Regal Cinemas Reviews

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Verified Reviewer New Reviewer

Subscription

3.0
I have the subscription and was still charged full price. I would like my money back. I should not have been charged if I paid $22 for the subscription
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ID
#2843141 Review #2843141 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund
New Reviewer

Refund for 2 movie tickets.

Got call in for work so I have to cancel the ticket for today thats my reason why I need a refund ..
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ID
#2840817 Review #2840817 is a subjective opinion of poster.
Location
New York, New York
Loss
$35
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Charged 4 times for the monthly

2.6
This place is a joke, they must be scamming everyone, this month alone theyve charged my monthly 4 times in error. Dont sign up the fees will leave your bank account drained due to lack of staffing internally clearly as they cant even run a decent billing Department.

User's recommendation: Don’t sign up.

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ID
#2840022 Review #2840022 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Location
Cons
  • Billing department mistakenly charges multiple times
Loss
$92
Preferred solution
Full refund
New Reviewer

Payment

4.2
I got a email saying that my payment was declined, I get paid on the 3rd of every month and yall tryed taking the payment out on the 2nd
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ID
#2836865 Review #2836865 is a subjective opinion of poster.
Preferred solution
My payment made and it taking out on the 3rd of every month
New Reviewer

Regal unlimited account

4.9
Regal Cinemas - Regal unlimited account
My payment it says I owe $42 when I should only owe $21 please fix my problem love going to theater have this account over a year never had a problem any questions please contact me at 323 272 ****
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ID
#2835368 Review #2835368 is a subjective opinion of poster.
Location
South Gate, California
Pros
  • Friendly service
Cons
  • Mandatory reclining seats
Loss
$21
Preferred solution
Full refund
New Reviewer

Ticket issues

2.8
Purchased tickets incorrectly to subtitle attempted to re-purchase tickets and get a refund win win win new tickets were purchased legal refunded the wrong tickets so Im still going to see the subtitle version. I cannot reach anyone in person to resolve my issue

User's recommendation: After 15 years of being a loyal Regal customer I would say go somewhere else.

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ID
#2834003 Review #2834003 is a subjective opinion of poster.
Location
Wilder, Kentucky
Loss
$40
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Ticket

I purchased tickets on the Regal App and it stated there was an error, that my purchase never went through but later it charged my card. I have no purchase recite on my app so I did not know it went through. I need help please, either a refund or tickets for a future date. I appreciate a quick response. Thank you
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ID
#2828501 Review #2828501 is a subjective opinion of poster.
Location
Alhambra, California
Pros
  • Clean theater
Cons
  • Lagk of follow up
Loss
$100
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Unlimited membership

unlimited expired? i paid for a year of unlimited on August 10, 2019. Then coronavirus shut all the theatres. Is my unlimited card still good. It would be so nice to talk to someone! Please investigate and email me your response. or call landline 254-699-****. my membership is regal crown club # 6006 49** **14 987* 094 lindaberry4@***.net 254-699-**** leave a message landline cell phone # for this acct 610-316-****
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ID
#2828030 Review #2828030 is a subjective opinion of poster.
Location
Killeen, Texas
Loss
$234
Preferred solution
expiration date

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Cancelation

Cancelling mine & my wifes subscription. Pleaseeeeeeeeeeweeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
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ID
#2827933 Review #2827933 is a subjective opinion of poster.
Location
San Francisco, California
New Reviewer

Cancellation

1.7
I contacted them two months ago, could not contact anybody officially but an answering person. I don't mind, keeping the membership, but I moved to a place, nearest regal is over 300 miles away. They said keep membership for one year. I was on my tenth month when cobit stopped theaters. My bank stopped 21.00 payments. All l want is this to stop, now l am swamped with text messages demanding payment. I have not been to their theaters for over a year and half. What can l do.D

User's recommendation: Don't get on on any thing using bank account. In.

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ID
#2803088 Review #2803088 is a subjective opinion of poster.
Preferred solution
Easier way of cancellation.
New Reviewer

I am asking about my rewards card

I need my card updated I have call several times about purchases I have made but did not receive my points
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ID
#2799256 Review #2799256 is a subjective opinion of poster.
Location
Augusta (Richmond County), Georgia
Pros
  • Movies offered
Cons
  • Management not cooperative
Preferred solution
My points for my purchases
New Reviewer

Gift card not showing on account

1.0
Me and my husband use the same account for our tickets and the email is under jenino3@***.com but I downloaded his acc on my phone and I can't see the gift cards added but he can on his phone why is that

User's recommendation: No customer service to speak with that's bad.

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ID
#2794072 Review #2794072 is a subjective opinion of poster.
Location
Henderson, Nevada
Loss
$30
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Regal unlimited account

3.8
When purchasing tickets using my phone for me and my husband, he is not garnering any points under his unlimited pass, why. And I only get points for one ticket, not the 2 that I purchase.
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ID
#2788542 Review #2788542 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Pros
  • At the movie theatre customer service is great
  • Customer service mostly professional
  • Cleanliness of facility
Preferred solution
Let the company propose a solution

Purchase ticket error

Cant buy ticket online or on the app now can I go to movies are they selling ticket in front boxes still ?
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ID
#2787861 Review #2787861 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer New Reviewer

No answer voice call no human didn’t answer the call

2.8
You refunded my ticket movie for8/25/21 I want a refund for Convience fee I did cancel regal cinema canceled movie

User's recommendation: Not so good so far.

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ID
#2787635 Review #2787635 is a subjective opinion of poster.
Location
Ocala, Florida
Loss
$1
Preferred solution
Full refund