toward me because she's racist ibelieve.
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User's recommendation: Stay away.

Winferd Hfh

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Verified Reviewer
| map-marker Knoxville, Tennessee

At the cinnibar west town you can no longer get credits and we have hadcthe same number since Christmas to go to emeral

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Have credits for we cannot use and not getting any credit for seeing movies I have had the same since Christmas will never get to emeral
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Anonymous
map-marker Fresno, California

Can't use regel app

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Can't use the regal app but then again they still deduct our $21 a month.. Unable to talk to anybody in customer service.. Not happy at all want my money backnono
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Mario D Igw

It’s impossible to cancel your trial period.

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You keep billing my wife & I after our trial period.You make it impossible to cancel. I have to keep getting my credit from my Visa card. I see on line there must be over 500 other people with the same problem on line. You should be ashamed of yourselfs to treat your customers like this. Mario Di Rosa
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Preferred solution: Stop billing us for something we don’t want.

User's recommendation: Don’t try the three month trial.

Giselle L Xhl

Because I need to change my membership to a different state

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I have been trying to contact regal customer support since November. I need them to call me back.. And then is impossible to even send this message
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Loss:
$120

Preferred solution: Full refund

User's recommendation: Don’t get the membership

Anonymous
map-marker Naperville, Illinois

I tried desperately to reach someone at regal and customer service I paid for a ticket twice but no one has gotten back with me or has even received my message

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I tried desperately to reach someone at regal and customer service I paid for a ticket twice but no one has gotten back with me or has even received my message. I find the word PISSED offensive is there really this little class that regal? Sounds like a conversation with highschoolers
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User's recommendation: Try to find A human being not a website but an actual person you can speak to to help solve the problem!

Yehuda Smc
map-marker Winter Springs, Florida

Cannot get anyone on the phonr

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I tried to call about my unlimited membership and no one answered the phone. Ive sent emails and nobody answered me back.
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User's recommendation: Would not recommend

Shaista N Aqg
map-marker Wilmington, Delaware

Been trying to reach customer service regarding refund but unable to get help

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I been calling the number & emailing my concern but unable to get any answer . No one contacted back nor I received my refund money
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Loss:
$32

Preferred solution: Full refund

Anaya Rgj
map-marker Mentor, Ohio

Crown club issue

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For 2 years trying to get crown card to work. 600649****07342**** dmartin43@***.net Had no prob before COVID! Keeps saying email already exists. Doesnt like any passwords I use. Cant use on line to make purchases and check my points toward rewards! My phone number works a theater, 449-487-****
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User's recommendation: Not now!!

Pam M Buw

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Verified Reviewer
| map-marker Hagerstown, Maryland

Can’t get a customer service representative to talk to

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Ive been billed twice for two months tried multiple times to call a live person please advise a phone number that has a live person
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Loss:
$47
Cons:
  • No one to talk to

Preferred solution: Full refund

Beth A Fib

Not taking calls

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I have already done this and it has been worthless. Call me about the mailer I received from your company with the wrong name on it.
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Preferred solution: Apology

Beth A Fib

Mailer with wrong name

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Correct name or stop mailer Answer your phone customer service or lack of service so stupid is this process
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Preferred solution: Mailer corrected

Lesa m Ccp

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Verified Buyer
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Verified Reviewer
| map-marker Modesto, California

Charged for something i did NOT purchase

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Regal Cinemas - Charged for something i did NOT purchase
purchased tickets online for black adam, i was ALSO charged some monthly unlimited according to my banks which i NEVER purchased..
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Loss:
$25
Pros:
  • Close to home
Cons:
  • Unsafe use of bank card with regal

Preferred solution: the monthly fee refunded and subscription CANCELED

User's recommendation: don’t use your bank card

Sheritta Vyk

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Verified Reviewer

***

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I want to cancel my Regal *** subscription! What a big pain in the *** You guys suck the big fat juicy one, do you know how to steal peoples money ***
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Preferred solution: Full refund

User's recommendation: Never

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